What are noise levels like at The Enclave Hartland?

The community is rated 3/5 stars, which is considered having moderate noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Enclave Hartland?

The community is rated 4/5 stars, signifying much satisfaction on average.

How safe is The Enclave Hartland?

The community is rated 2/5 stars, which is considered being slightly safe on average.

How satisfied are residents with the neighborhood

The community is rated 3/5 stars, signifying moderate satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 2/5 stars, which is considered being slightly effective on average.

What is the pet policy at The Enclave Hartland?

Cats Allowed Comments: $200 non-refundable Pet Fee and $25 a month in Pet Rent Dogs Allowed Restrictions: Breed restrictions apply. Comments: $200 non-refundable Pet Fee and $25 a month in Pet Rent

What types of floor plans are available?

Studio, 2 Baths and 1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths

Ratings & Prices for The Enclave Hartland, Lexington, KY

Renter Ratings

Noise	N/A
Grounds	4
Safety	2
Office Staff	1
Maintenance	2
Neighborhood	3
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	1

Manager's Review Engagement

Percentage of reviews responded to	0%

Manager's Review Reply Time

Average time to respond to reviews	N/A

Ratings & Reviews (165 Reviews)

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lottsaflowers 620319 • vrp • 2020

05/23/2020

On day 1 of move in, two of the 3 windows couldn't be opened and all the blinds were broken. Both window screens were either missing or damaged beyond repair. Dual-pane window in bedroom has been compromised with moisture between the panes and needs to be… See More

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anonymous • vrp • 2017 - 2018

11/30/2018

When I moved in the outlets were crooked and uncovered, the fireplace didn't work, the gate never worked, I had a drawer in the kitchen that wasn't assembled until 3 months after my move in date along with several cabinets who's shelves were never installed, the… See More

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Resident • 2016 - 2018

06/12/2018

This community has been great to me. Love the dog parks and the new grill in the pool area is great for summer nights! My apartment is really awesome too. We have one of the Designer units, and I love the backsplash and WiFi thermostat.

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Resident • 2013 - 2018

06/10/2018

I lived at Enclave at Hartland for 5.5 years and moved out recently. They have changed property companies numerous times which is a red flag. The maintenance is a joke here. They fix everything quickly and do a poor job. Constant issues of flooding, water leaks.… See More

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Verified Resident 457270 • vrp • 2017 - 2018

02/25/2018

Nice property, even the smallest unit is super spacious. It's great to have two dog park locations! My only bone to pick is that pet owners rarely pick up pet waste and leave their dogs unleashed. That could be improved.

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Verified Resident 440728 • vrp • 2017 - 2018

01/14/2018

So far a good place to live and the staff are always there to help with any problem you have no matter the time or day. Outside is very safe and usually parking is very close to your apartment. maintenance staff are always eager to help… See More

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Verified Resident 420907 • vrp • 2016 - 2018

01/03/2018

My family and I love living at the Enclave Hartland. The Leasing Office staff is always friendly and professional. They always have snacks and drinks on hand for when residents come to visit them. They also have a steady supply of dog treats for our chihuahua… See More

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Verified Resident 387563 • vrp • 2017 - 2018

01/02/2018

DO NOT move here. We were very mislead during our tour, thinking the apartment community was nice. The gate never works. It stays open. The maintenance man left a key on our kitchen counter and the door unlocked after "fixing" our maintenance request. We've had to… See More

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Verified Resident 436189 • vrp • 2017

12/31/2017

commercial vehicles in the parking lot are annoying, and someone in my building doesn't clean up after there pet and lets their dog ---- everyone which is very frustrating, office staff seems very friendly but seem to be slow to actually fix the problems that occur… See More

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Verified Resident 411806 • vrp • 2016 - 2017

12/20/2017

Overall experience has been good. A few minor repairs that were promised to be fixed when I moved in have yet to be completed 2 years in now with multiple calls to have them fixed. However, some things have been quick to have repaired. Neighbors have… See More

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The Enclave Hartland Manager

11/09/2017

Thank you for your response! We are glad to hear overall your experience has been good. Please feel free to reach out to the office if there is any outstanding issues. We try to keep everything at a 48 hour turn around for work orders, but emergencies on-site and off-site do occur.

Verified Resident 431694 • vrp • 2017

12/15/2017

Outside is beautiful! Great job on cosmetic renovations. However, you can certainly tell there are lots of structural issues with my building. Overall a nice place, but maintanence issues can be frustrating.

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Verified Resident 429723 • vrp • 2017

12/10/2017

I recently had several issues with my fireplace and hot water heater. When I moved into the apartment the fireplace was not functioning, so I called and someone came to fix it, it finally was able to turn on, however, it would not stay on for… See More

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Verified Resident 421245 • vrp • 2017

11/18/2017

Very friendly office staff. I? get packages regularly and they are always so helpful. Clean apartments. It's very quiet, I never have an issue with hearing neighbors around me. Love the valet trash service

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Verified Resident 420017 • vrp • 2017

11/15/2017

Everything has been great for the most part. Walls are well insulated. Can't hear the neighbors at all. Very pet friendly and the staff is very friendly and professional. My only complaint is the maintenance. Had water in the walls and I feel that the "fix"… See More

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Verified Resident 417275 • vrp • 2017

11/09/2017

The gate is open more than half the time so anyone can get in. The fitness center has two treadmills, three weight machines, and three dumbells (all over 35 lbs.) People leave their trash out all the time yet I'm the one who gets a note… See More

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The Enclave Hartland Manager

11/09/2017

Thank you for your review! We appreciate all feedback. We would like to invite you to come into the office to chat. So we can help resolve any of your issues that you have. I would also invite you to check out the gym again. We did add equipment back in May. It has been added to and the dumbbell collection restored. As for trash, we do try to be fair with the trash issues, but if you see any of your neighbors not adhering to the rules. Please, let us know. We are only a few in the office and maintenance. So we cannot see every violation, but we encourage our residents to be our eyes and ears with anonymity. We are in the process of the getting the gates fixed asap. This is the first time in quite a while, that gates have been open for more than an hour or two. We encourage you to come to the office to discuss these or any other issues you may have.

Verified Resident 256423 • vrp • 2015 - 2017

11/01/2017

I have lived here a little over 2 years. Everything has been wonderful and great! The changes they have made to the pool area and the social events within the complex has been fun! My only issue has been the rent increase when resigning leases. We… See More

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Verified Resident 408832 • vrp • 2017

10/20/2017

New to the apartments overall not bad. The apartment was not fully cleaned when I first moved in but the office staff did not seem to have a problem getting right on the issue. Community is quite gated and people seem friendly so far.

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The Enclave Hartland Manager

11/09/2017

I am glad your overall experience has been good, and thank you for the feedback. Please let us know if there is anything else we can do for you!

Verified Resident 267266 • vrp • 2015 - 2017

09/10/2017

Been pleased like location and my apt it's spacious and convenient for work very happy with the location and size. Just worried if reMy increase happens how much will it be. I like this place and the size and the location

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Verified Resident 391026 • vrp • 2015 - 2017

09/02/2017

Overall I like the apartment. The grounds are kept up. The hallways need pressure washed. The laundry room needs cleaned. The neighbors are quiet. I don't use the pool. I use the gym. The area is nice.

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The Enclave Hartland Manager

11/09/2017

Thank you for your feedback! We like to hear what the residents think, and we did hear you. I am not sure if your building has been pressure washed yet. However we will being finishing the pressuring washing project on all of the buildings this month. Let us know if there is anything else that we can do for you!

Verified Resident 390953 • vrp • 2017

09/01/2017

000000 i have less than 200 charters worth of stuff to say.

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The Enclave Hartland Manager

11/09/2017

Thank you for your rating feedback. We appreciate all feedback that is given!

Verified Resident 388446 • vrp • 2017

08/25/2017

Apartment trashed and not ready at move in day. Cabinet doors off cabinets in kitchen and bathrooms. No mirrors in bathrooms. Not clean. Not move in ready for day and time guaranteed many weeks before. "Luckily" had another apartment available, but different layout and has a… See More

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Verified Resident 315395 • vrp • 2016 - 2017

08/18/2017

there is no better community in Lexington. I never hear neighbors, the complex is clean/quiet, and the apartments themselves look so modern and good. I am so glad to call this community home. It is beautiful and the staff is friendly. Whenever I have any sort… See More

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The Enclave Hartland Manager

05/01/2017

Thank you neighbor for your kind words. Our upgrades and floor plans are very unique and beautiful, and we love to hear that residents agree so as well. Thank you again! Megan Franken, Business Manager.

Verified Resident 384230 • vrp • 2017

08/16/2017

I fell in love with this community when I first started looking for an apartment and still love it. It's beautiful, and every part of the staff is like your friend here. I can't wait to renew my lease!

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Verified Resident 253358 • vrp • 2015 - 2017

07/12/2017

The apartment was very clean with updated appliances and nice flooring throughout. The taller ceilings helped me adjust to a smaller living space. Staff was extremely friendly, helpful, and accommodating. Maintenance issues were few and far between, but the staff was quick to respond and polite.… See More

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Verified Resident 360556 • vrp • 2017

06/22/2017

So far so good, move in went well. The staff has been very professional. They answered all my questions quickly. The apartment looks great. I haven't had any issues so far. Very impressed with the cleaness when I moved in.

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•

Updated Review

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The Enclave Hartland

Floor Plans

epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#175594; } .epiq-report-c { fill:#1976d2; } .epiq-report-d { fill:#8bc34a; } N/A

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Manager's Review EngagementF

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