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River's Edge
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
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We love that you enjoy your home at River's Edge. The staff is here to help and make your time here memorable. Please let us know if there is anything we can do in the future. Sincerely, Tara Community Manager
The happiness of our residents means a great deal to us. Thank you for taking the time to share your positive experience with River's Edge. We hope you continue to enjoy your stay with us! Sincerely, Tara Community Manager
Thank you for taking the time to leave us a review about your experience here. We love the community garden too! We strive to provide quality service to all our residents. (We are on the lookout for when a first floor apartment becomes available to meet your needs). Sincerely, Tara Community Manager
We are thrilled you love living at River's Edge and take pride in your home. Please reach out to us if you have any needs in the future. Sincerely, Tara Community Manager
Thank you for the kind words about your time at River's Edge. Our residents are our No. 1 priority, and our team works hard every day to provide top-notch services, amenities, and facilities for you to enjoy. As always, please feel free to contact us with any suggestions or concerns. Tara, Community Manager
Alex, Thank you for the kind words. Our staff here at River's Edge is committed to serving our residents so they may enjoy their stay here. Please let me know if you have any needs in the future. Sincerely, Tara Community Manager
Lovethecov76, We love hearing your stay with us has been a positive one. All our staff members strive to go above and beyond as your satisfaction is a top priority. Thanks for sharing! Tara Community Manager
Deniesha_R, Thank you for providing such great feedback about your experience at our community. We are happy to hear how much you enjoy living with us. Please reach out to us if you have any needs in the future. Tara Community Manager
Skj92204, We are happy your transition to Covington went smoothly. If you have any needs in the future, please don't hesitate to reach out to us. Tara Community Manager
Lynn_L856, We are delighted that you have chosen to call River's Edge your home. We strive to provide excellent customer service to all our residents. Thank you for your feedback. Tara Community Manager
Hello, We are thrilled you have chosen to call River's Edge home. Thank you for taking your personal time to write the positive review regarding River's Edge staff. Both the office and maintenance staff strive each day to offer the best customer satisfaction possible. We hope to have you as our resident for years to come. Tara Community Manager
Hi, We have been working diligently to insure that all our residents love their home and that maintenance issues are addressed in a timely fashion. Hopefully you have noticed the improvements with our staff, landscaping, and trash compactor areas. If you feel you have issues that still need to be addressed, please contact the office asap and one of our team members will be more than happy to assist. Thank you, Tara Community Manager
We are deeply sorry you have felt unsatisfied with your time here at River's Edge. Please contact the office at your earliest convenience so that we may assist you in further detail. -River's Edge Management
Hi, Thank you so much for your kind words and for continuing to call River's Edge your home! We have a fantastic maintenance staff that can address any issue that might arise. Please don't hesitate to contact us should you need anything! Tara Community Manager
Cbb1, We are saddened to hear of the issues you have encountered with our maintenance and staff. We'd like to discuss your situation further with you. Please reach out to us at 859-581-3300. Tara Community Manager
Hi JBerbs, Thank you for providing feedback. We are thrilled you like the community and your neighbors.Hopefully you have noticed the positive changes we have improved on. If you have any issues you currently need addressed, please do not hesitate to reach out to one of our staff members at 859-581-3300. Tara Community Manager
Hello, My name is Tara and I am your new Community Manager! Please come to the office so I can meet you and address any questions you may have or give us a call at 859-581-3300. Tara Community Manager
Hello, Thanks for your comment! We are always looking for ways to improve the experience of our guests. Please reach out to us at 859-581-3300 so we can discuss your thoughts further. Erica Community Manager
Hello, I understand your frustrations over the past several months. We now have a seasoned team who is committed to making River's Edge the premier community in Covington. Please stop by, we would love to meet you! Erica Community Manager
Thanks for your review, it is great to learn that you are enjoying life here at River's Edge. We hope you enjoy the rest of your stay with us! Erica Community Manager
Dear verified resident, Thanks! We appreciate your positive feedback. Erica Community Manager
River's Edge is in a fabulous location and close to everything Covington has to offer. Thank you for taking the time to let us know your thoughts. -River's Edge Management
Hello, We are happy to hear of your positive experience at River's Edge. We have an experienced team that is here to support you. Please feel free to reach out to us. Tara Community Manager
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River's Edge