What are noise levels like at Pinebrook Apartments?

The community is rated 2/5 stars, which is considered having loud noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Pinebrook Apartments?

The community is rated 2/5 stars, signifying slight satisfaction on average.

How safe is Pinebrook Apartments?

The community is rated 1/5 stars, which is considered being not safe on average.

How satisfied are residents with the neighborhood

The community is rated 3/5 stars, signifying moderate satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 1/5 stars, which is considered being not very effective on average.

Who manages Pinebrook Apartments?

Monument Real Estate Services, LLC

What types of floor plans are available?

1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths and 4 Beds, 3 Baths

Ratings & Prices for Pinebrook Apartments, Lexington, KY

Renter Ratings

Noise	N/A
Grounds	2
Safety	1
Office Staff	1
Maintenance	1
Neighborhood	3
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	1

Manager's Review Engagement

Percentage of reviews responded to	0%

Manager's Review Reply Time

Average time to respond to reviews	N/A

Ratings & Reviews (54 Reviews)

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Former Resident • 2020

11/06/2020

I'm sorry but Pinebrook is a horrible place to live they have cockroaches and rats everywhere..they do no fix anything they rig it and they have no lights in the apartment besides the bathrooms and kitchen..they are just not very professional they just want ur rent… See More

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Meghan_C667 • Resident • 2018

08/29/2018

I have reported you all to code enforcement for letting us live in 87 and 94 degree apartment for 4 nights. We have a baby and he is having trouble breathing because it's so hot and you all haven't showed any empathy at all. That is… See More

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Resident • 2017

07/22/2017

I do not recommend Pine Brook Apartments to no one they are unprofessional they do not care about the residence they goes in and out of your apartment without letting you know.. it is unsafe there is no parking they have emergency maintenance that do not… See More

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Resident • 2016 - 2017

02/22/2017

Great management staff, very friendly and focused on the residents. I enjoy living here as work is only a mile away, so it makes for an easy commute. They are the only place I know that has a laundry service. I drop my clothes off in… See More

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Pinebrook Apartments Manager

04/12/2017

Hello, Steve, and thank you for leaving such a wonderful review for Pinebrook Apartments. We truly appreciate your kind compliments to our team and community, and we are so happy to know you have been enjoying your apartment home and all the wonderful conveniences our community offers our residents. We strive to provide best in class customer service and an exceptional rental experience, and we are thrilled you have made Pinebrook Apartments your home. If there is anything we can do for you, please, do not hesitate to contact us at the office or stop in and visit us. Kind Regards and Many Thanks, Pinebrook Apartments Team

[email protected] • Resident • 2016

12/07/2016

I recently moved here from out of state. I have to say that the office staff are great. The property manager always takes the time to come out and personally get involved in my questions when I speak to Cierra the leasing agent. It is a… See More

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Resident • 2015 - 2016

01/25/2016

After 3 months of living here, I must say this is ridiculous....I feel that it's alot of things in the apartment that needs upgrading...first, the thermostat...second. the wall sockets aren't tight because keeping something pulled in will come out.....I've told the front office about a squirrel… See More

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Resident • 2008 - 2015

11/24/2015

i've lived here seven years now and have made it my home. the new management company and its staff are absolutely wonderful!

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Annlat88 741871 • vrp • 2014 - 2015

11/19/2015

Moved in Last year, was not happy, over charged and treated bafly, But recently Village Green took over. And Now a complete 180 they have been so great. The leasing staff AWESOME. The Management from the Head quarters fantastic, The Maintance guys wonderful, while there are… See More

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Resident • 2014 - 2015

07/10/2015

I have to say I have been extremely unhappy since moving in and have been counting down until my lease is up. I would not recommend this complex to pet owners, people with kids, or anyone who enjoys peace and quiet. Cons: *Lied to before lease… See More

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momosabel • Resident • 2013 - 2015

06/24/2015

DO NOT MOVE TO PINEBROOK. I've lived here for two years now, and there are drug deals happening left and right, people walking around at all hours of the night, they let their lights go out and not replace them for weeks, the apartment staff is… See More

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Pinebrook Apartments Manager

06/24/2015

I'm sorry that your two year stay at Pinebrook was not what you expected. If a resident has a problem /issue they need to report it to the office so that it can be addressed. We treat all of our residents with respect and kindness in hopes that we are treated the same.

Resident • 2014 - 2015

06/18/2015

At first I didn't think this apartment complex was that bad. As the year went on there was more sketchy activity going on. Then as we started talking to people around the complex we noticed maintenance would snoop in your apartment while you weren't home, they… See More

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AwilkersonD75 • Resident • 2015

06/17/2015

I have several issues with Pinebrook since moving a week ago. I am giving them a chance to rectify the situation. If not I will return to provide a full in depth review with pictures of my apartment as well as pictures of apartment that was… See More

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Resident • 2015

04/27/2015

DO NOT MOVE HERE!!! I used to live here back in 2009 and needed a place to move quick and fast about 2 months ago so I thought I would come back to a place that I knew. Moving in was quick and easy because they… See More

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BluegrassJen • Resident • 2010 - 2011

03/24/2015

Only did a short (6 month) lease there back in 2010, but I loved it, and was sorry to leave. I see prices have skyrocketed since then due to upgrades, and I can't vouch for the current management, but back in 2010 the staff was great… See More

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rainaelf • Resident • 2008 - 2014

04/04/2014

This is the second time I've lived at Pinebrook, and I have no plans to ever leave. Pinebrook is my home. I lived here before from April through October 1994, when I moved away from the area. I returned to Pinebrook Labor Day weekend 2008. While… See More

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hartattakpro • Resident • 2014

01/28/2014

First want to say that I loved it here till this past year!! The property has new owners, and there has been romors that some maintenance will be quiting,prices are going up, and the place is getting very bad place to live. Drug deals in the… See More

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Berichards • Resident • 2012 - 2013

08/26/2013

This place is fantastic. The staff is always helpful and quick to address problems. Great renovated apartments, new carpet, and great club house. Couldn't ask for more. See More

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phalcomb • Resident • 2009 - 2013

05/23/2013

I have loved my time at Pinebrook Apartments. Our current office staff is the best that has ever been here. They are quick to get on any problems they find. The apartment complex is clean and safe.

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sukit13 • Resident • 2011 - 2013

05/22/2013

I recently just moved out of Pinebrook after living there for 2 and a month. My roommate and I decide to not renew our lease because we were not happy there in more. Once I turn in our notice they told me I did not give… See More

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Resident • 2011 - 2012

10/18/2012

As I was told by a Pinebrook employee.. They use the water bill from the laundry Mat to water bills of some residents. So if you ever wondered why your water bill was high. .. That's why. Make sure you read the fine print because calling… See More

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Resident • 2009 - 2012

08/11/2012

Not horrible, but definitely not good either. Positives: It is a safe place in a convenient location. Negatives: 1.) It is extremely noisy. You basically have to listen what every one of your neighbors is doing at any given time. 2.) They seemingly make up for… See More

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joe123455 • Resident • 1999 - 2012

07/31/2012

I can talk about Pinebrook better than anyone because I have lived here for well over 20 years. The current staff is nice and most of them in the past have been also with the exception of a few. The maintenance is great, they will even… See More

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grhinhart • Resident • 0

04/07/2012

I would not recommend this complex. Anyone that gave it a good review probably works here! If I didn't need a place to move so quickly and read the previous reviews I would never have come here. Now with that being said I will not renew… See More

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dontdoityouwillhateit • Resident • 2011 - 2012

03/09/2012

Highly overpriced! The management team with the exception ----- is horrible. There are too many places that are cheaper and better. Go elsewhere.

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trreyn0037 • Resident • 2010 - 2012

02/23/2012

We rented our apartment at Pinebrook in January of 2010 through January of 2012. During our stay, we had obnoxious, loud neighbors that opened a recording studio business directly under our bedroom. After months of complaints, the management finally moved the offending neighbors to another apartment,… See More

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