I read a few of the other reviews and am not certain who exactly they are referring to. Susan greeted me on the phone the day that I called Villa West to inquire in to their community and find out what they had to offer. Susan was a professional, was friendly, caring and offered a tour as soon as I could possibly make it with my busy schedule. Upon arriving to the community I noticed that the office was easy to locate, directions on the phone were better than my GPS system and the young lady at the front desk was a delight. I met Susan and her assistant Andrea which they also introduced a couple of their maintenance team and I quickly was assured that I would be taken care of here at Villa West. I'm happy here, enjoy my neighbors and hope that others will look beyond the negative comments made by obvious cold and calculating individuals who have nothing better to do than demoralize good people.