Ratings & Prices for Grand Reserve at Pinnacle, Lexington, KY

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	4.4
Safety	4.3
Office Staff	4.5
Maintenance	4.4
Neighborhood	4.6
SatisFacts™ Tour Survey	4.2/5
SatisFacts™ Move-In Survey	4.4/5
SatisFacts™ Maintenance	4.7/5
SatisFacts™ Renewal Survey	4.1/5

Review Count

Number of reviews in the past 365 days	53

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	3.28 days

Ratings & Reviews (427 Reviews)

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Verified Resident 844116 • vrp • 2020

11/16/2020

Firstly, we've lived here for about a week and a half now. So far, it's been absolutely wonderful. The complex is peaceful and feels very safe, just like a quiet and friendly neighborhood. The property is absolutely gorgeous, the little meditation garden, the green spaces, the … See More

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Grand Reserve at Pinnacle Manager

11/17/2020

Hello! Thank you for your kind review; we are happy to pass along your comments to the team here at Grand Reserve at Pinnacle! We really appreciate your feedback. Have an amazing day!

Verified Resident • vrp • 2020 - 2021

Updated Review

01/21/2021

Nothing short of fabulous. I love this place. They do anything and everything to make you feel at "home". I lost my husband to cancer, sold my home in TX and moved back to be with family. This experience has made my landing much softer, and… See More

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Grand Reserve at Pinnacle Manager

01/22/2021

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything and have a wonderful day.

2 Previous Reviews· Last 01/12/2021

Verified Resident • vrp • 2021

Updated Review

01/21/2021

I like it hear. It's quiet. I love that there are no breed restrictions and ample green space to take your dog to go potty. Maintenance is very good thus far. The maintenance team fixed my issue same day and followed up a couple days later… See More

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Grand Reserve at Pinnacle Manager

01/22/2021

Thank you for taking the time to leave us this feedback. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. If you are willing, please contact us at [email protected] and allow us 48 business hours for a response so we can work towards a resolution. We look forward to hearing from you.

Previous Review

· 01/19/2021

Verified Resident • vrp • 2018 - 2021

Updated Review

01/19/2021

Staffs of the leasing office are really kind and their responses to our requests are really quick. I am satisfied to their everyday effort to keep this community environment clean and safe. Also, people in the community are very friendly and kind especially for our kids.… See More

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Grand Reserve at Pinnacle Manager

01/20/2021

We appreciate your response to our staff's outstanding service! Our team strives to deliver an excellent experience for all of our residents. If you have further needs or questions, please reach out!

Previous Review

· 09/10/2020

Verified Resident • vrp • 2020 - 2021

01/11/2021

Overall, a good community. Well kept and quiet. The amenities are not as good. Gym is very small, dog park is a muddy mess. I like that it is gated and offers a garage. I wish The kitchen was more updated.

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Grand Reserve at Pinnacle Manager

01/12/2021

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything and have a wonderful day.

Verified Resident • vrp • 2018 - 2021

Updated Review

01/07/2021

We love living here. We love the size and closet space of our apartment. We greatly value that our apartment has a washer and dryer and a garage! We enjoy the pool, exercise room, and all the amenities. We like the social gatherings the community provides… See More

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Grand Reserve at Pinnacle Manager

01/11/2021

It's great to hear you love living in our community! Thank you so much for sharing your positive experience!

Previous Review

· 09/10/2020

Verified Resident • vrp • 2020 - 2021

01/04/2021

Beautiful place, excellent service from the office team. Great location ,easy access to shopping and main roads. I have not been out to explore due to covid but what i see its a beautiful well maintained complex. See More

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Grand Reserve at Pinnacle Manager

01/07/2021

Hi, we are so happy to read such a great review about Grand Reserve at Pinnacle! Feel free to reach out to us if you need anything. Have a wonderful day.

Verified Resident • vrp • 2020

12/24/2020

My rent has gone evey year I have lived in this apartment, I have searched other luxury apartments and noticed they have much nicer kitchen appliances and amenities Our complex, has the cheapest carpet, cheapest, kitchen appliances and no outstanding amenities. ( It is false advertisement… See More

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Grand Reserve at Pinnacle Manager

12/28/2020

Hello, thank you; we appreciate your feedback! We strive to provide excellent service for our residents, and we welcome the opportunity to exceed your expectations. Thank you for providing this information so we can work to improve our services. We hope to hear from you soon.

Verified Resident • vrp • 2019 - 2020

12/16/2020

very good! ??aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

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Grand Reserve at Pinnacle Manager

12/24/2020

Hello, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.

Verified Resident • vrp • 2017 - 2020

Updated Review

12/14/2020

I've lived here for a couple of years and for the most part it's a really good place to live. But don't live here for the security. The security gates never work. They are always broken. And two of the entrances to the pool are always… See More

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Grand Reserve at Pinnacle Manager

12/23/2020

We welcome the opportunity to turn your experience around. Please contact us at [email protected] and allow us 48 business hours for a response so we can better understand your situation. Thank you, Grand Reserve at Pinnacle

Previous Review

· 09/10/2020

Verified Resident 852466 • vrp • 2020

12/12/2020

Family oriented area , nice location easy access to main roads, shopping centers and restaurants. The area is kept clean I just wish they have a better system to manage garbage but overall the good area See More

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Grand Reserve at Pinnacle Manager

12/19/2020

Your wonderful feedback and rating mean a lot to us.

Verified Resident 847916 • vrp • 2020

11/28/2020

So far good Have lived here less than a week Good location in residential area Good proximity to grocery stores and gas stations Good access to main thoroughfares Nearby fire station Gated Pleasant exterior See More

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Grand Reserve at Pinnacle Manager

12/01/2020

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Verified Resident 846376 • vrp • 2020

11/23/2020

All great so far! From the moment we walked into the office, we felt attended to and welcome. The office employees went above and beyond to show us multiple units that fit our wants/needs. Just to put the cherry on top, we even got a welcome… See More

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Grand Reserve at Pinnacle Manager

11/25/2020

Thank you again for taking the time to let us know how we did. If you ever need anything from us, please feel free to give us a call or stop by. Have an awesome day!

Verified Resident 844473 • vrp • 2020

11/16/2020

Front office experience was great they were on top of it the community is kept well very pet friendly maintenance can be polished up a little neighbors are very friendly and stores are very close good neighborhood

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09/16/2020

Hi, thank you so much for your positive comments about Grand Reserve at Pinnacle and our staff! Please don't hesitate to reach out if there's anything additional we can do for you.

•

Updated Review

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Manager

Features & Amenities

Laundry

Full Size and Stackable Washers and Dryers
Laundry On-Site
Washer/Dryer

Parking

Garage

General

Air Conditioner
Alarm
BBQ and Picnic Areas
Balcony or Patio
Business Center
Car Wash Center
DishWasher
Dog Park
Fireplace
Fitness Center
Garden Tubs
Gated Community
Heat
Hot Tub
Jetted Garden Tub
Monthly Resident Events
Package Receiving Service
Patio
Pet Friendly Community with No Breed Restrictions
Pool
Recycling Program
Refrigerator
Sauna
Shower Tub Combo
Storage Space
Sundeck
Tanning Beds
Tennis Court
Vinyl Flooring
Walk In Closets
WiFi in Common Areas

Pets

Dogs Allowed
Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
Pet Limit: 2
Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
Cats Allowed
Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
Pet Limit: 2
Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$1,148 - $2,393
SQ. FT.
762 - 766
Available
Avail.
3 Units
Model
Andover

View Floor Plan

Price
Price
$1,163 - $2,033
SQ. FT.
836
Available
Avail.
2 Units
Model
Birmingham

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2 Bedrooms, 2 Bathrooms

Price
Price
$1,098 - $1,963
SQ. FT.
1,218
Available
Avail.
3 Units
Model
Somerset

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Price
Price
$1,108 - $2,283
SQ. FT.
1,215 - 1,291
Available
Avail.
5 Units
Model
Kent

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Price
Price
$1,153 - $2,168
SQ. FT.
1,233
Available
Avail.
1 Units
Model
Yorkshire

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Price
Price
$1,188 - $2,268
SQ. FT.
1,305
Available
Avail.
4 Units
Model
Cheshire

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Price
Price
$1,213 - $2,308
SQ. FT.
1,290
Available
Avail.
4 Units
Model
Nottingham

View Floor Plan

Price
Price
$1,243 - $2,343
SQ. FT.
1,191
Available
Avail.
3 Units
Model
Hampshire

View Floor Plan

Price
Price
$1,248 - $2,113
SQ. FT.
1,266
Available
Avail.
1 Units
Model
Enfield

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Price
Price
$1,253 - $2,333
SQ. FT.
1,330
Available
Avail.
3 Units
Model
Coventry

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3 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
1,349
Available
Avail.
N/A
Model
Stratford

View Floor Plan

Price
Price
N/A
SQ. FT.
1,451
Available
Avail.
N/A
Model
Tiverton

View Floor Plan

Price
Price
$1,478 - $2,863
SQ. FT.
1,548
Available
Avail.
1 Units
Model
Seaford

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

TOUR YOUR WAY! We have a tour to fit your needs- virtual, self-guided, or with a leasing agent. Enjoy a new standard of apartment living at The Grand Reserve at Pinnacle located in Lexington, Kentucky. Residents also enjoy easy access to I-75, I-64, Man-O-War Blvd and Tates Creek Road. Explore our one, two and three bedroom homes featuring 9-foot ceilings, private balconies or patios, private attached garages with remote controlled access as well as monitored alarm systems. Select units offer full size washers and driers as well as large living rooms, cozy wood burning fireplaces and spa like bathrooms with whirlpool garden tubs. Enjoy our sparkling, 45,500-gallon swimming pool with sundeck, relax in the heated jacuzzi or hit the tanning bed. Challenge your neighbor to a match on the lighted tennis courts, relax in the dry heat sauna or workout at the athletic facility.

Office Hours

Sunday: 01:00 PM - 05:00 PM
Monday - Friday: 09:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at Grand Reserve at Pinnacle?
The community is rated 4.4/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Grand Reserve at Pinnacle?
The community is rated 4.4/5 stars, signifying extreme satisfaction on average.

How safe is Grand Reserve at Pinnacle?
The community is rated 4.3/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.6/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 4.4/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 3.28 days to their community reviews in the past year.

Who manages Grand Reserve at Pinnacle?
Mid-America Apartment Communities, Inc.

What is the pet policy at Grand Reserve at Pinnacle?
Dogs Allowed
Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
Pet Limit: 2
Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
Cats Allowed
Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
Pet Limit: 2
Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths