epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	3.4
Safety	3.4
Office Staff	3.1
Maintenance	2.7
Neighborhood	4.4
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	3.8/5
SatisFacts™ Maintenance	3.3/5
SatisFacts™ Renewal Survey	2.8/5

Review Count

Number of reviews in the past 365 days	48

Manager's Review Engagement

Percentage of reviews responded to	77.08%

Manager's Review Reply Time

Average time to respond to reviews	62.52 days

Ratings & Reviews (157 Reviews)

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Jamestown of St. Matthews Manager

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Champ859 • Resident • 2018 - 2019 Not Recommended

Updated 05/14/2020

Reviewed 05/14/2020

Jamestown of St. Matthews Manager27/27/2020

This whole awful experience starts off with my move in. When signing the lease we established a move in date for early August and the unit I had selected was being renovated prior but I was assured the unit would be ready prior to my move in date. From time to time prior to move in I would stop by and see if any progress was being made and very little was being done during this time but again I was told everything would be completed. I went ahead and booked my moving truck and movers along with packing up my house I was in at the time again because I was told everything would be completed on time. A day or two before the move in (after hours) I drive by to check and see if the place was ready and of course it was not. The next day when I tried to call the office several times I wouldn't get an answer so I decide to drive to the office after work and I'm calling the office the entire time and a few minutes before I get there a young lady answers and tells me the person I wish to speak with is showing a property but little did she know I was parking and on my way in and when I walk in the young lady along with 2 other office workers one being who I asked to speak with were there in the office along with a mgr from HQ (no customers). At this point I'm steaming on the inside because my place isn't ready, my calls and VM have been ignored, and now I've got the staff lying to me on top of everything else. I had a firm discussion with the mgr from HQ and the best they could do was to put me in a hotel for a week and I had to unload my moving truck into a pod and once the place was finally ready move again essentially from the pod to the unit. Now at the end of it all I find myself in a similar situation with this management team again. If you decide to live here be sure to keep all documents, receipts/invoices. I had removed myself from this apt early and one weekday I had dropped in to pick something up and noticed a note on my door stating that I had a balance which was

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• 2019 - 2020 Recommended

Updated 05/01/2020

Reviewed 05/01/2020

I decided to move into this apartment complex because my sister was living there. It is a decent distance from downtown Louisville. I also love that it is in such a safe neighborhood. I was able to take walks and be outside without feeling unsafe.

Jamestown of St. Matthews Manager27/27/2020

Hello Verified Resident 764316, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!

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Verified Resident 706381 • 2018 - 2020 Recommended

Updated 05/01/2020

Reviewed 10/14/2019

Millions of people use when searching for a new apartment home. Your feedback will be read to help make educated rental decisions. To support that, we ask that your review contain a minimum of 200 characters (including spaces), with the hope that you will leave valuable… See More

Jamestown of St. Matthews Manager06/06/2019

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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• 2019 - 2020 Not Recommended

Updated 04/29/2020

Reviewed 04/29/2020

I like the property. The office staff is suboptimal and lacks professionalism. Once the lease was signed my concerns were treated as trivial. I my personal washer and dryer have been sitting in my dining area since move in. I was told one thing when viewing… See More

Jamestown of St. Matthews Manager27/27/2020

Verified Resident 764016, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (502) 893-2541 at your earliest convenience and we will do our best to resolve this with you.

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• 2019 - 2020 Not Recommended

Updated 04/22/2020

Reviewed 04/22/2020

We love it here. However do not recommend it because if you have any problems they won't be solved or fixed. They will tell you they are going to come that day but never show up. The townhomes are beautiful but not worth it when there… See More

Jamestown of St. Matthews Manager27/27/2020

Thank you again for taking the time to let us know how we did. We would love to discuss a little more in detail regarding your review. Please call our office when you have time (502) 893.2541.

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• 2020 Recommended

Updated 04/15/2020

Reviewed 04/15/2020

My husband and I recently moved in to one of the townhomes here at Jamestown. We have been very pleased with the condition of our townhome! We absolutely love how so many friendly families hangout outside their homes and wave to us as we go by!… See More

Jamestown of St. Matthews Manager15/15/2020

Verified Resident 759765, thanks for your praise and kind comments about our team. Due to COVID-19, our work orders have switched to emergency only, however, once everything opens back up we will be more than happy to take care of anything that needs to be completed in your home! Please let us know if there is anything else we can do for you; we are more than happy to help!

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• 2018 - 2020 Recommended

Updated 04/15/2020

Reviewed 04/15/2020

apart from the valet trash service, we are satisfied with living in Jamestown as a rented apartment. Its location is very convenient. close to school, shops, restaurants, parks, and cinemas. The maintenance team is quick to respond.

Jamestown of St. Matthews Manager15/15/2020

Verified Resident 640326, thank you for your kind words and this wonderful review! Verified Resident 640326, thanks for taking the time to leave a review.

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Verified Resident 432876 • 2019 - 2020 Not Recommended

Updated 04/06/2020

Reviewed 06/24/2019

Poor professionalism by office, maintenance, and valet trash staff. Have had multiple issues that have not been resolved. Office staff can not enforce the policies they have in place yet want to implement new ones that are even more ridiculous.

Jamestown of St. Matthews Manager06/06/2019

We are disappointed to hear that you did not have a more positive experience with us at Jamestown at St. Matthews Apartments. We appreciate your comments regarding your communication with the leasing staff and will work on this with the office. The enclosed patio is such an amazing feature and I'm glad you are enjoy that feature! Thank you again for leaving us this response!

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Verified Resident 741964 • 2018 - 2020 Not Recommended

Updated 04/01/2020

Reviewed 02/04/2020

Most of the units are newly renovated, however it was done quickly and cheap, I've had a lot of issues with critters And insects. It's also more expensive than other local complexes for the amount of issues I've had. However, I'm here temporarily for 3 years… See More

Jamestown of St. Matthews Manager17/17/2020

Hello Verified Resident 741964, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

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Verified Resident 755725 • 2017 - 2020 Not Recommended

Updated 03/27/2020

Reviewed 03/27/2020

I wouldn't ever recommend this community to anyone. I moved into my current about 2 years ago, resigned only because of MY personal reasons and convenience. Original move in date was pushed a month, followed by a lack of managerial help and numerous maintenance (total of… See More

Jamestown of St. Matthews Manager31/31/2020

Verified Resident 755725, we're disappointed to hear of the negative experience you had at our location. We would like the opportunity to address your concerns. Please reach out to us directly at (502) 893-2541 when you have a chance. Thank you, and we look forward to hearing from you.

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Verified Resident 755243 • 2020 Not Recommended

Updated 03/25/2020

Reviewed 03/25/2020

Very helpful prior to my moving in. Nobody around after move in to help with inconveniences. Apartment complex full of trash! I'm thinking of walking around and picking up trash. It's pretty disgusting.

Jamestown of St. Matthews Manager26/26/2020

Verified Resident 755243, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better. Please contact us at (502) 893-2541 when you have an opportunity, and we will be more than happy to try and turn your experience around.

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Verified Resident 652053 • 2019 - 2020 Not Recommended

Updated 03/20/2020

Reviewed 06/12/2019

Good community but managed horribly, especially the associates in the office , last of communication amongst them, hard to reach them when do not have sense of urgency, they don't empathize the residents situation See More

Jamestown of St. Matthews Manager06/06/2019

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We apologize for the delay in responding to any emails you may have sent in to us or not answering the phone at the time you called. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your experience. Have a great day!

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Verified Resident 658930 • 2018 - 2020 Recommended

Updated 03/11/2020

Reviewed 07/01/2019

Have really enjoyed living here, however we'll be moving out in May because for our potential lease renewal they upped our rent over $300 for every lease option even though our apartment has gone through no renovation changes and we've been good tenants paying on time… See More

Jamestown of St. Matthews Manager22/22/2019

We appreciate your positive review about your recent experience with us! Our gym is such a great amenity and we are glad you enjoy it just as much as we do and those large back patios are amazing! Please don't hesitate to reach out to us if there's anything more we can do!

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Verified Resident 746940 • 2020 Recommended

Updated 02/24/2020

Reviewed 02/24/2020

I'm new to this community, but I am satisfied with the centric location at St. Mathews. I appreciate the welcoming of having pets at the apartment. In addition having a small patio to get the dog outside. See More

Jamestown of St. Matthews Manager04/04/2020

Hi Verified Resident 746940, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Verified Resident 744601 • 2018 - 2020 Recommended

Updated 02/14/2020

Reviewed 02/14/2020

Very timely on repairs. Grounds are always well taken care of. Staff is very friendly will help you any way they can. Good location easy shopping on bus line. Close to Great place to call home. Come on over and see for yourself. See More

Jamestown of St. Matthews Manager04/04/2020

Verified Resident 744601, we really appreciate your positive review! Thank you so much again for your feedback! We hope you have a great day!

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Verified Resident 664930 • 2019 - 2020 Not Recommended

Updated 02/12/2020

Reviewed 07/15/2019

1) Our neighbors are often very loud, and I've had to talk to them personally considering when I called the front office and informed them, they did not do anything to address the issue. 2) The trash near our unit piles up every weekend where it… See More

Jamestown of St. Matthews Manager22/22/2019

Hello Verified Resident 664930, thank you; we appreciate your feedback! Thanks again for the recommendation, and have an amazing day!

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Verified Resident 706520 • 2018 - 2020 Recommended

Updated 02/12/2020

Reviewed 10/14/2019

Very good. Love the location. Staff and maintenance are positive and helpful. The location is perfect - many parks and restaurants near by. Very convenient location to malls, parks, churches, gricery etc. See More

Jamestown of St. Matthews Manager16/16/2019

Hi Verified Resident 706520, thank you so much for your positive comments about Jamestown At St. Matthews!

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Verified Resident 743684 • 2019 - 2020 Recommended

Updated 02/10/2020

Reviewed 02/10/2020

Homes are nice and maintained well. The community is safe and the majority of the people are courteous. Pool and workout room are very usable, dog park is nice as is the playground for the kids. Overall it is a good place to live.

Jamestown of St. Matthews Manager04/04/2020

Hello Verified Resident 743684, thank you; we appreciate your feedback! I see you rated maintenance a little lower. I would be more than happy to speak to you if you have any outstanding maintenance issues to have a better understanding of your rating. Please don't hesitate to reach out to us if there's anything more we can do!

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Verified Resident 695485 • 2017 - 2020 Recommended

Updated 02/04/2020

Reviewed 09/16/2019

A Great, safe Community. The Maintenance Staff is very slow due to staffing. Don't expect frequent Community life events. Overall, you cant beat the Size of Apartments compared to the newer apartments. Especially the wonderful patio space.

Jamestown of St. Matthews Manager18/18/2019

Hi. Thank you for taking the time to submit a review. We are glad you like the community but are sorry to hear that you miss the community life event. We're working on our party throwing skills and sincerely hope you'll stop by our events this fall and see how we're doing. We like our team members to conduct these in hopes of being able to serve our residents better, but we take your comments and observations seriously and want to improve. If you want to stop by the office and provide additional feedback, we'd love to hear it. Thank you again.

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• 2016 - 2020 Recommended

Updated 01/31/2020

Reviewed 11/19/2019

It is an excellent location. Ten minutes away from almost most places in town. Well kept community, safe and quiet to live in. The only thing to be aware your rent goes up every year. So most people don't stay which is the unfortunate part of… See More

Jamestown of St. Matthews Manager15/15/2020

Hi Verified Resident 719380, thank you so much for your positive comments about Jamestown At St. Matthews! Please don't hesitate to reach out to us if there's anything more we can do!

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Verified Resident 738858 • 2020 Recommended

Updated 01/24/2020

Reviewed 01/24/2020

The staff are friendly. Whenever I call or come into the office I am greeted with a warm smile. The community is quiet for the most part and I enjoy the spacious rooms in my townhouse. Its in a convenient area with quick access to shops,… See More

Jamestown of St. Matthews Manager17/17/2020

Hi Verified Resident 738858 thank you for taking the time to leave us your honest feedback. We are disappointed to see the lower star ratings for grounds and maintenance but we can assure you this is improving and we hope you see a positive change in the near future. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Verified Resident 738754 • 2018 - 2020 Not Recommended

Updated 01/24/2020

Reviewed 01/24/2020

The townhouse that my wife and I moved into is great. Spacious and a great layout. However, it is not worth it when you have to put up with the terrible maintenance and management staff. We have had several instances of emergency issues, but the response… See More

Jamestown of St. Matthews Manager24/24/2020

Verified Resident 738754, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better. Please contact us at (502) 893-2541 so we can work with you to make this right.

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Verified Resident 738738 • 2019 - 2020 Not Recommended

Updated 01/24/2020

Reviewed 01/24/2020

It's hard to get anything fixed.. and it's all we have asked for. The apartment was surfaced cleaned.. once we moved in we realized how disgusting it actually was, put it like this there was rat poop under the stove in the kitchen. Dog hair everywhere!… See More

Jamestown of St. Matthews Manager24/24/2020

Verified Resident 738738, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. I would like to set up a time to speak to you about the issues in your home. Please contact us at (502) 893-2541 so we can work with you to make this right.

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Verified Resident 639545 • 2018 - 2020 Recommended

Updated 01/22/2020

Reviewed 05/13/2019

I love living in Jamestown St Matthews, the girls at the office are kind and helpful. The maintenance workers get their job done and efficiently, love Eric he's the best. I would recommend Jamestown to my friends and family.

Jamestown of St. Matthews Manager14/14/2019

Thank you for taking the time to complete a review! We are glad you enjoy living here and look forward to having you here for many years!

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Verified Resident 731634 • 2019 Recommended

Updated 12/27/2019

Reviewed 12/27/2019

Thr main reason to live here is convinency of the location. Clean renovated apartments.Little Expensive compared to other apartments. Quite residential community. Near by schools are good. Over all its good.

Jamestown of St. Matthews Manager03/03/2020

Verified Resident 731634, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Features & Amenities

Laundry

Laundry On-Site
Washer/Dryer

Parking

Reserved Parking Available

General

24-Hour Emergency Maintenance
Balcony or Patio
Basketball Court
Business Center
Clubhouse with Kitchen, Lounge and TV
Faux Wood Flooring
Fitness Center
Granite Countertops
Lounge with Fireplace
Outdoor Grilling and Picnic Area
Package Receiving Service
Playground
Pool
Private Off-leash Dog Park
Renovated
Stainless Steel Appliances
Tennis Court
Valet Trash Service
Vaulted Ceilings
Walk In Closets

Pets

Cats Allowed
Fee: $350
Rent: $30
Restrictions: Breed restrictions apply. Talk to your leasing team for details.
Pet Limit: 2
Comments: We are a pet-friendly community. Pet rent is per pet. Fee for a second pet is $150.
Dogs Allowed
Fee: $350
Rent: $30
Restrictions: Breed restrictions apply. Talk to your leasing team for details.
Pet Limit: 2
Comments: We are a pet-friendly community. Pet rent is per pet. Fee for a second pet is $150.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
$870 - $1,688
SQ. FT.
800
Available
Avail.
4 Units
Model
One Bedroom

View Floor Plan

1 Bedrooms, 1.5 Bathrooms

Price
$1,140 - $1,760
SQ. FT.
850
Available
Avail.
1 Units
Model
One Bedroom Townhome

View Floor Plan

2 Bedrooms, 1 Bathroom

Price
$930 - $1,769
SQ. FT.
860 - 900
Available
Avail.
10 Units
Model
Two Bedroom

View Floor Plan

Price
$955 - $1,854
SQ. FT.
1,000 - 1,150
Available
Avail.
10 Units
Model
Two Bedroom Townhome

View Floor Plan

3 Bedrooms, 1.5 Bathrooms

Price
$1,285 - $3,124
SQ. FT.
1,250 - 1,500
Available
Avail.
8 Units
Model
Three Bedroom Townhome

View Floor Plan

3 Bedrooms, 2 Bathrooms

Price
$1,160 - $3,024
SQ. FT.
1,150 - 1,200
Available
Avail.
5 Units
Model
Three Bedroom

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Discover your dream rental apartment home at Jamestown at St. Matthews in Louisville, KY. Newly renovated in 2018, we offer spacious and pet friendly floor plans in the highly sought-after St. Matthews neighborhood. You will fall in love with our expansive 1, 2 and 3-bedroom floor plans and town homes with gorgeous hardwood-style flooring, full size washer and dryer in select apartment homes and large private patios. Residents enjoy updated community amenities including a fully equipped 24-hour fitness center with free weights, refreshing swimming pool with sun-deck, playground, tennis courts, and picnic areas. Benefit from all of these features, plus easy access to all of the exciting activities around the area. If shopping is what you crave, you’re a short distance to Mall St. Matthews and Oxmoor center. Gain quick access to I-64, I-264 or I-265 and be anywhere in the Louisville area within minutes! Contact us today and reserve your future home!