The Enclave Hartland
#17,570 #31 #134

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The Enclave Hartland

3901 Rapid Run Drive, Lexington, KY 40515
(175 Reviews)
$1,074 - $1,960/mo
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Floor Plans & Pricing

Studio

Studio, 2 Baths

$1,205

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1 Bedroom

1 Bed, 1 Bath

$1,074

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2 Bedrooms

2 Beds, 2 Baths

$1,335

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2 Beds, 1 Bath

$1,353

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3 Bedrooms

3 Beds, 2 Baths

$1,960

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

D-
D-

Renter Ratings

D+

Review Ratings

Noise

4.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

3.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

D

Number of reviews in the past 365 days

1

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

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The Enclave Hartland Reviews

(172)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident ā€¢ 2022 - 2023

12/22/2023

They bleed you dry

They will get as much money as they possibly can out of you. They double charge you for stuff and tack on hidden fees. They try to charge you for a bunch of random stuff when you move out, like a $600 month to monthā€¦Ā See More >
    Review Author Icon

    anonymous

    Resident ā€¢ 2021 - 2022

    11/22/2022

    Cockroaches!!!

    When I moved into my apartment it smelled so bad that I had to hold my breath. I would have never moved in if I had the choice then. I had to spend that entire first day scrubbing the entire place. I cannot even countā€¦Ā See More >
      Review Author Icon

      shelren

      Resident ā€¢ 2021 - 2022

      9/22/2022

      LIVE IN YOUR CAR!

      his company is absolutely the worst apartment company to deal with. Absolute nightmare! My daughter lived in the Enclave Hartland in Lexington KY. She dealt with repeated water leaks that resulted in mold for the duration of the one-year lease. It was so bad thatā€¦Ā See More >
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        anonymous

        Resident ā€¢ 2021 - 2022

        7/21/2022

        Not happy resident

        First thing, they are not renovated apartments. They just made it look like it. It is dressed up to look nice, but falling apart and cheap appliances. Homeless people around the breezeway. I don't feel like I'm at home here and it's been a year.ā€¦Ā See More >

          Updated Review

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          lottsaflowers

          Resident ā€¢ 2020 - 2022

          3/25/2022

          Updated 2/12/22 Apartment 203: So far in this lease year: I've had to sleep on my couch for 2 months until they "found the time" to replace the wet carpeting in my bedroom when my apartment flooded from a storm; a window that has blownā€¦Ā See More >
            Review Author Icon

            pc3

            Resident ā€¢ 2021 - 2022

            2/24/2022

            Rodents in the walls for 9/12 months. Floor was coming up. Everything broke and maintenance took forever probably because they could never keep a maintenance man. Office was rude. Gates never worked. Last summer half the complex didnā€™t have AC. The pool was only useableā€¦Ā See More >
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              anonymous

              Resident ā€¢ 2021

              12/30/2021

              Worse place to live Nothing gets done unless you speak up or report them. If you don't want dog poop everywhere, it is your job to record them doing it they won't do anything about it. You have to tell on people that don't cleanā€¦Ā See More >
                Review Author Icon

                Mike2678

                Resident ā€¢ 2018 - 2021

                9/11/2021

                This is a terrible place to live. We moved here in 2018 that time we had Timothy as manager and everything was good. But other company bought this whole apartments in 2019 so they fired Tim and other staff people. Since then it became aā€¦Ā See More >
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                  anonymous

                  Resident ā€¢ 2021

                  7/10/2021

                  I hope this review will save someone from moving into this apartment community! Trust me when I tell you that the leasing office and staff makes things appear so much better than they really are. They are super urgent to get your moved in andā€¦Ā See More >
                    Review Author Icon

                    chlok

                    Resident ā€¢ 2020 - 2021

                    6/7/2021

                    Lived here for the past year. Horrible experience with management. Garbage fees $25 for ā€œdoor pickupā€ 5 times a week plus TWO extra charges for the garbage to then be put in the dumpster inside complex that is overflowing INTO the street constantly. Fan hasā€¦Ā See More >

                      Updated Review

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                      anonymous

                      Resident ā€¢ 2017 - 2018

                      11/30/2018

                      When I moved in the outlets were crooked and uncovered, the fireplace didn't work, the gate never worked, I had a drawer in the kitchen that wasn't assembled until 3 months after my move in date along with several cabinets who's shelves were never installed,ā€¦Ā See More >
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                        anonymous

                        Resident ā€¢ 2013 - 2018

                        6/10/2018

                        I lived at Enclave at Hartland for 5.5 years and moved out recently. They have changed property companies numerous times which is a red flag. The maintenance is a joke here. They fix everything quickly and do a poor job. Constant issues of flooding, waterā€¦Ā See More >
                          Review Author Icon

                          Resident 457270

                          Verified Resident ā€¢ 2017 - 2018

                          2/25/2018

                          Nice property, even the smallest unit is super spacious. It's great to have two dog park locations! My only bone to pick is that pet owners rarely pick up pet waste and leave their dogs unleashed. That could be improved.

                            Review Author Icon

                            Resident 440728

                            Verified Resident ā€¢ 2017 - 2018

                            1/14/2018

                            So far a good place to live and the staff are always there to help with any problem you have no matter the time or day. Outside is very safe and usually parking is very close to your apartment. maintenance staff are always eager toā€¦Ā See More >
                              Review Author Icon

                              Resident 436189

                              Verified Resident ā€¢ 2017

                              12/31/2017

                              commercial vehicles in the parking lot are annoying, and someone in my building doesn't clean up after there pet and lets their dog ---- everyone which is very frustrating, office staff seems very friendly but seem to be slow to actually fix the problems thatā€¦Ā See More >
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                                Resident 431694

                                Verified Resident ā€¢ 2017

                                12/15/2017

                                Outside is beautiful! Great job on cosmetic renovations. However, you can certainly tell there are lots of structural issues with my building. Overall a nice place, but maintanence issues can be frustrating.

                                  Review Author Icon

                                  Resident 429723

                                  Verified Resident ā€¢ 2017

                                  12/10/2017

                                  I recently had several issues with my fireplace and hot water heater. When I moved into the apartment the fireplace was not functioning, so I called and someone came to fix it, it finally was able to turn on, however, it would not stay onā€¦Ā See More >
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                                    Resident 421245

                                    Verified Resident ā€¢ 2017

                                    11/18/2017

                                    Very friendly office staff. I? get packages regularly and they are always so helpful. Clean apartments. It's very quiet, I never have an issue with hearing neighbors around me. Love the valet trash service

                                      Review Author Icon

                                      Resident 420907

                                      Verified Resident ā€¢ 2016 - 2018

                                      1/3/2018

                                      My family and I love living at the Enclave Hartland. The Leasing Office staff is always friendly and professional. They always have snacks and drinks on hand for when residents come to visit them. They also have a steady supply of dog treats for ourā€¦Ā See More >
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                                        Resident 420017

                                        Verified Resident ā€¢ 2017

                                        11/15/2017

                                        Everything has been great for the most part. Walls are well insulated. Can't hear the neighbors at all. Very pet friendly and the staff is very friendly and professional. My only complaint is the maintenance. Had water in the walls and I feel thatā€¦Ā See More >
                                          Review Author Icon

                                          Resident 417275

                                          Verified Resident ā€¢ 2017

                                          11/9/2017

                                          The gate is open more than half the time so anyone can get in. The fitness center has two treadmills, three weight machines, and three dumbells (all over 35 lbs.) People leave their trash out all the time yet I'm the one who gets aā€¦Ā See More >
                                            Manager

                                            11/9/2017

                                            The Enclave Hartland
                                            Thank you for your review! We appreciate all feedback. We would like to invite you to come into the office to chat. So we can help resolve any of your issues that you have. I would also invite you to check out the gym again. We did add equipment back in May. It has been added to and the dumbbell collection restored. As for trash, we do try to be fair with the trash issues, but if you see any of your neighbors not adhering to the rules. Please, let us know. We are only a few in the office and maintenance. So we cannot see every violation, but we encourage our residents to be our eyes and ears with anonymity. We are in the process of the getting the gates fixed asap. This is the first time in quite a while, that gates have been open for more than an hour or two. We encourage you to come to the office to discuss these or any other issues you may have.
                                            Review Author Icon

                                            Resident 411806

                                            Verified Resident ā€¢ 2016 - 2017

                                            12/20/2017

                                            Overall experience has been good. A few minor repairs that were promised to be fixed when I moved in have yet to be completed 2 years in now with multiple calls to have them fixed. However, some things have been quick to haveā€¦Ā See More >
                                              Manager

                                              11/9/2017

                                              The Enclave Hartland
                                              Thank you for your response! We are glad to hear overall your experience has been good. Please feel free to reach out to the office if there is any outstanding issues. We try to keep everything at a 48 hour turn around for work orders, but emergencies on-site and off-site do occur.
                                              Review Author Icon

                                              Resident 408832

                                              Verified Resident ā€¢ 2017

                                              10/20/2017

                                              New to the apartments overall not bad. The apartment was not fully cleaned when I first moved in but the office staff did not seem to have a problem getting right on the issue. Community is quite gated and people seem friendly so far.

                                                Manager

                                                11/9/2017

                                                The Enclave Hartland
                                                I am glad your overall experience has been good, and thank you for the feedback. Please let us know if there is anything else we can do for you!
                                                Review Author Icon

                                                Resident 391026

                                                Verified Resident ā€¢ 2015 - 2017

                                                9/2/2017

                                                Overall I like the apartment. The grounds are kept up. The hallways need pressure washed. The laundry room needs cleaned. The neighbors are quiet. I don't use the pool. I use the gym. The area is nice.

                                                  Manager

                                                  11/9/2017

                                                  The Enclave Hartland
                                                  Thank you for your feedback! We like to hear what the residents think, and we did hear you. I am not sure if your building has been pressure washed yet. However we will being finishing the pressuring washing project on all of the buildings this month. Let us know if there is anything else that we can do for you!
                                                  Review Author Icon

                                                  Resident 390953

                                                  Verified Resident ā€¢ 2017

                                                  9/1/2017

                                                  000000 i have less than 200 charters worth of stuff to say.

                                                    Manager

                                                    11/9/2017

                                                    The Enclave Hartland
                                                    Thank you for your rating feedback. We appreciate all feedback that is given!

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Washer/Dryer Connections
                                                    Pets
                                                    • Cats Allowed
                                                      Comments: $200 non-refundable Pet Fee and $25 a month in Pet Rent
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Restrictions: Breed restrictions apply.. Comments: $200 non-refundable Pet Fee and $25 a month in Pet Rent
                                                      Less Info
                                                      More Info
                                                    This community is managed by

                                                    West Shore

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                                                    Communities
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                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q:Ā What is the estimated utility bill for one person?

                                                    Frequently Asked

                                                    Based on 175 number of votes by renters, The Enclave Hartland is currently rated 3.4 out of 5 stars.
                                                    The Enclave Hartland is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    The Enclave Hartland is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    The Enclave Hartland is rated 4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    The Enclave Hartland is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    The Enclave Hartland is rated 3/5 stars in our renters neighborhood survey, which is considered below average. The complex is located in a neighborhood with significant safety or desirability concerns, with few access to local attractions and services.
                                                    The Enclave Hartland is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    West Shore
                                                    Cats Allowed
                                                    Comments: $200 non-refundable Pet Fee and $25 a month in Pet Rent
                                                    Dogs Allowed
                                                    Restrictions: Breed restrictions apply.
                                                    Comments: $200 non-refundable Pet Fee and $25 a month in Pet Rent
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    Studio, 2 Baths

                                                    Check Availability

                                                    The Enclave Hartland

                                                    March 2024

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                                                    The Enclave Hartland is an apartment in Lexington in zip code 40515. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,074 - $1,960. Nearby cities include Nicholasville, Versailles, Wilmore, Georgetown, and Winchester.

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