Review History for Verified Resident 761864

MAA Village


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Resident 761864

Verified Resident 2018 - 2020

1/21/2020

The apartments are extremely poorly designed. The layout of my apartment does not allow me to properly set up a full living room. Additionally, prior to moving into the Village, the apartment assigned to me was not the apartment shown to me during my tour of the Village. With that said, maintenance is top-notch and the team responds very quickly, fixing whatever problem I have. Overall, the office personnel are very friendly and helpful. However, the operation hours are not conducive for people who have full time jobs. When I have an issue needed to be addressed by the office, I must either stop by during my lunch or as soon as I get home, usually after the office has closed. Also, when I do stop by the office during lunch, I have experienced roughly a 60% ratio (if not more) of the office employees being out of the office due to an apartment showing and the office is locked with nobody in the office to address my problems. I truly believe that one should be rewarded for signing a new lease for a second year. Yet, the Village punishes loyal lessees by raising their monthly rental rates. The policy of apartment building residents splitting the water bill is absolutely ridiculous and definitely akin to socialism (USA is still a democracy) because families obviously use much more water than a single person with no roommates. The Village sets lessees up for additional replacement costs. For example, when I moved into the apartment, the blinds were so old and feeble that when I opened the window, the wind caused them to crack and break. Therefore, I now must pay for new blinds when I move out per the unconscionable, adhesion lease agreement. That simply is not how business is done and could (should) potentially be considered unfair business practices pursuant to the Kentucky Consumer Protection Act. See KRS 367.170. Pursuant to KRS 367.220, any person, who suffers any ascertainable loss of money or property as a result of any acts or practices declared unlawful, may bring an action under the Rules of Civil Procedure in the Circuit Court to recover actual damages. According to KRS 367.190, an Attorney General is entitled to obtain a restraining order, temporary or permanent injunction to prohibit the use of any unlawful acts or practices prohibited by this Act. As enumerated in KRS 367.220, any person who brings suits for recovering damages are entitled to seek punitive damages; recover attorney fees; and permanent injunction. As well, broad or sweeping language in a lease that purports to place all the responsibility for the condition of the property on the tenant, or anything that would take away a tenant's right to dispute liability may not be enforceable, even if the tenant agreed. The tenant cannot be charged for costs the landlord did not incur, damage the tenant did not cause, or normal wear and tear of the property. Deductions must be taken on a case-by-case basis Section 8.1 of the lease, in pertinent part, states as follows: Damages beyond normal wear and tear include, but are not limited to: broken or missing door locks; stained or burned carpeting; badly scratched floors; burns and cuts in countertops: stains on another resident's ceilings from Your overflowed tub or sink; unapproved holes; painting on walls performed by anyone other than Landlord or its vendor which requires more than one (1) coat of paint to return to move-in condition; bent or broken blinds; odor or stains throughout the Apartment due to an animal, smoke, or other source; and any fixtures missing from the Apartment. Withholding Your Security Deposits shall not prevent Landlord from claiming damages in excess of the Security Deposits. Although the blinds were most certainly outdated and feeble from being exposed to the sun for who know how many years, per the lease, if a blind is bent or broken, the lessee is responsible for payment of same. What a joke!
    Manager

    1/22/2020

    MAA Village
    We would like to have a better understanding about your experience. Please reach out to us at ResidentCare@maac.com at your earliest convenience and we will do our best to resolve this with you. Please allow us 48 business hours to respond as well.

    Review 92 out of 397

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