Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 4.33 days |
Contact Property
Villas at Carrington Square
9801 West 136th Street
Overland Park, KS 66221
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 4.33 days |
I am very sorry to read this and would love to offer to have a conversation with you regarding your concerns. If there is something that is pending repair in your apartment home, please let me know so that we can get it repaired immediately. I am not sure where you heard comments about me saying that my life was hard, but I love my life and my job. I would also love to help you enjoy your stay in our community in any way that I can. Please feel free to reach out by calling my office or email me directly at [email protected] Regards, Melody | Business Manager
Thank you for your 5 star review. I truly appreciate you taking the time to leave a review. We strive for great customer service and are happy to hear that you are well taken care of. If there is anything you need, please feel free to contact me personally and I will be happy to be of assistance. Melody | Business Manager
Ceaser: I am sorry to hear about your concerns with our conversation the other day. There were no voices raised or any uncomfortable conversation until you hung up on me after I told you that I would handle addressing your concern with your neighbor. I just didn't want you to say any of the disparaging things that were said to me, about her, directly to her. I am sorry if that upset you but it is my intention to make sure that everyone enjoys living here so I try to avoid conflict when I can. If you are unhappy living here, please feel free to contact me via email and we can discuss your options with allowing you out of your lease. I do not want you to be uncomfortable in the place that you call home. Thank you! Melody | Business Manager | [email protected]
Thank you very much for your 5 star review of our community. We greatly appreciate you taking the time to share your opinions with others. Melody Goss ' Business Manager
Thank you very much for taking the time to review our community and giving us 10 stars! :) We take great pride in our resident satisfaction and your review is very much appreciated. Please let us know if there is anything we can help further with. Melody G. ' Business Manager
Thank you so much for your 5 star review of our community! We take great pride in resident satisfaction and love to see feedback from our efforts. Thank you again for taking the time to share your opinions with others. If you need anything further, please do not hesitate to reach out to my office. Melody G. ' Business Manager
Thank you so much for your 5 star rating and taking the time to post the review. We greatly appreciate your feedback and there is no better gift than the referral of others. We are so excited that you get great use out of our business center. It is a great amenity that we are happy that we are able to provide to our residents. Melody ' Business Manager
Thank you for your 5 star feedback! We appreciate your comments and are so happy that you choose our community to call home. We are glad you are able to attend our events and hope you will join us in the future as well. We look forward to you being a resident for years to come! Melody G ' Business Manager
Thank you for your 5 star feedback! We appreciate your comments and hope you will remain a resident for years to come! The greatest compliment that you can give us is the referral of others! THANK YOU! Melody G ' Business Manager
Thank you so very much for your 5 star review. We appreciate your special mention of the staff and how well you are taken care of by my team. Customer service is of the upmost importance to us and we aim to provide you with the best possible home experience here at Villas at Carrington Square. Melody G ' Business Manager
Thank you for your 5 star review! We appreciate you taking the time to share your comments and hope you will remain a resident for years to come! Melody G ' Business Manager
Thank you for your feedback! We appreciate your comments and hope you will remain a resident for years to come! Melody G ' Business Manager
Thank you very much for your 5 Star review of our community. We value our residents opinions and are very thankful that you took the time to leave a review. Should you need anything in the future, please do not hesitate to reach out to me directly at 913.402.1800. Melody G. ' Business Manager
Thank you so very much for your 5 STAR rating. We are very thankful for residents such as yourself who make our job enjoyable. For us, customer service is a lifestyle and that means we strive for resident satisfaction on every level at every time of the day. It means a lot that you would take time out of your day to write a review. The greatest compliment you can give us is the referral of others. Thank you for renewing your lease and continuing to call Villas at Carrington Square your home. We look forward to spending many more years with you. Melody Goss Business Manager
WOW! Two 5 star ratings in one day! THANK YOU so much for taking the time to leave a review. We try very hard to make sure that this is the best place to call home in Johnson County and receiving resident feedback lets us know that what we are doing is being noticed. I will most definitely pass on the compliment to my team and thank you again for taking the time to leave the review. I say is every time but I don't think I could say it enough. The best compliment that you could give us is the referral of others. If you need anything else, please do not hesitate to contact me at 913.402.1800. Melody Goss Business Manager
Thank you so very much for your 5 STAR rating. It was my pleasure to share my hot chocolate with your great nephew. During summer we don't buy hot chocolate because it is just not popular when it is hot out. I don't drink coffee so I keep a couple of hot chocolate pods in my desk that I bring from home so when I want some, it is there. For us, customer service is a lifestyle and that means we strive for resident satisfaction on every level at every time of the day. It means a lot that you would take time out of your day to write a review. The greatest compliment you can give us is the referral of others. If you ever have any issues that need addressed, you know my office is always open to you. Thank you for calling Villas at Carrington Square your home and we look forward to spending many more years with you. Melody Goss Business Manager
I apologize that you had a negative experience with my staff but I ask that you please reach out to me personally so that I can discuss the issue with you. My door is always open to speak a resident at any time. It is our goal to provide stellar customer service and the fact that you feel that you received anything less than that, is very disappointing to me. I am confident that if given the opportunity, we can come to a resolution regarding this issue. Feel free to reach out to me at anytime by contacting my office at 913.402.1800 or email me directly at [email protected] I look very forward to speaking with you. Melody Goss Business Manager
Thank you for your review of our community. We truly value your opinions. The greatest compliment you can give us is the referral of others, so we are very thankful that you chose to share your experience online. THANK YOU AND WE ARE HONORED TO RECEIVE A 5 STAR REVIEW! We strive to provide excellent customer service and if there is anything we can do for you, please contact my office at 913.402.1800. Melody Goss Business Manager
Thank you for your review of our community. We truly value your opinions. The greatest compliment you can give us is the referral of others, so we are very thankful that you chose to share your experience online. THANK YOU AND WE ARE HONORED TO RECEIVE A 5 STAR REVIEW! We strive to provide excellent customer service and if there is anything we can do for you, please contact my office at 913.402.1800. Melody Goss Business Manager
Thank you for your review of our community. We truly value your opinions. The greatest compliment you can give us is the referral of others, so we are very thankful that you chose to share your experience online. THANK YOU AND WE ARE HONORED TO RECEIVE A 5 STAR REVIEW! We strive to provide excellent customer service and if there is anything we can do for you, please contact my office at 913.402.1800. Melody Goss Business Manager
Thank you for your review of our community. We truly value your opinions. The greatest compliment you can give us is the referral of others, so we are very thankful that you chose to share your experience online. THANK YOU AND WE ARE HONORED TO RECEIVE A SUCH A GREAT 5 STAR REVIEW! We strive to provide excellent customer service and if there is anything we can do for you, please contact my office at 913.402.1800. Melody Goss Business Manager
Thank you for your review of our community. We truly value your opinions. The greatest compliment you can give us is the referral of others, so we are very thankful that you chose to share your experience online. We strive to provide excellent customer service and if there is anything we can do for you, please contact my office at 913.402.1800. Melody Goss Business Manager
Thank you for your review of our community. We truly value your opinions. The greatest compliment you can give us is the referral of others, so we are very thankful that you chose to share your experience online. We strive to provide excellent customer service and if there is anything we can do for you, please contact my office at 913.402.1800. Melody Goss Business Manager
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Enjoy luxury living at the Villas at Carrington Square Apartment Homes. Located in South Overland Park, Kansas, you will appreciate being in close proximity to shopping, dining and more! This pet friendly community is located off 135th Street with easy access to 69 Highway, making any commute a breeze. Villas at Carrington Square offers 1, 2, and 3 bedroom apartment homes featuring full-size washer and dryer, private entrances, chef's kitchens with all black appliances, and built-in microwaves. Select homes include direct-access garages. You will love the amenity package including a resort-style pool, 24-hour fitness center, billiards room, and business center. Call the Villas at Carrington Square Apartment Homes today to hear more about your new home!
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Contact Property
Villas at Carrington Square
9801 West 136th Street
Overland Park, KS 66221