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Park Place Apartments

4030 Tates Creek Road

Lexington, KY 40517

 
 
 
 
 
 

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Former Resident · 2018 - 2019
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Maintenance
Neighborhood
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09/10/2019
We just left Park Place apartments after one year living there. Our apartment was SO loud from Tates Creek traffic all day and night, and our deck furniture was often covered in black dirt from the cars. I would recommend double checking your apartment location before signing the lease. A few months into our lease, we were forced to move into a hotel for 11 days with our toddler and two cats for an optional apartment project they decided to complete. They gave us less than three weeks notice for this huge disruption and offered no kind of compensation other than putting us in a hotel room. There was no discount on rent or per diem for meals though we moved our family into a hotel room with no oven for nearly two weeks. It was handled poorly and the staff was unapologetic about the lack of notice. We paid an extra $50 monthly for the privilege of having our two family pets live with us, two cats, only to be charged $932 upon moving out because supposedly one of our cats got urine on the carpet. We are conscientious pet owners and the carpet was very worn upon us moving in. We were warned right after we signed our lease by a current resident that they were known for charging large amounts upon people finishing their leases, but it was too late at that point. The maintenance man who assisted during move out told my husband it was no big deal and that we'd likely be charged around $30 but then we received a bill for almost $1,000 a few weeks later. It was not awesome. We rarely used the facilities and the gym was closed for a few weeks for renovation, so they didn't feel worth it for us. There are no sidewalks so walking didn't always feel safe with our child in a stroller and people with dogs are often in the street. Our parking lot area and sidewalk had poor drainage and often had sitting water after heavy rains. With that said, the apartments are generally fine. They were pretty clean but the kitchens are very outdated. In this price range, I would anticipate nicer countertops for example. The maintenance staff was only called once while we lived there and they were quick and helpful and kind. They offer free water and coffee in the lobby, which is nice. They also strangely offered people Amazon gift cards to review the complex at one point, so I'd take some of the reviews with a grain of salt. I assume that you wouldn't say negative things if you were submitting the review to their staff for payment.
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Park Place Apartments Manager

09/13/2019

Dear Anonymous- thank you for sharing your comments concerning your stay with us. It is important to hear when residents are satisfied and when they are not satisfied. We take every review to heart. I agree it is important to know the location of your apartment home so you are satisfied with its location. My staff is always happy to drive residents to the location of their apartment or provide a property map to fully inform all new residents the location of their new home prior to move in. The residents who were affected by the plumbing project were offered the option to stay at the Marriott Residence Inn or receive rent abatement for the period of time they were displaced. I am sorry you were not satisfied with the communication regarding the project. When a resident vacates an apartment we follow our standard process if there is any indication of pet urine damage to the carpet. Every resident has the right to be present for the move out inspection. If there is any indication of pet the person completing the move out inspection pulls the carpet back in front of the resident show they are present to the urine stains that may be found on the back of the carpet. A third party specialist verifies the pet urine. If it is positive for pet urine the subfloor is sealed and new flooring is installed. We would not expect you to have moved in on carpet that contained pet urine nor will we allow the next resident to do so. The past resident is charged the depreciated value of the carpet. Thank you for your kind words regarding our maintenance staff. We try to resolve everyone's maintenance issues with a 48 hour time period. We offer 24 hour emergency maintenance. I will share your comment regarding the maintenance staff with my team. We love to see our residents come in for complimentary Starbucks coffee, water and snack at any time. I appreciate that you chose Park Place as your home and I wish the best in your future endeavors. Melissa Pope, P Mgr.

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