| Number of reviews in the past 365 days | 1 |
| Percentage of reviews responded to | 0% |
| Average time to respond to reviews | N/A |
1028 Greenup Street, Covington, KY 41011
Ratings & Reviews (24 Reviews)
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Resident • 2020 Not Recommended
Updated 02/03/2020
Reviewed 02/03/2020
Overall, this is not a great place to live. Constant office management changes, the place is staffed with a temp agency. The apartments are built as cheap as possible, you will hear your neighbors walk & talk. If they're loud you'll hear everything. The trash containers… See More
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Resident • 2017 - 2019 Recommended
Updated 05/04/2019
Reviewed 05/04/2019
I love this residential complex, it is beautiful, quiet, clean and safe. This is due to the management of the administration, especially the manager Tara she is a good person and she works hard and always helps us when we use her. Thank you so much… See More
River's Edge Manager06/06/2019
We love that you enjoy your home at River's Edge. The staff is here to help and make your time here memorable. Please let us know if there is anything we can do in the future. Sincerely, Tara Community Manager
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Resident • 2014 - 2019 Recommended
Updated 03/29/2019
Reviewed 03/29/2019
I love this community because I love the staff. They are very helpful and make me laugh everytime I enter the office. Everytime I have a complaint it is addressed quickly and professionally. Maintinence is very nice and professional. The grounds are beautiful and we'll maintained.… See More
River's Edge Manager01/01/2019
The happiness of our residents means a great deal to us. Thank you for taking the time to share your positive experience with River's Edge. We hope you continue to enjoy your stay with us! Sincerely, Tara Community Manager
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Resident • 2014 - 2019 Recommended
Updated 03/12/2019
Reviewed 03/12/2019
I love my apartment. I feel like I've got my dignity back coming here. I love the community garden. The people are very friendly. Staff is very helpful at whatever I need, although I still need a first floor apartment for my health.
River's Edge Manager12/12/2019
Thank you for taking the time to leave us a review about your experience here. We love the community garden too! We strive to provide quality service to all our residents. (We are on the lookout for when a first floor apartment becomes available to meet your needs). Sincerely, Tara Community Manager
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Resident • 2016 - 2019 Recommended
Updated 02/22/2019
Reviewed 02/22/2019
I write this to give thanks and give my appreciation of community MGR Tara Girtley. I now have a beautiful home I can be proud of and have become a very happy tenant. Who will continue to pay my rent ontime as I always have in… See More
River's Edge Manager22/22/2019
We are thrilled you love living at River's Edge and take pride in your home. Please reach out to us if you have any needs in the future. Sincerely, Tara Community Manager
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Resident • 2019 Recommended
Updated 01/25/2019
Reviewed 01/25/2019
I have had a great experience here since the new management came. She's very helpful and I can tell she cares. The maintenance staff are always on top of whatever we have come up. I couldn't be happier.
River's Edge Manager25/25/2019
Thank you for the kind words about your time at River's Edge. Our residents are our No. 1 priority, and our team works hard every day to provide top-notch services, amenities, and facilities for you to enjoy. As always, please feel free to contact us with any suggestions or concerns. Tara, Community Manager
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alex1028303 • Resident • 2018 Recommended
Updated 12/17/2018
Reviewed 12/17/2018
The first six months of living here were terrible. Management was horrible, couldn't ever get a hold of anyone on the phone, office was always closed randomly during business hours, took days to weeks to get emails back from manager. Then new management took over and… See More
River's Edge Manager17/17/2018
Alex, Thank you for the kind words. Our staff here at River's Edge is committed to serving our residents so they may enjoy their stay here. Please let me know if you have any needs in the future. Sincerely, Tara Community Manager
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Lovethecov76 • Resident • 2018 Recommended
Updated 12/07/2018
Reviewed 12/07/2018
I'm impressed with the new staff they do so much for the community now, this week they've made us breakfast and they give other treats, fun things, etc to us everyday! The new maintenance man stays on top of things too, he addressed my dishwasher breakdown… See More
River's Edge Manager10/10/2018
Lovethecov76, We love hearing your stay with us has been a positive one. All our staff members strive to go above and beyond as your satisfaction is a top priority. Thanks for sharing! Tara Community Manager
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Deniesha_R • Resident • 2017 - 2018 Recommended
Updated 12/07/2018
Reviewed 12/07/2018
I absolutely loooove living here! I've been here a year already and i definitely don't plan on moving any time soon. Was a bit slow at first with maintenance but haven't had any problems this year since management has changed! I love all the different community… See More
River's Edge Manager07/07/2018
Deniesha_R, Thank you for providing such great feedback about your experience at our community. We are happy to hear how much you enjoy living with us. Please reach out to us if you have any needs in the future. Tara Community Manager
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skj92204 • Resident • 2018 Recommended
Updated 11/12/2018
Reviewed 11/12/2018
I recently moved to River's Edge. The staff, especially Tara, made my transition to Covington very pleasant. I moved from Illinois, so it was nice to have someone make me feel so at home. The apartment is very spacious and I love my garden tub and… See More
River's Edge Manager12/12/2018
Skj92204, We are happy your transition to Covington went smoothly. If you have any needs in the future, please don't hesitate to reach out to us. Tara Community Manager
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Lynn_L856 • Resident • 2018 Recommended
Updated 11/08/2018
Reviewed 11/08/2018
I have lived here for almost a year now. I really love it! At first, it seemed a bit neglected but I have seen a huge change with the new staff in the last few months. Maintenance responds quickly and office staff is very nice. I… See More
River's Edge Manager08/08/2018
Lynn_L856, We are delighted that you have chosen to call River's Edge your home. We strive to provide excellent customer service to all our residents. Thank you for your feedback. Tara Community Manager
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Prospective Resident • Visited 2018 Recommended
Updated 10/23/2018
Reviewed 10/23/2018
I was searching for a nice place with a good commute and price and came across this community. I haven't moved in yet, but wanted to share that my experience with staff has only been pleasant and prompt. I look forward to moving here soon and… See More
River's Edge Manager23/23/2018
Hello, We are thrilled you have chosen to call River's Edge home. Thank you for taking your personal time to write the positive review regarding River's Edge staff. Both the office and maintenance staff strive each day to offer the best customer satisfaction possible. We hope to have you as our resident for years to come. Tara Community Manager
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Resident • 2016 - 2018 Not Recommended
Updated 07/19/2018
Reviewed 07/19/2018
I have been living at rivers edge since they build the place. The apartment itself is nice & its in a great location, very close to downtown Cincinnati. My experience from when I first moved in to now how gone down hill. My biggest complaints are… See More
River's Edge Manager28/26/2018
Hi, We have been working diligently to insure that all our residents love their home and that maintenance issues are addressed in a timely fashion. Hopefully you have noticed the improvements with our staff, landscaping, and trash compactor areas. If you feel you have issues that still need to be addressed, please contact the office asap and one of our team members will be more than happy to assist. Thank you, Tara Community Manager
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grelle1 • Resident • 2018 Not Recommended
Updated 02/28/2018
Reviewed 02/28/2018
Worst place I have ever lived! Starting from day one it took me and my roommate 3 months to complete the application process because the website was so confusing. It even took 5 hours in the leasing office with the lady helping us to fill it… See More
River's Edge Manager26/26/2018
We are deeply sorry you have felt unsatisfied with your time here at River's Edge. Please contact the office at your earliest convenience so that we may assist you in further detail. -River's Edge Management
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coltscutee18 • Resident • 2017 Recommended
Updated 12/19/2017
Reviewed 12/19/2017
This is a beautiful community. I have been here since the original re-construction and I am happy to say that I dont plan on moving any time soon. My only issue with the property is that there is no maintenance person. I hope they get someone… See More
River's Edge Manager28/26/2018
Hi, Thank you so much for your kind words and for continuing to call River's Edge your home! We have a fantastic maintenance staff that can address any issue that might arise. Please don't hesitate to contact us should you need anything! Tara Community Manager
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Cbb1 • Resident • 2016 - 2017 Not Recommended
Updated 12/06/2017
Reviewed 12/06/2017
The apartment was great; management not so much. When it was time to renew my lease, I called multiple times; when someone answered, agents kept giving me the run around. Two months later, I get a random letter in my door telling me the rent went… See More
River's Edge Manager28/26/2018
Cbb1, We are saddened to hear of the issues you have encountered with our maintenance and staff. We'd like to discuss your situation further with you. Please reach out to us at 859-581-3300. Tara Community Manager
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jberbs • Resident • 2015 - 2017 Recommended
Updated 07/10/2017
Reviewed 07/10/2017
I love the layout and the quality is pretty nice. Surprisingly quiet neighborhood on the Licking River. My neighbors say hello but all pretty much keep to themselves. Things have gone downhill, however, since the turnover in management, manager and maintenance. They still do not have… See More
River's Edge Manager28/22/2018
Hi JBerbs, Thank you for providing feedback. We are thrilled you like the community and your neighbors.Hopefully you have noticed the positive changes we have improved on. If you have any issues you currently need addressed, please do not hesitate to reach out to one of our staff members at 859-581-3300. Tara Community Manager
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Resident • 2016 - 2017 Not Recommended
Updated 06/09/2017
Reviewed 06/09/2017
Bad business. No one ever in the office an if they are they don't know how to help you. Been several office people in the last few months an no one knows what they are doing. Property is not being upkeep. It's going down hill. If… See More
River's Edge Manager28/22/2018
Hello, My name is Tara and I am your new Community Manager! Please come to the office so I can meet you and address any questions you may have or give us a call at 859-581-3300. Tara Community Manager
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Verified Resident 341333 • 2015 - 2017 Not Recommended
Updated 05/08/2017
Reviewed 05/08/2017
My experience has not been all bad, but I just think alot has changed since I moved in and none of it in a positive way for me. I don't have anything else to say but since I have to keep typing, you should change your… See More
River's Edge Manager28/22/2018
Hello, Thanks for your comment! We are always looking for ways to improve the experience of our guests. Please reach out to us at 859-581-3300 so we can discuss your thoughts further. Erica Community Manager
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Resident • 2014 - 2017 Not Recommended
Updated 03/30/2017
Reviewed 03/30/2017
Rivers Edge use to be a great place to live. Cons: all their good staff has left and they have a bunch of fill ins from staffing agencies that don't have a clue what's going on. The upper management does come in to town a lot… See More
River's Edge Manager28/22/2018
Hello, I understand your frustrations over the past several months. We now have a seasoned team who is committed to making River's Edge the premier community in Covington. Please stop by, we would love to meet you! Erica Community Manager
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Verified Resident 326623 • 2016 - 2017 Not Recommended
Updated 03/30/2017
Reviewed 03/30/2017
Ken is a FANTASTIC maintenance supervisor. He has made such an incredible difference for the community. He is pleasant, dedicated, and able to fix anything. He takes pride in his work and pride in the Community.
River's Edge Manager28/22/2018
Thanks for your review, it is great to learn that you are enjoying life here at River's Edge. We hope you enjoy the rest of your stay with us! Erica Community Manager
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Verified Resident 325039 • 2017 Recommended
Updated 03/26/2017
Reviewed 03/26/2017
It is essential for management to actually care about the community it manages in order for the resident to be happy and satisfied. Fortunately the management team here at River's Edge is "Top Notch".
River's Edge Manager28/22/2018
Dear verified resident, Thanks! We appreciate your positive feedback. Erica Community Manager
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Verified Resident 322504 • 2015 - 2017 Recommended
Updated 03/19/2017
Reviewed 03/19/2017
Newer complex, affordable rent, and close to downtown and Covington amenities. There are not a lot of complexes this size in the downtown Covington area. As renters, affordability was important. Management has improved over the last two years. Overall noise levels can be a nuisance at… See More
River's Edge Manager26/22/2018
River's Edge is in a fabulous location and close to everything Covington has to offer. Thank you for taking the time to let us know your thoughts. -River's Edge Management
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Verified Resident 310321 • 2016 - 2017 Recommended
Updated 02/12/2017
Reviewed 02/12/2017
So far my experience has been good. The leasing agent (Tara) and her manager (Brittany) took the time and worked dilligently to get my family moved in as quick as possible. We love our new beautiful apartment home!
River's Edge Manager28/22/2018
Hello, We are happy to hear of your positive experience at River's Edge. We have an experienced team that is here to support you. Please feel free to reach out to us. Tara Community Manager
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