Park Place Apartments

Thank you for your review. I appreciate you taking the time to let others know how much you like living here! It makes my day to know you enjoy the beauty of the property and maintenance service our staff provides. I will share your comments with my staff. I appreciate you. Melissa Pope, Property Manager

Dear Anonymous- thank you for sharing your comments concerning your stay with us. It is important to hear when residents are satisfied and when they are not satisfied. We take every review to heart. I agree it is important to know the location of your apartment home so you are satisfied with its location. My staff is always happy to drive residents to the location of their apartment or provide a property map to fully inform all new residents the location of their new home prior to move in. The residents who were affected by the plumbing project were offered the option to stay at the Marriott Residence Inn or receive rent abatement for the period of time they were displaced. I am sorry you were not satisfied with the communication regarding the project. When a resident vacates an apartment we follow our standard process if there is any indication of pet urine damage to the carpet. Every resident has the right to be present for the move out inspection. If there is any indication of pet the person completing the move out inspection pulls the carpet back in front of the resident show they are present to the urine stains that may be found on the back of the carpet. A third party specialist verifies the pet urine. If it is positive for pet urine the subfloor is sealed and new flooring is installed. We would not expect you to have moved in on carpet that contained pet urine nor will we allow the next resident to do so. The past resident is charged the depreciated value of the carpet. Thank you for your kind words regarding our maintenance staff. We try to resolve everyone's maintenance issues with a 48 hour time period. We offer 24 hour emergency maintenance. I will share your comment regarding the maintenance staff with my team. We love to see our residents come in for complimentary Starbucks coffee, water and snack at any time. I appreciate that you chose Park Place as your home and I wish the best in your future endeavors. Melissa Pope, P Mgr.

Dear Anonymous- I am sorry you feel the way you do. I can assure you everyone associated with Park Place Apartments takes extreme pride in the upkeep of our property. The community was developed in the late 80s and the counter tops are laminate. They are a very durable surface however if necessary they are replaced when they do not meet NTS Development Company's highest quality standard. If there is an issue I can assist you with I would happy to do so. We work with the most qualified individuals in the industry and are willing to call in a specialist when additional assistance is needed. Melissa Pope, Property Manager

Thank you for your kind words. I apologize I have not responded earlier. You just made my day. I am so glad you have made Park Place your home for nearly 6 years! That is remarkable and we appreciate all of our long term residents. We hope this is now not just an apartment to you but your home. Please let me know if I can do anything to make your stay with us more enjoyable. Melissa Pope, Property Manager

Thank you for your amazing review! The highest compliment we can receive is for you to say you would recommend our community without hesitation. I am so glad you chose Park Place after selling your home. There are many residents who have followed a similar path as yours and we are so fortunate you have chosen Park Place as your new home. I will share your comments with my maintenance staff. We are blessed to have a team that knows the importance of treating everyone with respect and treating everyone's home as if it were their own. I hope you choose to live here for many years! Melissa Pope, Property Manager

Wow! Thank you for this review. Our number one goal is to make everyone feel comfortable and at home the moment they walk into the leasing office. I am so glad you had this positive experience. Thank you for choosing Park Place as your home as I know there are many options in Lexington. To say that you would 100% recommend Park Place is the greatest compliment we can receive. Don't forget we pay resident referrals! Thank you again for this great review. Melissa Pope, Property Manager

Adam- thank you so much for providing us with such great feedback on your experience here. We always strive to provide top quality service to every resident, and are pleased to hear that you are enjoying our community! Melissa Pope, Property Manager

Three years! That's awesome! I love it when residents find a permanent home at Park Place. Thank you for your kind words concerning the staff. We know it is difficult to move even when the move is for positive life events. We want everyone's experience from the first time they walk in the door to signing their 10th renewal to be stress free! I'm glad you have found that at Park Place. I look forward to continuing to have you as a resident for years! Melissa Pope, Property Manager

Wow, to say you love living here means the world to me! There are many choices in Lexington and I appreciate you chose us for your home. I'm glad you are enjoying the amenities our community has to offer. The pool in the summertime feels like a resort. You will have the two stainless steel gas grills, marble bar top seating underneath the spacious gazebo, table tennis, and covered cabana to enjoy at your leisure. The renovations in the 24 hour a day fitness facility are so exciting! We just received a new dumbbell set, a new elliptical machine is on its way, and we are converting the racquetball court to a Fitness on Demand Studio. The studio will allow you the opportunity to participate in over 300 virtual fitness classes. Stay tuned for its grand opening! Melissa Pope, Property Manager

Thank you for your amazing review! I'm so glad you are having a positive experience with us. We know moving can be difficult even during positive transitions. We try to make everyone's move as wonderful and smooth as possible. I love that you have chosen to make Park Place your home. Melissa Pope, Property Manager

We are so sad to see you leave! You were a joy and a ray of sunlight every time we saw you. I agree we are so fortunate to have Darcy and our entire team here at Park Place. I am so glad you enjoyed your time here with us. Please know this is your home if you need us again in the future. Melissa Pope, Property Manager

Shannon- Thank for the 5 star review! I am so glad your move in experience went so well. We know that moving, even during a positive life change, is difficult and we want to make it as stress free as possible. I will share with the maintenance team your positive feedback regarding their response time. The maintenance team is so valuable to us and we are blessed to have such a great group of individuals. Thank you for being a proud member of our community! Melissa Pope, Property Manager

Steve- Thank you for opening our eyes to your less than desirable experience. What you're describing is completely out of the norm for us. While grounds, neighborhood, and noise received positive ratings we'd like the opportunity to change your perception of our team's level of service. Please contact me directly with any future service requests so I can take the lead and assure you will be satisfied going forward. Melissa Pope, Property Manager, 273-7464.

Meghan- Wow! Thank you for your kind words. To receive your positive feedback is fantastic. Thank you for mentioning our staffs helpfulness. We are truly invested in providing kind and helpful service with everyone we work with. We really want everyone to find a home here with us. I know there are a lot of choices in Lexington and I am thankful you chose us; I only wish you could stay longer than 6 months! Melissa Pope, Property Manager

Thank you for sharing your experience! It is amazing that you would terminate another lease to come live with us. That is the best compliment we could receive. I love it when residents decide to make Park Place their permanent home. Thank you for taking time out of your busy schedule to share your experience. I appreciate you. Melissa Pope, Property Manager

Thank you for your kind words. I am so glad you plan to make Park Place your home for years to come. Please let us know how we can be of assistance to you. Melissa Pope, Property Manager

I'm sorry you feel we were unfair when assessing move out damages. We encourage all residents to be present for move out inspections so they are able to see what damages they are responsible for and why. We understand that normal wear and tear occurs, therefore we only charge residents for damages that are beyond that condition. If you would like to discuss those charges in detail, please don't hesitate to reach out to me at your earliest convenience. You mentioned you experienced pests during your stay with us. I'm surprised to hear this since OPC Pest Control comes to the property weekly to perform inspections and provide necessary treatments when residents notify us of a need for service. I'm also surprised to hear you mention any issues with mold. We take those very seriously and have protocols that we follow as soon as we are notified about a potential moisture problem. Thank you, Melissa Pope, Property Manager 859-273-7464

It is disappointing to hear that a resident would not recommend our community when we strive to provide the best living experience possible. I wish we could change your opinion and am sorry that you feel this way. We take safety concerns very seriously and always advise residents to contact the police if they notice anything unusual or suspicious. We strive to provide the best customer service to our residents and that includes maintaining a safe community. We will always cooperate and assist the police to the best of our abilities should a situation arise. I understand you're frustrated being charged for damages. We give our residents thoughtful consideration and make sure any damage charges that are assessed are beyond normal wear and tear. I am truly sorry that you feel that we fell short of giving you the professional and courteous experience that you deserve. We appreciate your feedback as it will help us to continue to improve our service. Melissa Pope, Property Manager

Thank you for taking the time to share your thoughts. I am glad you are enjoying your time with us. I agree we have a great community with wonderful apartments and neighbors. Please let us know if there is anything we can do to improve your experience. Melissa Pope, Property Manager

Dear Anonymous- I am sorry you feel the way you do about your experience with us and do not want anyone to feel the way you currently do. Please know we care about each and every one of our residents and make it our goal to provide the best customer service possible on a daily basis. We strive to meet the NTS standard- do what's right, do your best and treat others as you would like to be treated. I can assure you we work to resolve all issues in a timely fashion. It is important to received feedback and I am grateful you took the time to voice your concerns via Apartment Ratings. I'd like the opportunity to know what issues you are facing so I can personally see that they are taken care of. Please contact me at your earliest convenience. I can be reached at [email protected] or 859-273-7464. Thank you, Melissa Pope, Property Manager

Thank you for your review. I am sorry to hear you are not satisfied. May I ask if you have contacted us concerning the vinyl floor? I would be happy to ask our vendor, Sherwin Williams, to inspect and see if the issue can be resolved. I apologize the work order for your kitchen light was accidentally closed out in our system. I'm sure it was an error. We would be happy to address it. Could you please email me directly at [email protected] so I can address these issues personally? Thank you for your feedback. Melissa Pope, Property Manager

Lauren- thank you for taking time to write this review. We appreciate the feedback and are thrilled that you are enjoying your time here with us. I will pass along to my maintenance staff that you are pleased with their services. They are truly one of most important aspects of our community and we are blessed to have such a great staff. Please continue to share your experiences. Melissa Pope, Property Manager

Patrick- Your review made our day! Thank you for sharing your experience! Nothing means more to us than knowing you are happy and loving your home. If you need anything for the future, please let me know and I would be happy to help! I can be reached at [email protected] or (859) 273-7464. Melissa Pope, Property Manager.

Thank you so much for your kind words. I am so glad that you feel appreciated, you are! I always ask the staff to make sure you are always doing their best and treat everyone as they would like to be treated in all situations. I am glad we are living up to that standard for you! Thank you for taking the time to share your experience. Melissa Pope, Property Manager

Ms. Neal- thank you for your review! We agree the size of our apartment homes really help residents feel like they have found a home and a community not just an apartment. We love to hear from our residents and I'm glad you are having a positive experience. We try to assist residents to the best of our abilities. Please continue to share your experience with us. Glad you are here! Melissa Pope, Property Manager