Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 50% |
Average time to respond to reviews | 24 days |
Contact Property
Derby Estates
5319 Rangeland Road
Louisville, KY 40219
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 2 |
Percentage of reviews responded to | 50% |
Average time to respond to reviews | 24 days |
Thank you for reaching out. It is saddening to see your disappointment with our community. Some of your feedback is quite concerning. When you have a moment, please email [email protected] so I may discuss your observations in more depth. I look forward to speaking with you.
We are very concerned to hear about your negative perspective regarding your time in our community. We can assure you that our team is dedicated to providing excellent service and creating a comfortable, inviting environment. If you would like to discuss your experience with our management team, please feel free to reach out to our office directly. Thank you.
Sherman, our team is disheartened and concerned to receive this review. We strongly encourage you to contact our office directly so that we can continue working with you to resolve these issues. Please stop by or give us a call to set up a meeting with our management team. Thank you.
Mera, we are disheartened to hear that you have been left with a negative view of our community. We understand your frustrations regarding the water system and pests in your home, and we apologize for any inconveniences you may have encountered. Luckily, our maintenance and office staff are always willing and available to address any concerns our residents have. If there are any concerns or questions you still have for our team, please don't hesitate to stop by or give us a call. We wish you well in your future endeavors.
Good afternoon. Thank you for your review. We are pleased to hear about your living experience at Derby Estates. Please let us know if we may further assist your apartment needs.
Good morning. Thank you for your review. Please reach out to management, so we may resolve your concerns.
Thank you for your review! We are so pleased that your cousin has decided to stay a resident and that you are moving here as well. Looking forward to providing you with exceptional service.
Thank you for your review. We are pleased that you are finding that your mom made a great choice for her new home. We are so pleased that you will also be moving here as well. Looking forward to assisting your future housing needs.
I am sorry that you are having maintenance issues that have not been taken care of. My name is Laura and I am the new Community Manager. Please take a few minutes to call me or stop by the office so we can discuss your concerns. We are working hard to resolve issues and want Derby Estates to be a place you are happy to call home.
Thank you for the review. We are extremely happy that we have been able to provide you with a great service. We want all our residents to be happy and to know we have an open door policy.
I am sorry that you did not have a positive experience. We are under new management and some new staff as well. If your housing needs ever change in the future, please come see us so we can show you that we are all about taking care of our residents.
$795
750
3 Units
A1
$795
750
3 Units
A2
$910
950
3 Units
B1
$910
950
3 Units
B2
$950
1,085
3 Units
B3
$1,050 - $1,200
1,500
3 Units
C1
$1,170
1,100
1 Units
C2
$1,100
1,700
N/A
D1
Derby Estates will have you living right next to the Derby itself! With Churchill Downs just minutes away, Louisville International Airport and University of Louisville are up the road too. In an ideal location, Derby Estates offers affordable and spacious living options. Our one, two, and three bedroom units offer walk-in closets, ceiling fans, washer and dryer connections, and access to on-site amenities such as a pool, sun deck, and clubhouse. Not only can you relax but working out is made easier with a full fitness center. Derby Estates is everything you could want and more just seconds from all Louisville has to offer!Derby Estates te hará vivir justo al lado del Derby mismo. En una ubicación ideal, Derby Estates ofrece opciones de vida amplias y asequibles. Nuestras unidades de una, dos y tres habitaciones ofrecen vestidores, ventiladores de techo, conexiones para lavadora y secadora, y acceso a comodidades en el lugar, como una piscina, terraza y casa club.
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Contact Property
Derby Estates
5319 Rangeland Road
Louisville, KY 40219