What are noise levels like at Spring House Apartments?

The community is rated 4.3/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Spring House Apartments?

The community is rated 4.4/5 stars, signifying extreme satisfaction on average.

How safe is Spring House Apartments?

The community is rated 4.2/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood

The community is rated 4.6/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 4.4/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?

Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 10.09 days to their community reviews in the past year.

What types of floor plans are available?

1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths

Ratings & Prices for Spring House Apartments, Lexington, KY

Renter Ratings

Noise	N/A
Grounds	4.4
Safety	4.2
Office Staff	4.5
Maintenance	4.4
Neighborhood	4.6
SatisFacts™ Tour Survey	4.9/5
SatisFacts™ Move-In Survey	4.8/5
SatisFacts™ Maintenance	4.5/5
SatisFacts™ Renewal Survey	3.9/5

Review Count

Number of reviews in the past 365 days	88

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	10.09 days

Ratings & Reviews (356 Reviews)

No reviews match your search.

Verified Resident • vrp • 2020 - 2021

Updated Review

02/22/2021

Professional staff, friendly and courteous. Always attentive to tenants needs and respondes to issues promptly. Whenever there is an issue that requires maintenance. The office always treats even the smallest of maintenance requests as if they are urgent matters getting menace iy your home asap.

Useful 0

Thanks for voting!

Report

Spring House Apartments Manager

02/22/2021

We are incredibly grateful that you took the time out to leave us this note. Our company values customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you throughout your residency.

2 Previous Reviews· Last 12/26/2020

Verified Resident • vrp • 2019 - 2021

Updated Review

02/22/2021

Cheaper apartments with old buildings. The equipment they provide inside are subpar. Minimal parking. Quiet neighborhood. Great location. Garages are available for cheap. Their amanteties aren't as good as they sound.

Useful 0

Thanks for voting!

Report

Spring House Apartments Manager

02/22/2021

Thank you for sharing your concern. Our residents come first to us, so we would like to resolve this situation to the best of our abilities. In order to address your specific needs, please contact us at 859-271-1067 or [email protected] We look forward to speaking to you soon!

Previous Review

· 09/10/2020

Verified Resident • vrp • 2020 - 2021

Updated Review

02/16/2021

I consider this place a home now. super cozy and good space for me and my boyfriend who definitely like to be in separate rooms at times lol. it's a great place to live with pets or no pets. safe community as well.

Useful 0

Thanks for voting!

Report

Spring House Apartments Manager

02/17/2021

Thank you very much for your feedback. We value our residents and community and take pride in providing a great place to live. Your positive comments mean a great deal to us because we truly strive to have loyal residents. Thanks again!

2 Previous Reviews· Last 11/27/2020

Verified Resident • vrp • 2020 - 2021

Updated Review

02/15/2021

I love living at Spring House Apartments on the Park. I've lived there for 1 year and the community, staff, neighbors, and neighborhood is fantastic. Maintenance crew are very professional and abide by covid19 rules and regulations

Useful 0

Thanks for voting!

Report

Spring House Apartments Manager

02/15/2021

Thank you so much for this great 5-star review. We really appreciate you being a loyal resident and helping to share the word about us. We're here for you anytime.

4 Previous Reviews· Last 01/16/2021

Verified Resident • vrp • 2020 - 2021

Updated Review

02/11/2021

I love how quiet the complex is. The apartments are spacious and perfect for what I need. It is good rate for what you get. Management is quick to respond and great with communication. There is plenty of parking. There are a few designated visitor lots… See More

Useful 0

Thanks for voting!

Report

Spring House Apartments Manager

02/11/2021

2 Previous Reviews· Last 01/28/2021

Verified Resident • vrp • 2021

02/04/2021

It is a very clean place to be at. Everyone here is very nice and friendly. Big area to walk your dog. Office is always there to help during hours. 24 hour maintenance always ready to fix whatever needs to be done.

Useful 0

Thanks for voting!

Report

Spring House Apartments Manager

02/05/2021

Verified Resident • vrp • 2021

02/04/2021

The community is small and cute. Very welcoming and eager to help if there is a problem. Everyone is supper nice and friendly. I love the convenience of the near by stores too. They also allow animals and our two cats love the place! See More

Useful 0

Thanks for voting!

Report

Spring House Apartments Manager

02/04/2021

Verified Resident • vrp • 2018 - 2021

01/14/2021

Maintenance is a joke. Broken everything. Garbage never gets picked up off the ground. Dont rent 0here unless you have to. The dumpsters are always overflowing, with the pests that follow. They never answer the phone, or follow up on problems.

Useful 0

Thanks for voting!

Report

Spring House Apartments Manager

01/14/2021

Thank you for your review of our community. We are so sorry to hear that you are not totally satisfied with our property. Our goal is to stay true to the highest ethical standards and principles, be honest, trustworthy and humble in all of our words and actions. We apologize about the trash/dumpsters and will look into more trash service pick up. We strive for continual improvement and welcome your feedback. Please contact us at 859-271-1067 or [email protected] so we can address your specific needs. Thanks again!

Verified Resident • vrp • 2021

01/07/2021

The staff is really great and super helpful. They made the process quick and easy to get moved in and set up. They made sure everything was working and tidy and ready to be available for our move in day.

Useful 0

Thanks for voting!

Report

Spring House Apartments Manager

01/07/2021

Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.

Verified Resident • vrp • 2020 - 2021

01/02/2021

The staff here is great. Issues are handled promptly and professionally. The clubhouse is comfortable and welcoming. The fitness center is modern and comprehensive. I feel warmly welcomed home every time I pull in.

Useful 0

Thanks for voting!

Report

Spring House Apartments Manager

01/04/2021

Verified Resident 781461 • vrp • 2020 - 2021

Updated Review

01/01/2021

I've already expressed many concerns to office and Terra at corporate. Please refer to all the issues addressed to Terra. More consideration given to staff than me the customer. I'm wondering what ever happened to customer service.

Useful 0

Thanks for voting!

Report

Spring House Apartments Manager

01/04/2021

Thank you for your feedback regarding your living experience and giving us the opportunity to improve our service based on your comments. I'm sorry that we were unable to meet your needs in a timely manner but I assure you that proper training is being conducted so that we can provide consistent service to all of our residents.

2 Previous Reviews· Last 11/13/2020

Verified Resident • vrp • 2020

12/31/2020

The staff were very nice and it was really easy to make the decision to move in here. The apartment was just what was described and even more. I love the layout and the den that can be converted to a guest bedroom if needed. I… See More

Useful 0

Thanks for voting!

Report

Spring House Apartments Manager

01/04/2021

Verified Resident • vrp • 2020

12/26/2020

Management team awesome. Great location. i personally need more closet space. Someone called the office stating a young female smoking a cigar on my balcony. I do have a daughter but she said she's never been in balcony. Ive not live here a month hope this… See More

Useful 0

Thanks for voting!

Report

Spring House Apartments Manager

12/28/2020

Thank you for your feedback. Our goal is to present a positive, dignified and businesslike image at all times through our appearance, behavior, and interactions with others. Please contact us at 859-271-1067 or [email protected] so we can address your specific concerns. We look forward to speaking to you soon!

Verified Resident 800912 • vrp • 2020

12/10/2020

very good experience at Spring House Apartments thus far. The staff is very professional and very responsive to any issues or problems and the apartment itself is generally very good. No significant issues or problems. See More

Useful 0

Thanks for voting!

Report

Spring House Apartments Manager

12/10/2020

Verified Resident 848840 • vrp • 2020

11/30/2020

We like it here. Wonderful location. Staff is friendly and diligent. Work orders get answered and solved in less than 24 hours. Internet access is kind of spotty due to wiring of the buildings but this place honestly can't be beat especially for the price.

Useful 0

Thanks for voting!

Report

Spring House Apartments Manager

12/01/2020

Thank you so much for this great 5-star review. We really appreciate you being a loyal resident and helping to share the word about us. We're here for you anytime.

Verified Resident 848627 • vrp • 2019 - 2020

11/30/2020

This apartment community has shown itself to be safe, clean, and very easy to work with. I have enjoyed my time here. My apartment was clean at showing, and is very comfortable for the price. I have found the staff in the office pleasant.

Useful 0

Thanks for voting!

Report

Spring House Apartments Manager

12/01/2020

Verified Resident 848340 • vrp • 2019 - 2020

11/30/2020

Its been a decent experience, people are nice, somewhat quiet and friendly. The Maintenance staff are good and friendly. I have come home to notes saying i need to replace something in the unit but was not given a notice that someone was going to enter… See More

Useful 0

Thanks for voting!

Report

Spring House Apartments Manager

11/30/2020

Verified Resident 543800 • vrp • 2017 - 2020

11/30/2020

This is a quiet and clean community in a great location. Easy access to nearby shopping at The Summit, restaurants, theaters, library and UK hospital/Medical offices. The Community Center has a convenient "Business Office" for residents to utilize as well as fitness equipment, swimming pool and… See More

Useful 0

Thanks for voting!

Report

Spring House Apartments Manager

11/30/2020

Verified Resident 418753 • vrp • 2003 - 2020

11/30/2020

everything is centrally located for my purposes. Always have a good relationship with management. efficient and easy to heat cool and maintain. I see no need to search anywhere. The first question is correct. I move here in two thousabd and three 2003. See More

Useful 0

Thanks for voting!

Report

Spring House Apartments Manager

11/30/2020

Verified Resident 848339 • vrp • 2019 - 2020

11/30/2020

Safe and quiet community living for a reasonable price. Large beautiful green space close by. Office staff are excellent and problems are very few, but are addressed quickly. Excellent value for the rent paid.

Useful 0

Thanks for voting!

Report

Spring House Apartments Manager

11/30/2020

Verified Resident 848039 • vrp • 2020

11/29/2020

My husband and I like living here because the staff are super friendly and the maintenance grew is friendly and polite. It is a very clean safe place to live. It is also a quiet neighborhood. It is also surrounded by houses. So it doesn't feel… See More

Useful 0

Thanks for voting!

Report

Spring House Apartments Manager

11/30/2020

Thank you so much for this great 5-star review. We really appreciate you being a loyal resident and helping to share the word about us. We're here for you anytime.

Verified Resident 509370 • vrp • 2011 - 2020

11/28/2020

Pleasant place to live; rent is increased yearly but you get nothing for the added rent and senior citizens rent should not be increased ; not too many things have to be repaired; i like that they allow dogs

Useful 0

Thanks for voting!

Report

Spring House Apartments Manager

11/30/2020

Thanks for bringing this concern to our attention. It is our goal to treat everyone respectfully and to have loyal residents. We strive for continual improvement and welcome your feedback. Please contact us at 859-271-1067 or [email protected], so we can address your specific needs. Thanks again!

Verified Resident 737046 • vrp • 2018 - 2020

11/28/2020

The apartment complex is in a good location and convenient to get to places. However, they are poorly insulated and you can hear everything that goes on in the apartment above you. They don't do a good job of maintaining the property and replacing broken lights… See More

Useful 0

Thanks for voting!

Report

Spring House Apartments Manager

11/30/2020

Thank you for your recent feedback. We value our residents and take pride in providing a great place to live. We are eager to address your specific needs in an effort to improve your experience. Please contact us at 859-271-1067 or [email protected] We look forward to speaking to you soon!

Verified Resident 847745 • vrp • 2019 - 2020

11/27/2020

Staff is friendly, professional, and prompt to residents' request and needs. Maintenance is skilled, knowledgeable, and courteous. Community is well-maintained seasonally. Great location & Quiet area!

Useful 0

Thanks for voting!

Report

Spring House Apartments Manager

11/30/2020

Verified Resident 847690 • vrp • 2020

11/27/2020

I moved to Lexington in 2015 and year I moved. Whether the place wasn't worth the money or the staff was hostile and careless. I've never felt like I found a home, just a place to squad. This is a place I feel I can truly… See More

Useful 0

Thanks for voting!

Report

Spring House Apartments Manager

11/30/2020

Thanks for leaving us such a wonderful review. We are glad that you and family love our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently, and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

•

Updated Review