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Charlestown of Douglass Hills

407 Charlestown Court, Louisville, KY 40243
407 Charlestown Court, Louisville, KY 40243

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Charlestown of Douglass Hills

 
 
 
 
 
 

epIQ Report Card

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Community epIQ Grade N/A

Ratings & Reviews (36 Reviews)

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Resident 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/31/2020
I am living here during this corona virus and I'm dealing with rats in my house I have to barricade me and my two cats in bedroom the property manager and office staff are horrible they sent pest control to set traps that draw the rats… See More
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Former Resident 2019
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Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/03/2019
Loved living at Charlestown of Douglas hills, for the past four years. If not because of new work opportunities I would have continued. The complex is on beautiful well kept grounds, and has several great amenities from pool, laundry facilities, playground, and Douglas hills park with… See More
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Former Resident 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/01/2019
Moved in February 2018. We struggled with cockroaches almost immediately. We always have mouse droppings under the sink. They get in due to brickwork badly needing to be done outside. In July 2018 our air conditioning broke and they kept putting Band-Aids on it and my… See More
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Resident 2017 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/31/2018
If I could give this place zero stars I would. Management is close to non existent. Maintenance repairs never get finished. We've had close to zero water pressure since they installed their "water saving" decide into EVERY apartment. Ants come up from the carpet. Yes, from… See More
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Resident 2016 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/11/2017
All of the reviews are accurate. We have lived her for almost one year, and have been regretting it since day one that we moved in. Some pluses: The neighborhood is beautiful, and its a safe one. The neighborhood is in a great school district. That's… See More
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KendraBN • Resident 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/30/2017
We have been here for five weeks. We have roaches. They came and sprayed, but only around the stove and water heater. There is always feces along the kit checken sink, and counter lip. We have had the dishwasher worked on four times, and it still… See More
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Prospective Resident Visited 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/21/2016
INFESTED WITH ROACHES PLEASE DO NOT MOVE HERE ESPECIALLY IF YOU HAVE CHILDREN. They moved me in an aparment knowing it was infested and the manager begged me to stay while she tried to sort it out, there were roaches climing on my walls during the… See More
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Resident 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/20/2015
You get what you pay for I guess. Best price in Middletown but so many issues! My husband and I have lived here for 8 months. We were in a 1 bedroom at first and we caught 6 mice! They didn't do anything but put in… See More
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rentingapts123 • Resident 2013 - 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/12/2015
Pros: Douglass Hill park is within easy walking distance. The park and Douglass Hills neighborhood are nice and quiet. In general, the layout of the townhouses is decent. Cons: 1) Management 2) Management 3) Management 4) Noise Management couldn't care less about the tennants. They will… See More
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helper45 • Resident 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/11/2015
Do Not Move Here... I have lived here for several years now. They repaint right over the previous owner's hair and dirt. The bathtub and tub surround was gross from the start. My electric bill is horrendous because the central air does not work well. I… See More
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Resident 2014 - 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/25/2015
We had repairs requested from the day we moved in and they were never fixed the entire time we lived there. However, the maintenance worker noted that he had fixed all the repairs, but he clearly lied on the report. Everything in the entire apartment had… See More
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Resident 2013 - 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/30/2015
I have lived here for almost two years now and could not be happier. I find the administrative staff in the office to be very cordial and accommodating. I believe the people that are unhappy with the administrative staff may start out being rude themselves. Everyone… See More
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Resident 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/02/2015
By far, Charlestown of Douglass Hills is THE WORST landlord business I have ever dealt with in my life. To anyone reading this who may be considering renting from this place, DON'T DO IT!!! You will live out the remainder of your lease regretting the decision.… See More
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Mtc1571 • Resident 2013 - 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/02/2015
Simply Horrible!!!! RUN do not rent here!!! My family and I lived there a year counting days until our lease was up! We requested things be repaired from the day we moved in and on move out day they were still not repaired!!! Management is rude… See More
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Resident 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/14/2014
Go over lease agreement ; utility addendum and gas. Management unprofessional and talk about each other to tenants. They wear shorts, tshirts, sweats, and flip flops and they are management. They never return calls. When you go through your apartment tour check off all the problems.… See More
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Resident 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/14/2014
What a nightmare so I went the office and met who I thought was a nice person male black he was telling me this is the best place to live so I trusted him from moving out of town with my fiancÃ?© and 2 yr old… See More
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Resident 2012 - 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/29/2014
So, I lived in this community when I was younger, back in the 90's and early 2000's. Back then, it was amazing. The owners really kept everything up and it was super nice. I moved out of state and then came back here for college. I… See More
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Resident 2013 - 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/06/2014
The management staff was horrible. The worst my family has ever been treated. We have a small child and he was brought into a townhouse that need a lot of work. When we requested things to be done, it took at least 30-454weeks and multiple reminders… See More
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kennedy1313 • Resident 2013 - 2014
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/18/2014
This place is HORRIBLE. OFFICE STAFF IS HORRIBLE. MAINTENANCE obviously needs more than 3 workers to repair the old buildings. When request are put in for repairs they do not get fixed in a timely matter. If you keep on the staff they may fix a… See More
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Resident 2012 - 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/01/2013
I have never been so unsatisfied with an apartment community. We had a 1-year lease and couldn't have been more grateful to get out. Our biggest complaint was our neighbors, who would play loud bass guitar at 11 pm on a weeknight; the staff did nothing… See More
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Resident 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
11/21/2013
We have only been here 4 wks. but we have found the staff and maintenance department to be very accommodating. We had a few maintenance issues that we discovered upon moving in, and the maintenance staff came and fixed them, and made sure we were satisfied… See More
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Resident 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/31/2013
Bottom line...just DON'T rent here. This place is a glorified dump . They don't keep up with the property and its way too much money for what you get. I've had soooo many problems with everything in my apartment from mold to leaks to things not… See More
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kirkland1027 • Resident 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/01/2013
Over the years I have had the privilege of living in several different communities across the United States. Of call the communities I have lived in, this community has been the best. While I have only been here a short time I have had the opportunity… See More
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jsweeney457 • Resident 2011 - 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/15/2013
I have happily lived at this property for over two years. Just recently, however, they have changed property managers and not for the better. After changing their resident portal and submitting my rent payment I was told that the payment was never received. But, I wasn't… See More
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Resident 2009 - 2013
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/01/2013
Do not move here. The air conditioning does not work, the ductwork is in the floor and positioning beds is difficult. In order to cool the upstairs you have to close all your vents downstairs. Maintenance is very slow to fix the air conditioners. Maintenance is… See More
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 Updated Review
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Manager

 
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Features & Amenities

Laundry

  • Laundry Connections in Unit
  • Laundry On-Site
  • Laundry in Units

Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.

Pets

  • Dogs Allowed
    Deposit: Required
    Rent: Required
    Restrictions: Breed restrictions apply.
  • Cats Allowed
    Deposit: Required
    Rent: Required

Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

Floor Plans & Pricing

Studio, 1 Bathroom

  • Price
    Price

    $1,348

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    Studio

1 Bedrooms, 1 Bathroom

  • Price
    Price

    $879

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    1 Bedroom

2 Bedrooms, 1 Bathroom

  • Price
    Price

    $1,191

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

2 Bedrooms, 1.5 Bathrooms

  • Price
    Price

    $1,186

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

2 Bedrooms, 2 Bathrooms

  • Price
    Price

    $1,278

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

3 Bedrooms, 1.5 Bathrooms

  • Price
    Price

    $1,481

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    3 Bedrooms

3 Bedrooms, 2.5 Bathrooms

  • Price
    Price

    $1,473

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    3 Bedrooms

Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.

Questions & Answers (1)

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Can you hear your neighbors?

Anonymous · March, 19 2018
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Frequently Asked

What are noise levels like at Charlestown of Douglass Hills?
The community is rated 3/5 stars, which is considered having moderate noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Charlestown of Douglass Hills?
The community is rated 1/5 stars, signifying no satisfaction on average.

How safe is Charlestown of Douglass Hills?
The community is rated 1/5 stars, which is considered being not safe on average.

How satisfied are residents with the neighborhood
The community is rated 3/5 stars, signifying moderate satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 1/5 stars, which is considered being not very effective on average.

What is the pet policy at Charlestown of Douglass Hills?
Dogs Allowed
Deposit: Required
Rent: Required
Restrictions: Breed restrictions apply.
Cats Allowed
Deposit: Required
Rent: Required

What types of floor plans are available?
Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 1.5 Baths and 2 Beds, 2 Baths and 3 Beds, 1.5 Baths and 3 Beds, 2.5 Baths


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Charlestown of Douglass Hills is an apartment in Louisville in zip code 40243. This community has a Studio - 3 bedroom, 1 - 2.5 bathroom, and is for rent for $879 - $1,481. Nearby cities include Okolona, Jeffersontown, Hillview, Fairdale, and Jeffersonville. 40223, 40223, 40222, 40242, and 40243 are nearby zip codes.

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Charlestown of Douglass Hills

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    Resident Photos (8)

    • (Resident photo uploaded on 11/21/2013) Image of Charlestown of Douglass Hills in Louisville, KY
    • (Resident photo uploaded on 09/15/2018) Image of Charlestown of Douglass Hills in Louisville, KY
    • (Resident photo uploaded on 09/15/2018) Image of Charlestown of Douglass Hills in Louisville, KY
    • (Resident photo uploaded on 04/01/2019) Image of Charlestown of Douglass Hills in Louisville, KY
    • (Resident photo uploaded on 04/01/2019) Image of Charlestown of Douglass Hills in Louisville, KY
    • (Resident photo uploaded on 03/31/2020) Image of Charlestown of Douglass Hills in Louisville, KY
    • (Resident photo uploaded on 03/31/2020) Image of Charlestown of Douglass Hills in Louisville, KY
    • (Resident photo uploaded on 03/31/2020) Image of Charlestown of Douglass Hills in Louisville, KY
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