Overall good experience. No problems here until my second transfer experience. They really beat around the bush getting me into my new place, even though I always pay my rent on time. They blamed it on a shortness of staff, but that's hardly my fault. No thorough inspections of the apartment I was shoved into, lots needs to be fixed that I will be contacting them about.
Manager
1/9/2017
The Creeks on Tates Creek
Dear Valued Resident,
Thank you for your feedback regarding opportunities for improvement at the Creeks on Tates Creek. We are sorry to hear of your dissatisfaction with your transfer experience, as our goal is to help everyone to enjoy their home with us. As the management team, we strive to work hard to resolve any outstanding issues as promptly and professionally as possible. Your satisfaction is very important to us and the entire team at Tates Creek. If you could please call or email us at your earliest convenience, we will get Maintenance over to your apartment to address any service request that you may have. We invite you to please contact us directly at tatescreekmgr@realsource.net so that we can hear more details regarding your concerns and discuss possible solutions. We look forward to the opportunity to make this right.
We hope to hear from you soon. Have a great day.
Sincerely,
The Creeks on Tates Creek Management Team