Review History for anonymous

The Racquet Club Apartments


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anonymous

Resident 2020

9/14/2020

We lived here for three months and 5 days. The outside area always smell like poop, I felt like we were the only ones that picked up their dogs poop. Lots of duck poop. The walkway to our apartment was filthy. The living room floor had some water damage and two little dings that they said we did. One bathtub/shower was unusable. We didn't know that until after we moved in. The countertop in the bathroom was pulled from the wall about two inches. We had ants and was charged for pest care that never happened. The other bedroom carpet smelled so bad we had to keep the window open. We moved out and they charged us for the two little dings in the floor that we did not do. We refused to pay for that so They turned us over to collections and said they fixed the floor. We went back to the apartment and spoke to the new renter and they did not fix the floor. This is a scam they are running. They also charged us for utilities for the entire month we weren't there. So be aware, when you leave you will end up paying xtra for something.
    Manager

    9/15/2020

    The Racquet Club Apartments
    Hello, Thank you for taking the time to share your thoughts with us. We're sorry to hear that your time while staying at The Racquet Club was less than an exceptional experience. Maintenance issues and pest issues are frustrating and we get that, which is why we offer our maintenance team to look into any issues that you may have experienced. As well as pest control, our pest control company comes out on a weekly basis for general treatments and spraying, if you were experiencing something in your apartment home it would need to have been reported to the office to be added to that list for our pest company. If you have any additional questions or concerns feel free to contact the office directly at (859) 271-2582 or theracquetclub@pinnacleliving.com. Thank you, The Racquet Club Team

    Review 17 out of 143

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    The Racquet Club Apartments

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