| Number of reviews in the past 365 days | 2 |
| Percentage of reviews responded to | 0% |
| Average time to respond to reviews | N/A |
400 Mallard Creek Road, Louisville, KY 40207
Ratings & Reviews (144 Reviews)
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Bob Scott • Resident • 2005 - 2020 Recommended
Updated 01/20/2020
Reviewed 01/20/2020
I have lived at Mallard Crossing since 2005. The office staff is really great and very helpful. It's almost like a business service center over there, with internet connections, copying, scanning, etc. Maintenance not only comes quickly, they fix things fast too. They also seem to… See More
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Resident • 2013 - 2020 Not Recommended
Updated 01/17/2020
Reviewed 01/17/2020
I have asked for updates and asked for apt to be painted got a touch up and paint did not match. Did eventually get new flooring but never came back to tack down area from laundry room to hallway. Have antiquated lights and ceiling fans in… See More
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Resident • 2017 - 2018 Recommended
Updated 10/13/2018
Reviewed 10/13/2018
Apartment is falling apart. Deferred maintenance is extreme in all respects down to the grass which is dying. In addition there is a renovation going on by Mexican laborers who do not speak English and do dangerous actions that endanger the residents . I have never… See More
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Resident • 2018 Recommended
Updated 10/09/2018
Reviewed 10/09/2018
I have lived at Mallard Crossing for 10 years. All of the employees, office and maintenance, have been so courteous and kind. I feel very safe, cared about, and live in a very wonderful area of Louisville. It has been a good 10 years and I… See More
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John_C458 • Resident • 2018 Recommended
Updated 09/07/2018
Reviewed 09/07/2018
Katherine Hagan helped me from start to finish on this. She was patient and very detail oriented during the process of viewing an apartment and signing a lease. My new apartment is wonderful, the nicest place I've ever lived in. I am very satisfied with my… See More
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Rachel_J181 • Resident • 2018 Recommended
Updated 09/07/2018
Reviewed 09/07/2018
I was so pleased with my experience at Mallard Crossing. I haven't moved in all the way, but so far they have been so accommodating with me. Katie Hagan has been such a pleasure to work with. She not only showed me everything I wanted to… See More
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Rhonda_P • Resident • 2009 - 2018 Recommended
Updated 05/20/2018
Reviewed 05/20/2018
I believe this community is the most beautiful and ideally located in the city. I am especially thankful to Andrea and the staff that have been great to work with. Several residents love it so much they stay here for years. I highly recommend Mallard Crossing… See More
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Megan Michelle • Resident • 2018 Recommended
Updated 03/05/2018
Reviewed 03/05/2018
I have only lived here a couple of weeks, but it's been great so far. I love that anything and everything you want or need is super close by. There are multiple parks within walking distance which is perfect for pet parents. The whole moving in… See More
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Anonymous19890 • Resident • 2015 - 2017 Not Recommended
Updated 11/24/2017
Reviewed 10/25/2015
So I've lived in 3 apartments at Mallard between years 2011-2017 (with gaps). So safe to say, I like the area, and generally liked the apartment. The first experience here was great, I had a small 1 bedroom in Phase 1. The second experience was a… See More
Mallard Crossing Apartments Manager06/06/2015
Thank you very much for taking the time to review your experience living at Mallard Crossing. We love to hear how we are doing, and we greatly appreciate your comments about our staff. Thank you again, Adam Hitt Mallard Crossing - Leasing Manager
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Verified Resident 417832 • 2017 Recommended
Updated 11/11/2017
Reviewed 11/11/2017
I very much enjoy living here. An array of community activities to be involved in and choose from, great location, easy access to food, shopping, etc. Great sized apartments with plenty of space to move around. The only downside to this complex is the parking. Very… See More
Mallard Crossing Apartments Manager13/13/2017
Thank you for sharing your positive experience! Your feedback is very important to us. - Valentina Ashurova, Leasing Manager
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Verified Resident 407878 • 2016 - 2017 Recommended
Updated 10/17/2017
Reviewed 10/17/2017
Good grief, what else can I say? I can't think of anything else that I haven't already responded to. OK, I will say that these requests for ratings are pushy and too long. I have a dinner engagement tonight and need to leave.
Mallard Crossing Apartments Manager18/18/2017
Thank you for your feedback, we appreciate the 4 star rating and hope you enjoyed your dinner engagement! - Valentina Ashurova, Leasing Manager
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Resident • 2010 - 2017 Not Recommended
Updated 09/02/2017
Reviewed 09/02/2017
Moved into mallard creek apartments almost seven years ago. In the beginning I didnt have any problems with the apartment until they decided to remove carpet from the apartment upstairs and put in linoleum hardwood floors. Now the experience of living here is horrible. Needlessly to… See More
Mallard Crossing Apartments Manager06/06/2017
Thank you for leaving us a feedback, I am disappointed that your experience with us hasn't met the standards that we try to set. If it comes off that our maintenance and office staff are not addressing the problems, we apologize but we do sincerely care and have to take service requests in the order they come in. Sometimes this does take longer to get to a request when there is an influx of requests. I hope that we can further discuss your concerns in the office or by phone and see how I can best meet your expectations. Please contact me at 502.893.7000. Kindest regards, - Valentina Ashurova, Leasing Manager
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rubyleesmith • Resident • 2017 Recommended
Updated 09/01/2017
Reviewed 09/01/2017
Moved here 4 months ago and love it. The entire Staff is outstanding! The Manager just had new counters installed in my kitchen and they are beautiful! Everyone I have met has been very friendly I feel comfortable and SAFE here! See More
Mallard Crossing Apartments Manager03/03/2017
Thank you so much for leaving your feedback,, we're so glad that we were able to go above and beyond your expectations! - Valentina Ashurova, Leasing Manager
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Verified Resident 389904 • 2013 - 2017 Not Recommended
Updated 08/30/2017
Reviewed 08/30/2017
Complex seems to be going downhill, landscaping is awful, maintenance request not fulfil cause of the property being sold. Maintenance is good but the ownership is being cheap. Had to make numerous request about the same problem. See More
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EclipseIII • Resident • 2015 - 2017 Not Recommended
Updated 08/24/2017
Reviewed 08/24/2017
THE PLACE NEEDS NEW MANAGEMENT ASAP!!! IF YOU BUY IT CLEAN HOUSE. MANAGEMENT COMPANY AND OFFICE STAFF. THEY DO NOT HANDLE ISSUES PROPERLY, OR AT ALL MANY TIMES. See More
Mallard Crossing Apartments Manager28/28/2017
I'm sorry to hear about your experience and would be happy to speak with you in regards to your concerns in greater detail. Please contact me at 502.893.7000. - Valentina Ashurova, Leasing Manager
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Verified Resident 380535 • 2016 - 2017 Recommended
Updated 08/08/2017
Reviewed 08/08/2017
Mallard Crossing is definitely a great apartment choice. The exterior grounds and buildings are well taken care of and the maintain- ence staff does a good job. The buildings are pleasant and well-kept. The apartments are aranged nicely and each room is of a convenient and… See More
Mallard Crossing Apartments Manager09/09/2017
Thank you for your kind words, we are so glad to have you here! - Valentina Ashurova, Leasing Manager
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Verified Resident 261321 • 2016 - 2017 Recommended
Updated 07/12/2017
Reviewed 08/15/2016
Mallard crossing is a very pet friendly and positive place to live! Everyone is very welcoming and helpful whenever needed. All the staff is very committed and professional every time I go into the office. I love this complex! See More
Mallard Crossing Apartments Manager15/15/2016
Thank you for taking time to give us a review. It's great to hear you enjoy living at Mallard Crossing, and thank you for your great comments about our staff. Adam Hitt Leasing Manager Mallard Crossing (502)893-7000
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Verified Resident 368121 • 2016 - 2017 Not Recommended
Updated 07/11/2017
Reviewed 07/11/2017
I love the ducks that help give Mallard its name, but I wish the front desk weren't so foul and showed more politeness. There is plenty of parking. The grounds are always well kept and I like that the trash is never overflowing. The gym is… See More
Mallard Crossing Apartments Manager13/13/2017
Thank you for speaking with us yesterday in regards to these issues. We appreciate your time and residency here, and hope to move towards bigger and better experiences together. Please let us know if there is anything else you would like to discuss and we'd be happy to help. Thank you, - Valentina Ashurova, Leasing Manager
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Verified Resident 365314 • 2017 Recommended
Updated 07/04/2017
Reviewed 07/04/2017
Been living here for a few weeks now and am impressed with the overall quality of these apartments. I am however not impressed with the noise between the ceiling and floor of the units. The sound proofing between the walls seems great. However, if you're thinking… See More
Mallard Crossing Apartments Manager11/11/2017
Thank you for your review, we appreciate you taking the time to leave us this feedback. - Valentina Ashurova, Leasing Manager
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Verified Resident 364222 • 2017 Recommended
Updated 07/01/2017
Reviewed 07/01/2017
The place is clean and green. Nice community and friendly people all around. The staff is extremely helpful and considerate. They responded to all our concerns immediately and helped us have a pleasant move in. We are new to the USA and the staff at Mallard… See More
Mallard Crossing Apartments Manager10/10/2017
We are so happy to hear such a wonderful review, thank you so much for your kind words. - Valentina Ashurova, Leasing Manager
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alankrentz • Resident • 2017 Recommended
Updated 06/28/2017
Reviewed 06/28/2017
I love living here! I moved into a renovated apartment and it's beautiful! EVERYONE in the office has been very friendly and eager to help in any way possible. I had a few things for maintenance to take care of and they were very quick to… See More
Mallard Crossing Apartments Manager29/29/2017
Thank you for taking the time to review us. It's experiences like yours that really keep us motivated! - Valentina Ashurova, Leasing Manager
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Verified Resident 362533 • 2017 Not Recommended
Updated 06/27/2017
Reviewed 06/27/2017
Will not recommend. Not updated, poorly maintained, poor maintenance workmanship, drugs, smelly apartment, poor response from managers, parking is fine, pool is tiny and hours of access are poor. Nice cookout area. See More
Mallard Crossing Apartments Manager28/28/2017
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I would be happy to speak with you and discuss some of these concerns in better detail, please call me at your earliest convenience at 502.893.7000. Thank you, - Valentina Ashurova, Leasing Manager
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Verified Resident 362502 • 2016 - 2017 Recommended
Updated 06/27/2017
Reviewed 06/27/2017
Great apartment complex. Lots of amenities. Lots of green space. Very dog friendly!!! On 2nd floor of a 3 floor bldg. Can hear neighbors dogs alot but i am sure the people below me would say the same about my dogs:) See More
Mallard Crossing Apartments Manager28/28/2017
Thank you for the high star rating! We always enjoy the feedback and appreciate you taking the time out of your day to share it. - Valentina Ashurova, Leasing Manager
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Resident • 2007 - 2017 Recommended
Updated 06/08/2017
Reviewed 06/08/2017
We just want to take a minute to simply say that we love living here. On this beautiful day, the ability to look out onto the green ways and trees, out across the pond, watching the geese and ducks with their babies is Heaven. We appreciate… See More
Mallard Crossing Apartments Manager09/09/2017
We are so glad to provide you with such a wonderful experience and enjoy having you as our residents! Thank you for taking the time to share your experience. - Valentina Ashurova, Leasing Manager
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Verified Resident 338711 • 2016 - 2017 Recommended
Updated 05/02/2017
Reviewed 05/02/2017
Overall Mallars Crossing is wonderful. Beautifully kept landscape, family friendly with a strong sense of community. Great amenities, floor plan and location. I love having access to a gym, pool and dog park. See More
Mallard Crossing Apartments Manager04/04/2017
Thank you for taking the time to leave a review for us at Mallard Crossing. We're happy we could meet your expectations!
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