The Colony at the Oaks

385 Redding Road, Lexington, KY 40517
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The Colony at the Oaks

385 Redding Road

Lexington, KY 40517

 
 
 
 
 
 

ApartmentRatings Property Breakdown

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3.3National IndexSatisFacts
This property uses satisfacts surveys to get feedback from residents
(Range is 0 - 5)About SatisFacts
3.2
Pre-Renewal
Before residents renew their lease, we get their feedback.
3.8
Move-in
How residents felt about their move-in experience.
N/A
Unclosed Prospects
What prospective renters had to say about their visit.
3.3
Work Order
Our team's performance in responding to service requests.
46%RECOMMENDED
THIS PROPERTY
VS
80%CITY AVERAGE

Ratings & Reviews

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Verified Resident 675088 2019 Recommended
Reviewed 08/06/2019
The on-site office staff was professional. However, responses to emails and phones appear to be severely delayed or no response. I have only lived at the property for two weeks and it appears to be very quiet. I rarely see my neighbors but other people in… Read full review
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The Colony at the Oaks Manager

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Verified Resident 587103 2019 Recommended
Reviewed 11/28/2019
So far so good I just work and go in to my apartment but when I see other's they do speak I like this community I love living on this side of town I tried other but didn't like it at all it felt like I… See More
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Verified Resident 718887 2017 - 2019 Not Recommended
Reviewed 11/18/2019
This year is the worth . We been taken advantage of . Living in construction site without a laundry room for 4 months . They should lowered the rent for the inconvenient . Heat system is 40 years old and overusing electricity as it is not… See More
The Colony at the Oaks Manager11/25/2019

Dear Valued Resident, Thank you for providing your feedback and letting us know about this issue. We truly apologize for the inconvenience this has caused you. We try to make paying your rent as easy as possible which gives multiple ways to do so. To make sure you're not charged late fees in the future, please come, or call the office to go over the many options we have. Thank you, Justin Maddix

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Verified Resident 717111 2018 - 2019 Recommended
Reviewed 11/13/2019
Great maintenance team. Office staff are kind and helpful. Grounds are being updated now. Swimming pool is being totally redone. Building has been freshly painted and fenced. Ridiculous to be required to make this section 200 characters. See More
The Colony at the Oaks Manager11/25/2019

Dear Valued Resident, Thank you so much for taking the time to compliment our wonderful staff. We strive to focus on our resident's experience and happiness. Your review reaffirms our hard work. We are lucky to have such wonderful residents living at our beautiful Community! Sincerely, The Colony at the Oaks Management Team

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Verified Resident 710838 2019 Not Recommended
Reviewed 10/28/2019
Not great charge late fees bcse the closed the office b4 6pm........................................................
The Colony at the Oaks Manager10/30/2019

Dear Valued Resident, We appreciate you taking the time to give us feedback. We understand that office hours are not always convenient to our residents, so we have a wonderful online portal for our residents to pay their rent and put in work orders. We highly encourage you to set up your online portal as we are moving towards being a fully paperless community. If you have any questions or concerns feel free to reach out to us during office hours by stopping by our beautiful office, email or phone. Sincerely, The Colony at the Oaks

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Resident 2019 Not Recommended
Reviewed 10/07/2019
DO NOT RENT HERE until they are finished. The place has roaches the renovations are ongoing. You will not have peace. We have a newly renovated apartment it looks nice but you will see the cabinets are not new but merely repainted with new doors and… See More
The Colony at the Oaks Manager10/08/2019

Dear Valued Resident, Thank you for your feedback on our community. We are sorry to hear of your dissatisfaction with the community as our goal is to help everyone to enjoy their home with us. As the management team, we strive to work hard to resolve any outstanding issues as promptly and professionally as possible. Your satisfaction is very important to us and the entire team at The Colony. We have a wonderful pest control company that is available at your request, you just need to contact the office to be put on the list. If you have any maintenance issues please feel free to put in your work orders on the online portal and we will happily come do any needed repairs. We invite you to please contact us directly at The Colony at the Oaks so that we can hear more details regarding your concerns and discuss possible solutions. We look forward to the opportunity to make this right. Sincerely, The Colony at the Oaks Management Team

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Verified Resident 703568 2019 Not Recommended
Reviewed 10/06/2019
I've been very unhappy with this apartment due to leaking pipes, no lighting in breezeway or outside and marijuana smoking in the building infringing on my rights having to breathe it in my apartment. I've lived here less than a month so, needless to say, I'm… See More
The Colony at the Oaks Manager10/08/2019

Dear Valued Resident, Thank you for your feedback on our community. We are sorry to hear of your dissatisfaction with the community as our goal is to help everyone to enjoy their home with us. As the management team, we strive to work hard to resolve any outstanding issues as promptly and professionally as possible. Your satisfaction is very important to us and the entire team at The Colony. If you have any maintenance issues please feel free to put in your work orders on the online portal and we will happily come do any needed repairs. We invite you to please contact us directly at The Colony at the Oaks so that we can hear more details regarding your concerns and discuss possible solutions. We are also very excited about our beautiful renovations and upcoming cable/internet package. We look forward to the opportunity to make this right. Sincerely, The Colony at the Oaks Management Team

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Verified Resident 701654 2019 Not Recommended
Reviewed 10/01/2019
Do not rent here. The management is more concerned with renovating units and the appearance of the property rather than taking care of the residents that currently reside there. I signed a lease in August and have had something wrong with the apartment (ie broken toilet,… See More
The Colony at the Oaks Manager10/03/2019

Dear Valued Resident, Thank you for your feedback on our community. We are sorry to hear of your dissatisfaction with the community as our goal is to help everyone to enjoy their home with us. As the management team, we strive to work hard to resolve any outstanding issues as promptly and professionally as possible. Your satisfaction is very important to us and the entire team at The Colony. If you have any maintenance issues please feel free to put in your work orders on the online portal and we will happily come do any needed repairs. We invite you to please contact us directly at The Colony at the Oaks so that we can hear more details regarding your concerns and discuss possible solutions. We look forward to the opportunity to make this right. Sincerely, The Colony at the Oaks Management Team

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Verified Resident 697997 2007 - 2019 Not Recommended
Reviewed 09/22/2019
It was good until the current property management group took over in February 2019. Everything has been about renovation ever since. This is due to the management group wanting to increase rent well over 50 percent more than what I am currently paying. Will not be… See More
The Colony at the Oaks Manager09/26/2019

Dear Resident, We would like to take a moment to thank you for taking the time to reach out and express your sentiments about the community. You are correct, the community went under new ownership and we as the management group are carrying out the improvements as we have been assigned. The renovation of the community includes a resort style pool, gas grill and lunging areas, a large fitness center addition with a sauna and yoga room, a fenced dog area and more! The best part is that you as a resident in an older style apartment can currently get a great deal on a fully renovated apartment home here for MUCH less than 50% more than what you are currently paying. Please stop by so we can show you the model home and all the fabulous improvements inside the apartment homes. If you do not care for a tour or more information about The Colony at The Oaks then feel free to just swing by and get a warm cup of coffee....or join us at our resident event this week! Sincerely, The Colony at The Oaks Hannah Smith Hall, CAM®

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Reberline_L • Resident 2019 Not Recommended
Reviewed 09/04/2019
Not happy at all with them, they will charge you fees on top of fees because they can. They never truly fix anything in your apartment and the office people are the worst. Please don't rent here, plus they have roaches
The Colony at the Oaks Manager09/10/2019

Dear Reberline, Thank you so much for taking the time to let us know about the concerns you have! We have recently started a very large renovation project and have a wonderful new management group. You have access now to easily put in service requests via our online resident portal. The app notifies you as soon as a service request is marked complete so if there is any confusion about completion you can let us know with the touch of a button. Additionally, not only does our pest control service bi-monthly all apartments homes AND you can call for additional services whenever you need them. As long as the pests in your apartment are not due to housekeeping issues you do not get charged. The rent does not include utilities here so you would have fees for those as well as late fees if applicable, and all of these are explained in your rental agreement. We do want you to feel welcome and be as happy as possible so please feel free to stop by the newly remodeled community room and office center to chat with us and have a warm cup of coffee! Thank you kindly, The Colony at The Oaks Hannah Smith Hall, CAM®

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Verified Resident 675088 2019 Recommended
Reviewed 08/06/2019
The on-site office staff was professional. However, responses to emails and phones appear to be severely delayed or no response. I have only lived at the property for two weeks and it appears to be very quiet. I rarely see my neighbors but other people in… See More
The Colony at the Oaks Manager08/06/2019

Dear Valued Resident, Thank you so much for taking the time to complete this review. We appreciate that you shared your thoughts and experience with us. As a team we strive to create the best experiences possible for our residents. Please let us know if you need anything in the future. Sincerely, The Colony at the Oaks Management Team

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Verified Resident 665692 2019 Recommended
Reviewed 07/16/2019
Me and my family were are happy to be part of the community of the oak's apartments and we are so thankful for staff at the office we will recommend any of my friends and family to join the community thank you one's again See More
The Colony at the Oaks Manager07/24/2019

Dear Valued Resident, Thank you so much for taking the time to complete this review. We appreciate that you shared your thoughts and experience with us. As a team we strive to create the best experiences possible for our residents. Please let us know if you need anything in the future. Sincerely, The Colony at the Oaks Management Team

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Verified Resident 664384 2018 - 2019 Recommended
Reviewed 07/13/2019
I have been very satisfied with this complex based on the rent, the size of the apartment and the fast service from maintenance when I needed them. Also they have regularly scheduled pest control to prevent any but issues.
The Colony at the Oaks Manager07/24/2019

Dear Valued Resident, Thank you for the taking the time to write us wonderful review. We appreciate that you shared your thoughts and experience with us. As a team we strive to create the best experiences possible for our resident's. Please let us know if you need anything in the future. Sincerely, The Colony at the Oaks Management Team

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Resident 2018 - 2019 Not Recommended
Reviewed 06/26/2019
This place just got new owners and it's terrible. Yes my rent isn't bad but that because I've been here and in a lease. The charge for a on bedroom is $700 plus now well ok whatever not real bad but what they dont tell you… See More
The Colony at the Oaks Manager07/24/2019

Dear Valued Resident, Thank you for taking the time to share your experience and concerns with us. It is our goal at The Colony at Oaks to provide each resident with an enjoyable living experience. You are correct we have new owners and we are currently undergoing a multi million dollar renovation. This includes a resort style pool, a large addition of a state of the art fitness center and many other fabulous amenities. We are adding washer and dryer connections in all of the apartment homes. We have every desire to address your concerns and provide the best solution available. We would welcome you to contact our leasing office so we can discuss your concerns. If you prefer to be contacted directly, please email us at [email protected] We appreciate your feedback as it will assist us in the future. We look forward to hearing from you. Have a great day! Sincerely, The Colony at the Oaks

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Verified Resident 657040 2018 - 2019 Not Recommended
Reviewed 06/25/2019
The office staff never answer the phone when there is an issue. When reporting an issue via online the maintenance staff did not look for the cause of the issue. When reporting a problem via phone, it took over a week for someone to come and… See More
The Colony at the Oaks Manager07/24/2019

Dear Valued Resident, We are sorry to hear of your dissatisfaction. We are a very small office with large renovations of both the units and the property and when touring prospective residents and helping current residents in the office sometimes it is difficult for us to catch every call. We are fortunate to have the leasing center answer our missed calls and they can assist to enter work orders as needed. Please feel free to reach out to us directly through at [email protected] if your unable to catch us by phone. Sincerely, The Colony at the Oaks Management Team

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Verified Resident 654231 2017 - 2019 Recommended
Reviewed 06/18/2019
Very good for living and nice location. Pet friendly. Good community. Market are near by. Easy access to transportation service. Nice park outside where we can take our kids to play. The overall rating is very good.
The Colony at the Oaks Manager07/24/2019

Dear Valued Resident, Thank you so much for taking the time to complete this review. We appreciate that you shared your thoughts and experience with us. As a team we strive to create the best experiences possible for our residents. Please let us know if you need anything in the future. . Sincerely, The Colony at the Oaks Management Team

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Verified Resident 650368 2012 - 2019 Not Recommended
Reviewed 06/09/2019
Lighthouse Square was a rarity in Lexington: affordable housing for people who don't need government housing but can't afford or don't want so-called "luxury living." Now that new management has taken over, it's transforming into the kind of faux-upscale property you see all over the south… See More
The Colony at the Oaks Manager07/24/2019

Dear Valued Resident, Thank you so much for taking the time to write a review. We are very excited that the property will be getting some beautiful luxury amenities and unit upgrades over the next couple years. We understand your concerns and hope that you can take a few minutes and stop by the office so we can show you the property plans and model unit and you will see what wonderful changes are in store. As a team we strive to create the best experiences possible for our residents. Sincerely, The Colony at the Oaks Management

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Resident 2017 - 2019 Not Recommended
Reviewed 05/30/2019
I have been renting since 2017 and have been under two different managements. The previous ones were very caring and took the time to hear issues I would have with my unit. They were very quick and efficient in dealing with the issues and or remedying… See More
The Colony at the Oaks Manager07/24/2019

Dear Valued Resident, Thank you for your feedback regarding opportunities for improvement at The Colony at the Oaks. We are sorry to hear dissatisfaction with the community, as our goal is to help everyone to enjoy their home with us. As the management team, we strive to work hard to resolve any outstanding issues as promptly and professionally as possible. You satisfaction is very important to us. If you could please call or email us at your earliest convenience, we will get maintenance over as soon as possible to address any service request that you may have. We invite you to please contact us directly at [email protected] so that we can hear more details regarding your concerns and discuss possible solutions. We look forward to the opportunity to make this right. We look forward to hearing from you soon. Have a great day. Sincerely, The Colony at the Oaks Management Team

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Resident 2017 - 2019 Not Recommended
Reviewed 05/28/2019
I have been renting here since August 2017. I will provide two reviews: one based on my experience when this location was Lighthouse Square and was locally owned, and one under the new owners who are based out of Utah. Prior to the new ownership, I… See More
The Colony at the Oaks Manager07/24/2019

Dear Valued Resident, Thank you for your feedback regarding opportunities for improvement at The Colony at the Oaks. We are sorry to hear dissatisfaction with the community, as our goal is to help everyone to enjoy their home with us. As the management team, we strive to work hard to resolve any outstanding issues as promptly and professionally as possible. You satisfaction is very important to us. If you could please call or email us at your earliest convenience, we will get maintenance over as soon as possible to address any service request that you may have. We invite you to please contact us directly at [email protected] so that we can hear more details regarding your concerns and discuss possible solutions. We look forward to the opportunity to make this right. We look forward to hearing from you soon. Have a great day. Sincerely, The Colony at the Oaks Management Team

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Verified Resident 643338 2018 - 2019 Recommended
Reviewed 05/21/2019
Improvements seem to be helping the general aesthetics but the management isn't as good as it once was. Even still they're better than most other apartments and I'll be sad to leave someday. Overall it's good
The Colony at the Oaks Manager07/24/2019

Dear Valued Resident, Thank you so much for taking the time to complete this review. We appreciate that you shared your thoughts and experience with us. As a team we strive to create the best experiences possible for our residents. Please let us know if you need anything in the future. Sincerely, The Colony at the Oaks Management Team

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Verified Resident 635688 2017 - 2019 Recommended
Reviewed 05/05/2019
I like the overall experience here, the staff here doing fabulous work keeping the unit healthy and sustainable environment. Online portal will make life that much easier, you can contact the staff for emergencies or anything you want, they are so responsible and get back to… See More
The Colony at the Oaks Manager07/24/2019

Dear Valued Resident, Thank you for taking the time to share your experience with us. Each member of our team strives to make our resident's experience memorable and positive. We are so pleased to hear of your satisfaction with our community and we look forward to creating a long and enjoyable relationship with you. Sincerely, The Colony at the Oaks Management Team

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Verified Resident 633547 2017 - 2019 Recommended
Reviewed 04/30/2019
The community is a peaceful location people are nice to each other and also transport is not difficult for us. We are closer to the market and mall. We have school and park where everyone has access to go.
The Colony at the Oaks Manager07/24/2019

Dear Valued Resident, As the management team for The Colony at the Oaks we strive to provide an enjoyable lifestyle experience that each of our residents can truly appreciate. Your feedback will continue to assist us in improving our community. If there is anything our team can do to further improve your residency at The Colony at the Oaks please let us know! Thank you again and we hope you have a fantastic day. Sincerely, The Colony Management Team

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Verified Resident 624436 2013 - 2019 Recommended
Reviewed 04/07/2019
The apartment property address is in a nice location. It is close to shopping centers, restaurants, parks, schools, and churches. The area is scenic with trees, flowers, walking areas, and a nearby park.
The Colony at the Oaks Manager07/24/2019

Dear Valued Resident, Thank you so much for taking the time to complete this review. We appreciate that you shared your thoughts and experience with us. As a team we strive to create the best experiences possible for our residents. Please let us know if you need anything in the future. Sincerely, The Colony at the Oaks Management Team

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Verified Resident 622725 2016 - 2019 Recommended
Reviewed 04/02/2019
Perfect serene atmosphere, nice neighbourhood. Best of all no pets allowed. Prompt and Good maintainence staff Look forward for the new look of the apartments Have been living here since past two year. See More
The Colony at the Oaks Manager07/24/2019

Dear Valued Resident, Thank you so much for taking the time to complete this review. We appreciate that you shared your thoughts and experience with us. Thank you for your patience with our renovations, we are very excited for the end result! As a team we strive to create the best experiences possible for our residents. Please let us know if you need anything in the future. Sincerely, The Colony at the Oaks Management Team

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Leea_J • Resident 2019 Not Recommended
Reviewed 03/15/2019
We where bought under new management that QUICKLY let it be known they don't care about the tenants! My apartment bathroom sink is always stopping up this is the 4th time I've had to call and have them come unclog the drain this year! I called… See More
(Resident Photo) Image of The Colony at the Oaks in Lexington, KY
The Colony at the Oaks Manager07/24/2019

Dear Leea, We are very sorry to hear that you are disappointed in the previous service you have received from The Colony at the Oaks, we assure you that was never our intention. We strive to maintain a comfortable and enjoyable community that all our residents can appreciate. We would like the chance to help rectify any issues or concerns you may be having. Please contact us directly at [email protected] net or call 859-272-9122 so that we can set a time to speak about your concerns. We look forward to hearing from you. Have a great day. Sincerely, The Colony at the Oaks Management Team

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Resident 2015 - 2016 Recommended
Reviewed 04/17/2016
I have been living here for 9 months, and I strongly recommend these apartments to anyone looking for an affordable and well kept place to live in the Lexington, specifically Tates Creek, area. The office staff is friendly and helpful; maintenance responds quickly to requests; and… See More
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Features & Amenities

Laundry

  • Laundry On-Site
  • Washer/Dryer Connections

Pets

  • Cats Allowed
  • Dogs Allowed
    Restrictions: Breed restrictions apply.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

  • Price

    $595

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    1 Bedroom

1 Bedrooms, 2 Bathrooms

  • Price

    $714

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    1 Bedroom

2 Bedrooms, 1 Bathroom

  • Price

    $694

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

2 Bedrooms, 1.5 Bathrooms

  • Price

    $744

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

Disclaimer: Special, prices and availabilities subject to change.

Leasing

Management Company: Internet Brands

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The Colony at the Oaks is an apartment in Lexington in zip code 40517. This community has a 1 - 2 bedroom, 1 - 2 bathroom, and is for rent for $595 - $744. Nearby cities include Nicholasville, Versailles, Wilmore, Georgetown, and Winchester. 40515, 40502, 40506, 40503, and 40509 are nearby zip codes.

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The Colony at the Oaks

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    • (Resident photo uploaded on 03/15/2019) Image of The Colony at the Oaks in Lexington, KY
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