Review History for anonymous

Seasons on Chelsea


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anonymous

Resident 2018 - 2019

5/8/2019

This company has zero customer service. Monarch upper management said that I would be in "legal peril" if I kept leaving bad reviews about Seasons on Chelsea. It's important for me to express what our experience with this company & apt complex. Most maintenance work orders took at least twice for minimal repair. We had leaks, water damage, roaches from neighbors, broken freezer & other maintenance issues within 12 month lease. We were served an eviction notice for a small balance that was due; even though they accepted full rent from us. Upon move out, they charged us $520 in cleaning/damages. The following charges were applied to our account: $100 painting; $25 garbage removal; $100 carpet clean (carpet in only two bedrooms); $195 cleaning fee; $100 damages (mini-blind replacement & 4 vertical blinds). We did not clean the oven, change the drip pans, clean fridge & left 12 pack of drinks, 4-5 frozen vegetables & container of light bulbs in the kitchen. We also did not clean the master shower because it was dirty when lease was originally signed. There were no scratches on walls & only one small nail in kitchen for a calendar we had. These charges were assessed based on an addendum signed that says the charges are applied when the apartment is left beyond normal wear & tear. We did not leave a disgusting apartment. It's my belief that they took profit from the move-out charges they assessed & did not pay current employees or outside contractors the amount that we were charged. The company will not provide invoices or even let me gain access to make sure the cleaning & repairs were completed. They provided the Addendum about charges for damages beyond normal wear & tear, Move-in Inspection & their own pictures that mostly show a clean apartment (except for minimally dirty master shower & refrigerator & oven/stove top). DO NOT live here.

    Review 18 out of 278

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    Seasons on Chelsea

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