I have lived in Highland Ridge for a couple of years 8 years ago when I was traveling on bi-weekly basis for work purposes between Belgium and the USA. Now I am back for 1 month. I like this place. Overall It is clean, pet friendly and affordable for a 2-BR apartment with washer/dryer. Highland Ridge is just 2-min away from the office which is definitely a plus for me.
The office staff (Patricia) has been very pleasant and helpful since day 1. I had some issues with the A/C and hot water the day I moved back in but the Maintenance Specialist (Jason) was immediately reachable and fixed the 3 issues I had within 30min (at 10:30pm on a Friday night!!!). To be honest I have to say that these maintenance issues were probably due to the fact that I left the apartment unoccupied for several months. Since I am living here full-time no maintenance issue.
The unit itself is clean and fully functional. No complaint about bills or neighbors.
The landscaping is always well kept. My only negative comment goes to the pet owners. Highland Ridge provides pet waste bags but some owners are lazy enough not to use them.
The pool and fitness room are all clean and up to date and -even though the community is located near by the NKU - community is (surprisingly) pretty quiet.
I feel comfortable living here. I have some colleagues from East and West part of the country who are also staying here (including our Sr VP). They will agree with me if I say it's a good place to call home while we are in transition.