Ratings & Prices for Jamestown of St. Matthews, Louisville, KY

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	2.6
Safety	2.5
Office Staff	2.4
Maintenance	2.4
Neighborhood	4.4
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	58

Manager's Review Engagement

Percentage of reviews responded to	87.93%

Manager's Review Reply Time

Average time to respond to reviews	59.79 days

Ratings & Reviews (203 Reviews)

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Verified Resident 814359 • vrp • 2019

09/08/2020

The area that I live in within the community is very quiet, which I love. The property is kept clean most of the time. Since living here, I have only had problems with an upstairs neighbor throwing trash from his balcony.

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Jamestown of St. Matthews Manager

10/19/2020

Thank you again for taking the time to let us know how we did. We hope you have a great day!

lkpickett • Resident • 2020 - 2021

Updated Review

02/09/2021

Any time I have to deal with the staff, I am left with more issues than I started with. The staff is rude, they are terrible at communication and responding efficiently, and nothing ever gets resolved. Every time I have submitted a maintenance request it goes… See More

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Previous Review

· 06/12/2020

Resident • 2019 - 2021

01/04/2021

We have been living here almost 2 years, and I would not recommend this place to anyone. Here are a few reasons why: Management is terrible 0/5 stars. Early 2020, management changed hands and they are nothing but snakes now. When our 1 year contract was… See More

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Verified Resident 818585 • vrp • 2019 - 2020

09/14/2020

The last seven months have been hard and humbling on everyone. I'm happy to have a home here at Jamestown. Im not happy this survey is making me write 100 words more. And has emailed me every other day. If the system was smart it would… See More

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Jamestown of St. Matthews Manager

10/19/2020

Hello Verified Resident 818585, thank you; we appreciate your feedback!

Verified Resident 818483 • vrp • 2017 - 2020

09/14/2020

Our family has been here since 2017. When we started here the office and maintenance staff that ran the place where second to none. The place was 5 star. Now it hardly looks like the place where we moved into back in"17". They changed management and… See More

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Jamestown of St. Matthews Manager

10/20/2020

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

Verified Resident 818153 • vrp • 2017 - 2020

09/14/2020

The neighborhood is friendly and mostly cleanly. Occasionally the main trash compactor is overfilled for a week or so. There have been car break ins at least twice a year through out. Management is responsive when occupants are in need of something. Maintenance has skipped work… See More

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Jamestown of St. Matthews Manager

10/19/2020

Hello Verified Resident 818153, thank you; we appreciate your feedback!

Verified Resident 818071 • vrp • 2020

09/14/2020

Friendly staff. Always there to help. Maintance is there right away when needed. Beautiful patios with trees. Nice privacy fencing all around the patio. Friendly neighbors walking their pets. Convenient location.

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Jamestown of St. Matthews Manager

10/19/2020

Hi Verified Resident 818071, thank you so much for your positive comments about Jamestown at St. Matthews Apartment Homes!

Verified Resident 818070 • vrp • 2019 - 2020

09/14/2020

Not great. First off maintenance takes forever go get to your problems. It took 2 months for them to come fix our AC and it finally took my husband going up to the front office and having a "stern talking" to for them to listen (we… See More

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Jamestown of St. Matthews Manager

10/19/2020

Verified Resident 818070, we're disappointed to hear of the negative experience you had at our location. When you have an opportunity, please reach out to us at (502) 893-2541 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

Verified Resident 818069 • vrp • 2019 - 2020

09/14/2020

Front office doesn't seam to know what's happening at all at any given moment. Maintenance staff is slow and doesn't care about the quality or speed of their work. I would not recommend this place to anyone I know

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Jamestown of St. Matthews Manager

10/19/2020

Hi Verified Resident 818069, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We'd like the opportunity to turn your experience around. Please reach out to us at (502) 893-2541 at your earliest convenience to discuss how we can turn this experience into a positive one.

Verified Resident 817246 • vrp • 2007 - 2020

09/14/2020

There has been several management changes and ups and downs to them. There need to be stricter rules on people picking up their pet poop. Do better job keeping hedges trimmed and plant more grass not just in the front of the complex. Maintain the upkeep… See More

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Jamestown of St. Matthews Manager

10/19/2020

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Verified Resident 816707 • vrp • 2020

09/12/2020

Pretty unimpressed. Leasing office manager is rude af, they didn't care about residents during pandemic, made things more stressful, illegally opened my mail, inside of apt is janky for the price the price. There's piles of trash everywhere outside near the dumpster where I've seen rats… See More

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Jamestown of St. Matthews Manager

10/19/2020

Verified Resident 816707, thank you for taking the time to leave us feedback about your experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (502) 893-2541 to discuss this further.

Verified Resident 816705 • vrp • 2018 - 2020

09/12/2020

My experience with this community has been very troubling, I'm very disappointed in the staff. There were quite a few unresolved issues with my apartment upon moving in, after putting in a number of requests, they are still unresolved.

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Jamestown of St. Matthews Manager

10/19/2020

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Please contact us at (502) 893-2541 when you have an opportunity, and we will be more than happy to try and turn your experience around.

Verified Resident 816536 • vrp • 2019 - 2020

09/12/2020

Felt unsafe. Trash pickup was a disaster. Neighborhood was terribly dirty and littered with trash. On multiple occasions we had mice in the townhouse. Leasing office didn't follow CDC COVID guidelines. At check out the leasing office denied that we contacted with 60 days notice that… See More

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Jamestown of St. Matthews Manager

10/19/2020

We are disappointed to learn of your experience here at Jamestown at St. Matthews Apartment Homes, but will take this opportunity to improve.

Verified Resident 816451 • vrp • 2019 - 2020

09/11/2020

Community was nice. Neighbors were friendly. It became a bit pricey. Maintenance could have been more reliable and things done in a timely manner. The area were the trash compactor is, could also be maintained better.

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Jamestown of St. Matthews Manager

10/19/2020

Verified Resident 816451, we really appreciate your feedback!

Verified Resident 816373 • vrp • 2018 - 2020

09/11/2020

Absolutely terrible response for maintenance issues. Tickets still open from 3 months ago. Vehicle has been broken into. When maintenance has responded they proceeded to leave front door open and unlocked. Over 3 months to resolve AC and refrigerator issues. Still awaiting resolution for multiple- aging,… See More

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Jamestown of St. Matthews Manager

10/19/2020

Verified Resident 816373, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.

Verified Resident 816036 • vrp • 2019 - 2020

09/10/2020

Well there's a bit of roaches in my apt but otherwise it's fine. The neighbors are quiet and the scenery is peaceful. There's no mold or anything. I feel like the roaches are around because its a community of living. See More

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Jamestown of St. Matthews Manager

10/19/2020

Thank you again for taking the time to let us know how we did. We would be happy to schedule pest control for your apartment to address any issues you have noticed. Please feel free to call the office at 502-893-2541 so we can take care of that for you.

Verified Resident 814838 • vrp • 2018 - 2020

09/09/2020

Horrible customer service. Always seem to inconvenience them when asked for help Way overpriced. Facilities not available but still have to pay for. Cops are called alot to the complex. Facilities never upkeeped. See More

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10/19/2020

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

•

Updated Review

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Manager

Features & Amenities

Laundry

Laundry On-Site
Washer/Dryer

Parking

Reserved Parking Available

General

24-Hour Emergency Maintenance
Balcony or Patio
Basketball Court
Business Center
Clubhouse with Kitchen, Lounge and TV
Faux Wood Flooring
Fitness Center
Granite Countertops
Lounge with Fireplace
Outdoor Grilling and Picnic Area
Package Receiving Service
Playground
Pool
Private Off-leash Dog Park
Renovated
Stainless Steel Appliances
Tennis Court
Valet Trash Service
Vaulted Ceilings
Walk In Closets

Pets

Dogs Allowed
Fee: $350
Rent: $30
Restrictions: Breed restrictions apply. Talk to your leasing team for details.
Pet Limit: 2
Comments: We are a pet-friendly community. Pet rent is per pet. Fee for a second pet is $150.
Cats Allowed
Fee: $350
Rent: $30
Restrictions: Breed restrictions apply. Talk to your leasing team for details.
Pet Limit: 2
Comments: We are a pet-friendly community. Pet rent is per pet. Fee for a second pet is $150.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$780 - $1,325
SQ. FT.
800
Available
Avail.
8 Units
Model
One Bedroom

View Floor Plan

1 Bedrooms, 1.5 Bathrooms

Price
Price
$860 - $1,304
SQ. FT.
850
Available
Avail.
1 Units
Model
One Bedroom Townhome

View Floor Plan

2 Bedrooms, 1 Bathroom

Price
Price
$900 - $2,254
SQ. FT.
900
Available
Avail.
6 Units
Model
Two Bedroom

View Floor Plan

Price
Price
$915 - $1,938
SQ. FT.
860
Available
Avail.
3 Units
Model
Two Bedroom

View Floor Plan

Price
Price
$1,220 - $2,096
SQ. FT.
1,150
Available
Avail.
9 Units
Model
Two Bedroom Townhome

View Floor Plan

2 Bedrooms, 1.5 Bathrooms

Price
Price
$955 - $1,705
SQ. FT.
1,000
Available
Avail.
3 Units
Model
Two Bedroom Townhome

View Floor Plan

3 Bedrooms, 1.5 Bathrooms

Price
Price
$1,180 - $2,932
SQ. FT.
1,250 - 1,500
Available
Avail.
2 Units
Model
Three Bedroom Townhome

View Floor Plan

3 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
1,200
Available
Avail.
N/A
Model
Three Bedroom

View Floor Plan

Price
Price
$1,130 - $2,651
SQ. FT.
1,150
Available
Avail.
3 Units
Model
Three Bedroom

View Floor Plan

3 Bedrooms, 2.5 Bathrooms

Price
Price
N/A
SQ. FT.
N/A
Available
Avail.
N/A
Model
Three Bedroom Townhome

View Floor Plan

Price
Price
$1,355 - $2,987
SQ. FT.
1,500
Available
Avail.
6 Units
Model
Three Bedroom Townhome

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Discover your dream rental apartment home at Jamestown at St. Matthews in Louisville, KY. Newly renovated in 2018, we offer spacious and pet friendly floor plans in the highly sought-after St. Matthews neighborhood. You will fall in love with our expansive 1, 2 and 3-bedroom floor plans and town homes with gorgeous hardwood-style flooring, full size washer and dryer in select apartment homes and large private patios. Residents enjoy updated community amenities including a fully equipped 24-hour fitness center with free weights, refreshing swimming pool with sun-deck, playground, tennis courts, and picnic areas. Benefit from all of these features, plus easy access to all of the exciting activities around the area. If shopping is what you crave, you’re a short distance to Mall St. Matthews and Oxmoor center. Gain quick access to I-64, I-264 or I-265 and be anywhere in the Louisville area within minutes! Contact us today and reserve your future home!

Office Hours

Sunday: Closed
Monday - Friday: 09:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at Jamestown of St. Matthews?
The community is rated 3.6/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Jamestown of St. Matthews?
The community is rated 2.6/5 stars, signifying moderate satisfaction on average.

How safe is Jamestown of St. Matthews?
The community is rated 2.5/5 stars, which is considered being moderately safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.4/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 2.4/5 stars, which is considered being moderately effective on average.

How often does management engage with reviews?
Managers have responded to 87.93% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 59.79 days to their community reviews in the past year.

Who manages Jamestown of St. Matthews?
IRT Living

What is the pet policy at Jamestown of St. Matthews?
Dogs Allowed
Fee: $350
Rent: $30
Restrictions: Breed restrictions apply. Talk to your leasing team for details.
Pet Limit: 2
Comments: We are a pet-friendly community. Pet rent is per pet. Fee for a second pet is $150.
Cats Allowed
Fee: $350
Rent: $30
Restrictions: Breed restrictions apply. Talk to your leasing team for details.
Pet Limit: 2
Comments: We are a pet-friendly community. Pet rent is per pet. Fee for a second pet is $150.

What types of floor plans are available?
1 Bed, 1 Bath and 1 Bed, 1.5 Baths and 2 Beds, 1 Bath and 2 Beds, 1.5 Baths and 3 Beds, 1.5 Baths and 3 Beds, 2 Baths and 3 Beds, 2.5 Baths

What is the move-in special?
Ready to get out and find your next apartment? Please call, email, or text our leasing office to schedule your in-person or personalized virtual tour TODAY! Don’t forget to check out our website for more information about our vibrant community!