Number of reviews in the past 365 days | 6 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 52.17 days |
Contact Property
Park Place Apartments
4030 Tates Creek Road
Lexington, KY 40517
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 6 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 52.17 days |
Thank you for this 5-star review! I am so glad you had a positive experience while living here. The fact that you hope to move back to Park Place means the world to me. Thank you for the amazing compliment that nothing beats Park Place. I would love for you to come back home soon! Melissa Pope, Property Manager
Thank you for saying we are the best apartment complex in Lexington. I am so glad you acknowledged your maintenance needs are resolved promptly. Our maintenance staff works tirelessly to handle each maintenance request as if it were their own home. I would love to have the opportunity to review your thoughts concerning the office staff to improve your experience. Please feel free to call me as I appreciate resident feedback so we may continue to grow and develop. Melissa Pope, Property Manager
Five years! Thank you for making us your home. I could not be more thrilled that you gave us a 5 on this review. We strive to meet this level of expectation daily and for you to acknowledge we have achieved this for you, it means the world. Thank you, Melissa Pope, Property Manager
Richard- we miss you! Park Place isn't the same without you. Thank you for your kind words and compliments. Please stop in to say hi! Melissa Pope, Property Manager
This is amazing! Thank you for taking the time as a past resident to convey this message to future residents. I am so glad you enjoyed the many amenities we have on our property and the resident events. What makes the events so successful is the residents who attend. If your future plans ever bring you back to Lexington, I would love you to consider Park Place your home. Melissa Pope, Property Manager
Thank you for choosing Park Place as your home. I am so fortunate to work with Melissa B.; she is one of the best Leasing Agents in the industry! You stated you selected Park Place as your new home. We cannot wait to have you as a resident. Melissa Pope, Property Manager
Thank you for your review. I appreciate you taking the time to let others know how much you like living here! It makes my day to know you enjoy the beauty of the property and maintenance service our staff provides. I will share your comments with my staff. I appreciate you. Melissa Pope, Property Manager
Dear Anonymous- thank you for sharing your comments concerning your stay with us. It is important to hear when residents are satisfied and when they are not satisfied. We take every review to heart. I agree it is important to know the location of your apartment home so you are satisfied with its location. My staff is always happy to drive residents to the location of their apartment or provide a property map to fully inform all new residents the location of their new home prior to move in. The residents who were affected by the plumbing project were offered the option to stay at the Marriott Residence Inn or receive rent abatement for the period of time they were displaced. I am sorry you were not satisfied with the communication regarding the project. When a resident vacates an apartment we follow our standard process if there is any indication of pet urine damage to the carpet. Every resident has the right to be present for the move out inspection. If there is any indication of pet the person completing the move out inspection pulls the carpet back in front of the resident show they are present to the urine stains that may be found on the back of the carpet. A third party specialist verifies the pet urine. If it is positive for pet urine the subfloor is sealed and new flooring is installed. We would not expect you to have moved in on carpet that contained pet urine nor will we allow the next resident to do so. The past resident is charged the depreciated value of the carpet. Thank you for your kind words regarding our maintenance staff. We try to resolve everyone's maintenance issues with a 48 hour time period. We offer 24 hour emergency maintenance. I will share your comment regarding the maintenance staff with my team. We love to see our residents come in for complimentary Starbucks coffee, water and snack at any time. I appreciate that you chose Park Place as your home and I wish the best in your future endeavors. Melissa Pope, P Mgr.
First of all I am sorry you experienced the leak this past weekend. I know it is disruptive and inconvenient to experience maintenance related issues in your home. However thank you for taking a moment to share how the emergency on call staff responded. We are so blessed to have the best maintenance staff in Lexington. It is great to receive the feed back that the maintenance team member followed our established protocol concerning water related incidences. I appreciate you and thank you for your review. Melissa Pope, Property Manager
Dear Anonymous- I am sorry you feel the way you do. I can assure you everyone associated with Park Place Apartments takes extreme pride in the upkeep of our property. The community was developed in the late 80s and the counter tops are laminate. They are a very durable surface however if necessary they are replaced when they do not meet NTS Development Company's highest quality standard. If there is an issue I can assist you with I would happy to do so. We work with the most qualified individuals in the industry and are willing to call in a specialist when additional assistance is needed. Melissa Pope, Property Manager
Thank you for your kind words. I am so glad you plan to make Park Place your home for years to come. Please let us know how we can be of assistance to you. Melissa Pope, Property Manager
Thank you for your kind words. I apologize I have not responded earlier. You just made my day. I am so glad you have made Park Place your home for nearly 6 years! That is remarkable and we appreciate all of our long term residents. We hope this is now not just an apartment to you but your home. Please let me know if I can do anything to make your stay with us more enjoyable. Melissa Pope, Property Manager
Wow! Thank you for this review. Our number one goal is to make everyone feel comfortable and at home the moment they walk into the leasing office. I am so glad you had this positive experience. Thank you for choosing Park Place as your home as I know there are many options in Lexington. To say that you would 100% recommend Park Place is the greatest compliment we can receive. Don't forget we pay resident referrals! Thank you again for this great review. Melissa Pope, Property Manager
Thank you for your amazing review! The highest compliment we can receive is for you to say you would recommend our community without hesitation. I am so glad you chose Park Place after selling your home. There are many residents who have followed a similar path as yours and we are so fortunate you have chosen Park Place as your new home. I will share your comments with my maintenance staff. We are blessed to have a team that knows the importance of treating everyone with respect and treating everyone's home as if it were their own. I hope you choose to live here for many years! Melissa Pope, Property Manager
Adam- thank you so much for providing us with such great feedback on your experience here. We always strive to provide top quality service to every resident, and are pleased to hear that you are enjoying our community! Melissa Pope, Property Manager
Three years! That's awesome! I love it when residents find a permanent home at Park Place. Thank you for your kind words concerning the staff. We know it is difficult to move even when the move is for positive life events. We want everyone's experience from the first time they walk in the door to signing their 10th renewal to be stress free! I'm glad you have found that at Park Place. I look forward to continuing to have you as a resident for years! Melissa Pope, Property Manager
Wow, to say you love living here means the world to me! There are many choices in Lexington and I appreciate you chose us for your home. I'm glad you are enjoying the amenities our community has to offer. The pool in the summertime feels like a resort. You will have the two stainless steel gas grills, marble bar top seating underneath the spacious gazebo, table tennis, and covered cabana to enjoy at your leisure. The renovations in the 24 hour a day fitness facility are so exciting! We just received a new dumbbell set, a new elliptical machine is on its way, and we are converting the racquetball court to a Fitness on Demand Studio. The studio will allow you the opportunity to participate in over 300 virtual fitness classes. Stay tuned for its grand opening! Melissa Pope, Property Manager
Thank you for your amazing review! I'm so glad you are having a positive experience with us. We know moving can be difficult even during positive transitions. We try to make everyone's move as wonderful and smooth as possible. I love that you have chosen to make Park Place your home. Melissa Pope, Property Manager
We are so sad to see you leave! You were a joy and a ray of sunlight every time we saw you. I agree we are so fortunate to have Darcy and our entire team here at Park Place. I am so glad you enjoyed your time here with us. Please know this is your home if you need us again in the future. Melissa Pope, Property Manager
Shannon- Thank for the 5 star review! I am so glad your move in experience went so well. We know that moving, even during a positive life change, is difficult and we want to make it as stress free as possible. I will share with the maintenance team your positive feedback regarding their response time. The maintenance team is so valuable to us and we are blessed to have such a great group of individuals. Thank you for being a proud member of our community! Melissa Pope, Property Manager
Steve- Thank you for opening our eyes to your less than desirable experience. What you're describing is completely out of the norm for us. While grounds, neighborhood, and noise received positive ratings we'd like the opportunity to change your perception of our team's level of service. Please contact me directly with any future service requests so I can take the lead and assure you will be satisfied going forward. Melissa Pope, Property Manager, 273-7464.
Meghan- Wow! Thank you for your kind words. To receive your positive feedback is fantastic. Thank you for mentioning our staffs helpfulness. We are truly invested in providing kind and helpful service with everyone we work with. We really want everyone to find a home here with us. I know there are a lot of choices in Lexington and I am thankful you chose us; I only wish you could stay longer than 6 months! Melissa Pope, Property Manager
Thank you for sharing your experience! It is amazing that you would terminate another lease to come live with us. That is the best compliment we could receive. I love it when residents decide to make Park Place their permanent home. Thank you for taking time out of your busy schedule to share your experience. I appreciate you. Melissa Pope, Property Manager
I'm sorry you feel we were unfair when assessing move out damages. We encourage all residents to be present for move out inspections so they are able to see what damages they are responsible for and why. We understand that normal wear and tear occurs, therefore we only charge residents for damages that are beyond that condition. If you would like to discuss those charges in detail, please don't hesitate to reach out to me at your earliest convenience. You mentioned you experienced pests during your stay with us. I'm surprised to hear this since OPC Pest Control comes to the property weekly to perform inspections and provide necessary treatments when residents notify us of a need for service. I'm also surprised to hear you mention any issues with mold. We take those very seriously and have protocols that we follow as soon as we are notified about a potential moisture problem. Thank you, Melissa Pope, Property Manager 859-273-7464
It is disappointing to hear that a resident would not recommend our community when we strive to provide the best living experience possible. I wish we could change your opinion and am sorry that you feel this way. We take safety concerns very seriously and always advise residents to contact the police if they notice anything unusual or suspicious. We strive to provide the best customer service to our residents and that includes maintaining a safe community. We will always cooperate and assist the police to the best of our abilities should a situation arise. I understand you're frustrated being charged for damages. We give our residents thoughtful consideration and make sure any damage charges that are assessed are beyond normal wear and tear. I am truly sorry that you feel that we fell short of giving you the professional and courteous experience that you deserve. We appreciate your feedback as it will help us to continue to improve our service. Melissa Pope, Property Manager
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940
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Charismatic
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1,183
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Coolmore
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1,313
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Millennium
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1,412
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Keeneland
$1,015 - $1,055
875
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Seattle Slew
$1,025
1,098
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Aristides
N/A
1,175
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Cobra
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1,300
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Silver Charm (1st Floor)
$1,275
1,200
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Secretariat
$1,295
1,450
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Claiborne
$1,305
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Taylor Made
$1,345
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Donamire
$1,365
1,300
1 Units
Barbaro (2nd Floor)
$1,375
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Ashford
$1,425
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Spectacular Bid
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1,773
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WinStar
$1,485 - $1,615
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Lane's End
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1,475
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Affirmed
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1,500
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Calumet
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1,575
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Alysheba
Park Place Apartments offers spacious floor plans on 42 acres of beautifully landscaped grounds in Lexington, Kentucky. Recently awarded Lexington's Best Apartment Community by Lexington Herald-Leader readers, Park Place is conveniently located at the corner of Man O’ War and Tates Creek Road with easy access to downtown, the University of Kentucky and Transylvania University. Experience the best in Lexington apartment living at Park Place Apartments!
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Contact Property
Park Place Apartments
4030 Tates Creek Road
Lexington, KY 40517