Jamestown of St. Matthews

Hello Verified Resident 710929, we appreciate you taking the time to leave us this feedback. If there is anything we can do to improve on anything please let us know. Thank you for being a valued resident at Jamestown at St. Matthews Apartment Homes!

Anonymous, we regret to hear that had a negative experience and are sorry that you didn't realize the lease terms and move out procedures. We are happy to discuss your concerns, and your balance owed with us. Please reach out to us at (502) 893-2541 at your earliest convenience.

Hi Verified Resident 706520, thank you so much for your positive comments about Jamestown At St. Matthews!

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Thank you for taking the time to let us know how we did. We are so glad you like your apartment home and found the staff helpful. We want to continue to strive to do better and improve in all areas. So please do not hesitate to let us know when you see something we can improve or to let us know if you need something. Thanks so much, Your Jamestown team.

Dear Verified Resident 702539, We are thrilled that you are happy and we love the patios too! It is one of our favorite features for our apartment homes. Please let us know if there is ever anything you need and again, thank you sincerely for sharing your experience. ~Your Jamestown Team

Verified Resident 702730, we are so happy to read such a great review about Jamestown At St. Matthews! Thank you so much again for your feedback! We hope you have a great day!

Verified Resident 701083, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

Hi Verified Resident 701196, we regret to hear that you are displeased with your recent experience with us. We would be happy to speak to you to see what we can do to help improve your experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (502) 893-2541 to discuss this further.

Hi. Thank you for taking the time to submit a review. We are glad you like the community but are sorry to hear that you miss the community life event. We're working on our party throwing skills and sincerely hope you'll stop by our events this fall and see how we're doing. We like our team members to conduct these in hopes of being able to serve our residents better, but we take your comments and observations seriously and want to improve. If you want to stop by the office and provide additional feedback, we'd love to hear it. Thank you again.

Verified Resident 686532, thank you for the high star rating! Thank you, and have a fantastic day!

We are disappointed to hear that you did not have a more positive experience with us at Jamestown At St. Matthews. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (502) 893-2541. We look forward to hearing from you soon!

Verified Resident 672651, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.

We are disappointed to learn of your experience here at Jamestown At St. Matthews, but will take this opportunity to improve. We would like to work towards a resolution, so if you are willing, please reach out to us at (502) 893-2541 to discuss this further. We look forward to hearing from you soon.

Hi Verified Resident 667659, thank you so much for your positive comments about Jamestown at St. Matthews Apartments! You did mention about work orders that are still open or have not been fixed. Please feel free to give us a call so that we can get these items taken care of for you. Thank you so much again for your feedback! We hope you have a great day!

We are disappointed to hear that you did not have a more positive experience with us at Jamestown at St. Matthews Apartments. We would like to have a better understanding about your experience. Please reach out to us at (800) 672-4913 at your earliest convenience and we will do our best to resolve any outstanding issues in your home you may have so we can work on building a positive relationship moving forward.

Hello Verified Resident 664930, thank you; we appreciate your feedback! Thanks again for the recommendation, and have an amazing day!

Verified Resident 660873, thank you for sharing your positive experience! You did mention the response time on work orders and we are working on getting that corrected with more staffing. We are always more than happy to assist you if anything else comes up. Take care!

We appreciate your positive review about your recent experience with us! Our gym is such a great amenity and we are glad you enjoy it just as much as we do and those large back patios are amazing! Please don't hesitate to reach out to us if there's anything more we can do!

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. The trash service is something we are working on as a whole and we understand your frustration with your trash not getting picked up. Thank you again for taking the time to let us know how we can improve. Best Regards, Jamestown at St. Matthews