Review History for anonymous

Steeplechase Apartments


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anonymous

Resident 2017 - 2018

7/25/2018

I'm a far sight away from loving this community. The windows are drafty. They have caused me a 25% increase in my energy bill, they are basically nonexistent. The hardwood has stains from dried paint and the carpet has stains from years of use that cannot be cleaned at this point. Everyone there has dogs and only a hand full of them clean up after them; so you are constantly passing feces on the sidewalk and in the grass. The gym is a joke, no free weights, the treadmill is broken and has been for the past year. Parking is a problem, seems like there isn't enough spaces for everyone. They also need to get their handling of mail packages straightened out. They went over 3 months refusing to accept deliveries at the main office. I spent hours and $$$ driving back and forth to the post office, not so much as an apology from management. They said it was the postal services doing. They used this time to install an unattended package system that requires the use of a credit card in order to access your mail. I think that might be illegal. Now I'm sure that there will be a followup message from management telling me to come by the office to work things out. Therein is another problem. Unless you get the main manager, no one can do anything. They'll just pawn you off, give you a cookie, and hope you go away like you're a 5-year-old. If you call in, they will lie, say they'll call you back and never do. The rent is way too high for what you get. Old carpet, dated features, mediocre amenities at best. Avoid!
    Manager

    8/23/2018

    Steeplechase Apartments
    We are so sorry that this has been your experience. We will soon be introducing a pet DNA system that will help ensure that pet owners do their part in cleaning up after their own pets, since the waste can be tracked back to them. The clubhouse was recently upgraded and we're now turning our attention to the fitness center. Although the equipment is in working order, we plan to introduce new wifi enabled equipment to enhance your work out experience and for the facility to be accessible 24-hours a day. The package system does require a credit card to register, but you're only charged if you fail to pick up your package after 3 days. If you would like to discuss any of the upcoming improvements or your apartment home in particular, please contact me directly at 888.295.1638 - Scott Beals, Director of Operations.

    Review 56 out of 141

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    Steeplechase Apartments

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