I wish we had read more reviews before moving in. I am generally a laid-back person and am willing to overlook things if they are not urgent and we have had many such issues. However, my husband and I have just encountered a very difficult situation and Ruby is totally unfair, unempathetic, and unreasonable. This makes me extremely disappointed as I have always considered her to be very kind and personable, if not a bit overly harsh when it comes to the rules. Be VERY careful with anything you sign here!!! They sneak stuff in and then pull the rug out from under you. Very frustrating when you have tried to be a good and reasonable tenant (and person) towards them. Very unwilling to work with you at all. We have never caused any problems or even hassled them about things they said they'd fix. Always pay rent on time, keep things clean, et cetera. Does not matter. They will lie to you and trap you here.