I have lived at Bluegrass Manor for two years and when I wanted to upgrade decided to do so here. There has been the same management all four years I have lived here. I have been happy that any issues are taken care of within usually the same day and the office staff is always friendly. I am in the customer service industry as well and I think the manager is A . This is not the newest complex but they take care of it. I think they do a good job and it is a good value with heat paid.