Review History for Kay_19

North Park Residences


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Kay_19

Resident 2013

9/8/2013

I am a military renter so Ive been around and rented multiple apt's in the Wichita Area. That being said this is the WORST complex I have rented from. Period. Where do I start? Well first the Apt. is actually nice and pretty spacious. The vaulted ceilings makes it look bigger than it is and the layout is nice. - What ruins the apartment though is the staff. The office is filled with airheads and are very unprofessional. When my girlfriend first rented the apt there was a $25 credit check fee. This fee was waived and she was told to not worry about it. 3 months later we get notified we owe $25. We told them this fee was waived and thought it was the end of it. Nope. We were repeatedly reminded with calls and notes left on our door about this fee and we had to explain ourselves over and over with nothing being resolved. It wasnt until we called their managers, 5 months later, it was finally solved. - Small things too like receiving a package slip, going in there to retrieve it, and they claim they dont have anything. My gf did this and after she was told there was nothing, they went up to her and said they found the package when she was in the laundry room. Definitely do not feel comfortable letting them handle any issue, no matter how easy. - The office is literally closed every weekend. They put up signs saying theyre closed for "high occupancy", pretty much giving themselves the weekends off. - Maintenance is horrendous. I am used to getting things done within 48 hours or so. Our AC broke down on us and there is only ONE technician that actually knows what hes doing in the whole complex. The others are still new and being trained. It got over 80 degrees in our apt where I have a 5 year old literally sweating inside. I work mid shift so I sleep when the sun is out too. He came in once, supposedly fixed it. The next day the same thing happened. A week later he showed up after we kept harassing the office. He came in and ADMITTED he did a half---- job because he wanted to hurry and get home. He even said its OK for the apt to be 80 degrees, its normal. That set me off. I called the office and told them and they started having attitude with me for telling them what their technician said! The AC issue was not resolved for a whole MONTH and each time he showed up he just appeared aggravated and disgruntled. To this day the AC still reaches 78 on a 90 degree and up day. -Our toilet also started running for no reason which destroyed hundreds of dollars worth of makeup (GF works at MAC) that was on the floor. -The Dishwasher stinks too, leaving a stench on our plates. - Of course they open the pool and within a month of summer starting, close it for maintenance until further notice. - Laundry room is always full - When our 6 month lease was coming due, we received a notice saying our rent would increase $20 just for an additional 6 months, $780 going month to month and then our rent would stay at $735 only for a year. - No security. When I was at work on a Thursday night, 2 men banged on our door. My girlfriend was scared to death and couldnt even call a 24/7 security line. This happened again 2 weeks later and she had to call her father that lives around the corner to come see who it was and chase them away. Even though I work on base, the location was pretty good with the BWW, Wal-Mart and Dillons just down the street. Its a shame this complex was ruined by management.

    Review 8 out of 33

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