Ratings & Reviews
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Resident • 2017 - 2019 Recommended
Reviewed 09/16/2019
I had an overall pretty good experience living here. But here are a list of Pros and Cons Pros: The apartments are nice and up to date The grounds are beautiful, it is a great place to just have a walk around the neighborhood Noise was… See More
Riverford Crossing Manager09/26/2019
Thank you for your review. We appreciate your feedback and value your opinion! I am happy to hear that your experience with Keri was exceptional! We would love the opportunity to discuss any concerns you may have, please feel free to contact us at 502.352.2352 or [email protected] so we can get your concerns resolved. Again, thank you for your feedback!
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Resident • 2017 - 2019 Not Recommended
Reviewed 07/28/2019
Riverford is great until you have to deal with the office. If you move here be aware that they will try to raise the rent by over 10%. Also be aware of your lease because they will charge you for any little thing that isn't perfect… See More
Riverford Crossing Manager08/07/2019
Thank you for your review. We apologize that your experience has been less than exceptional. We would love the opportunity to discuss any concerns you may have, please feel free to contact us at 502.352.2352 or [email protected] so we can get your concerns resolved. Again thank you for your feedback and we hope to improve your experience at Riverford Crossing.
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Resident • 2015 - 2017 Not Recommended
Reviewed 07/12/2019
Beware of lease contract. I was charged an excessive amount - over $2000 for leaving a 2 months early when the apartment was available for rent. They immediately sold the debt to a collection agency. This property is not suitable for people who may have to… See More
Riverford Crossing Manager07/16/2019
Thank you for your review. We apologize that your experience has been less than exceptional. We would love the opportunity to discuss any concerns you may have had with your move out statement, please contact us at 502.352.2352 or [email protected] Again thank you for your feedback and we hope to improve your experience at Riverford Crossing.
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Prospective Resident • Visited 2018 Not Recommended
Reviewed 12/13/2018
Very unprofessional!!!! I've called and emailed so many times and no one called me back or emailed me back. They even have a text line, but guess what!!! They don't reply to that either. I'm in this leasing business too and I have to say I… See More
Riverford Crossing Manager12/14/2018
Thank you for your review. We apologize that your experience has been less than exceptional. We would love the opportunity to discuss any concerns you may have, please feel free to contact us at 502.352.2352 or [email protected] so we can get your concerns resolved. Again thank you for your feedback and we hope to improve your experience at Riverford Crossing.
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justmeinky • Resident • 2018 Recommended
Reviewed 05/07/2018
We chose Riverford for it's location and for its "neighborhood" like atmosphere. We have only been here a short time, but are very happy in our choice. The grounds are well kept, there is plenty of parking, the neighbors are quiet and respectful (except for those… See More
Riverford Crossing Manager07/30/2018
Thank you for your review. We are so happy that you love living at Riverford Crossing! Thank you for being a valued resident and please do not hesitate to let us know if there is anything you need.
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Kimberlyh129 • Resident • 2016 - 2017 Recommended
Reviewed 05/06/2017
I've really enjoyed my time here. My neighbors are friendly and it's close to my job. I'm close to the highway so it's close to Lexington. The front office is quick and responsive to any issues, which have been few.
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Chicarell • Resident • 2017 Recommended
Reviewed 03/02/2017
Riverford Crossing is a nice, upscale community in Frankfort, Kentucky. My wife and I moved into here recently and have been pleased with the town home, the staff/maintenance and the grounds. The maintenance staff are very prompt with any issues we have had and usually fix… See More
Riverford Crossing Manager03/07/2017
Thank you for your review. We are so happy to hear you are loving your new apartment home and that the entire staff has made your moving experiece so great! Again we thank you for your feedback and please do not hesitate to let us know if you need anything!
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Resident • 2015 - 2016 Recommended
Reviewed 03/08/2016
I been here at Riverford for around a year now and it is very peaceful. My neighbors are very friendly! Riverford is a very nice neighborhood, the maintenance staff is very friendly and seem to stay on top of things. My dealings with the office have… See More
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Resident • 2015 - 2016 Not Recommended
Reviewed 03/04/2016
Please do not bother living in this apartments. The apartment staff is incompetent at best, as well as the maintenance staff. Multiple times, we have asked maintenance to rid the dead birds that had a nest above the vent in our bathroom. They always declined to… See More
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Resident • 2014 - 2016 Recommended
Reviewed 01/08/2016
Riverford Crossing is a very nice apartment complex with up to date and modern looking furnishings. The apartments are very nice and the pricing is reasonable for everything you are getting. The office staff is very helpful, friendly, and responds quickly to requests. I haven't had… See More
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SNJ • Resident • 2016 Recommended
Reviewed 01/08/2016
I haven't resided here too long, but what time I have been here has been pleasant. The homes are very nice and clean. I was elated to find out they are all equipped with a washer and dryer and all energy saving appliances. I've heard my… See More
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Resident • 2013 - 2015 Not Recommended
Reviewed 08/18/2015
I turned in my notice to vacate and when I did, I was given a move out guide. The move out guide spoke of things that need to be done before moving out of the apartment. It specified about the kitchen: refrigerator, oven, etc. the bathrooms:,… See More
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Resident • 2015 Recommended
Reviewed 07/30/2015
So far, my experience has met expectations. The facilities, such as the pool area and gym are well kept and a great addition to the apartment complex. The layout of the apartment is spacious and I hardly have any trouble with loud noises from neighbors. I… See More
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Schmitty2112 • Resident • 2014 - 2015 Recommended
Reviewed 07/24/2015
Fantastic place to live. Residents are all very friendly and staff always made you feel like home. The pool and gym are both well maintained as well as the grounds.
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Resident • 2014 - 2015 Not Recommended
Reviewed 06/23/2015
I am a professional IT person and have lived in multiple cities in multiple states. I've dealt with many types of individual landlords. Riverford Crossing earns the award for most unprofessional and unfair. Please do not consider living here, the sales pitch is okay, the delivery… See More
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Resident • 2013 - 2015 Not Recommended
Reviewed 02/03/2015
Love the layout and the "homey" feel of the apartments/townhomes ans until now, I loved it but, they definitely put a bad taste in my mouth. The staff isn't friendly, very snotty, and they aren't understanding of extenuating circumstances. I had a death in the family… See More
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Resident • 2013 - 2014 Not Recommended
Reviewed 12/20/2014
I've lived here for almost a year , I would NOT recommend this place. They require a 60 day notice of you do to want to renew your lease which I think is ridiculous . A month should be plenty. It takes maintenance forever to get… See More
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Resident • 2013 Recommended
Reviewed 11/23/2013
At the beginning of the year I moved to Frankfort from out of state. Since I was unable to do an on-site visit everything was done via email and phone calls. The manager of the complex made everything easy and answered all of my questions. The… See More
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Resident • 2013 Not Recommended
Reviewed 09/28/2013
After renting my apartment, the management has been in my apartment twice for inspections that should have been done before I moved in. I was charged $50 for not curbing my dogs saying there had been multiple complaints. I had only lived here a month and… See More
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SatyaReddy • Resident • 2012 - 2013 Not Recommended
Reviewed 04/03/2013
Be aware - Rent is due every first day of month. Late fees of 10%!!! No grace period of at least a day. Very prompt in sending notices.
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meeootch • Resident • 2011 - 2012 Not Recommended
Reviewed 02/21/2013
Very thin walls and too close to interstate. The management team will do what they can to take advantage of you as well. They promised a dog park when we moved in and other amenities but never delivered. The main reason I gave a bad review… See More
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Resident • 2011 - 2013 Not Recommended
Reviewed 02/12/2013
Originally rented a 2 bdrm/2 bath flat (one floor apt) which leaked every time it rained...in the 2nd bdrm, molding and ruining carpet. It took them MONTHS fix, meanwhile my son's room was not accessible or functional. Had to have his bed pulled from the wall… See More
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noiwont2020 • Resident • 2012 - 2013 Recommended
Reviewed 01/12/2013
Enjoyed living here and meeting some very nice people
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Resident • 2012 - 2013 Recommended
Reviewed 01/10/2013
I have truly enjoyed living at Riverford. They might be a little strict on some rules however, i think that is what has kept the community in top notch shape and a community for all ages to live. Would recommend to others.
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Resident • 2012 - 2013 Recommended
Reviewed 01/02/2013
Great community!Neighbors take pride in keeping it look nice.
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