Review History for Soncelia

Springhill Apartments


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Soncelia

Resident 2020

1/30/2020

Recently I made a complaint concerning the noise in the apartment above mine and was met with the generic there's nothing we can do about it. It's not the run of the mill noise. It's dropping heavy objects several times, slamming doors, running up and down stairs, yelling outside your apartment windows and this occurs between 9p.m to 4a.m. I finally made the call and dealt a young woman who didn't like my tone, ANGRY, and hung up on me. I arrived from work without having slept that night and spoke Valerie, the manager, whom I'm told has never worked in a professional setting but a bar and by accounts displayed her less than tactful skills of customer service which she failed At horridly. She never once said "I'll look into that" or "I understand your concern" or"I'm so terribly sorry." After I told her I was no longer going to listen just give the corporate number, which by the way they have not responded, she proceeded to FOLLOW ME OUT THE DOOR and yell "you are banned from this office and I'll call the police." I responded by stating "are you threatening me." Yes she was threatening me a paying, quiet respectful tenant until the noise level became unbearable. These particular tenants have had police called on them several times, complaints filed and nothing from corporate. Who in their right mind thinks following a paying tenants out of the office to throw vail threats is appropriate. This manager is out of control and by accounts the corporate office seems to be complicit in the behavior of allowing an employee to throw threats bc you're fed up with disruptive, unruly neighbors who can care less about your ability to sleep. There are several empty apartments and be fore warned do not rent from Springhill no matter how they offer you a deal, RUN! It is obvious that the BS they profess on their website about caring for people is just a ploy to deceive you! They hired a bar maid as a manager with no customer service skills or formal education and it truly shows by her lack of concern. Again, what type of person threatens you bc you're complaining about noise and no it's not just minor noise either. Don't make my mistake bc corporate does not care! The office manager has not only spoken to me unprofessionally but other tenants also! She should be removed bc she is the face of Springhill and it's not a pretty look to throw out threats!
    Manager

    1/31/2020

    Springhill Apartments
    Dear Soncelia, Thank you for reaching out to us. We regret to hear your current experiences have not lived up to the standards our team works hard to uphold. We would like the opportunity to discuss this with you further offline, so we can work to turn things around for you. Please reach out to us at (913) 370-7712. We look forward to speaking with you. Our team is here to serve. Kind regards, Springhill Management

    Review 3 out of 82

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    Springhill Apartments

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