| Number of reviews in the past 365 days | 3 |
| Percentage of reviews responded to | 100% |
| Average time to respond to reviews | 4.67 days |
6733 Carribean Lane, Louisville, KY 40219
Ratings & Reviews (17 Reviews)
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Resident • 2019 Not Recommended
Updated 12/15/2019
Reviewed 12/15/2019
I've lived here 3 years the 1st year was great after that it's become a nightmare! The staff is very rude and clearly need training. I've been waiting over a year for something to be fixed. Their lease terms are ridiculous. I got a letter in… See More
Mount Vernon Apartments Manager17/17/2019
I'm sorry that this has been your experience at our community. We take your review seriously and would like to talk through your concerns. Please reach out to our resident relations team at 888.327.2799 if you would like to chat further.
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Resident • 2019 Not Recommended
Updated 11/20/2019
Reviewed 11/20/2019
Nice Apartments...Nasty office Manager, She has a problem with people of Race truly. PLAY' FAVORITE'S Moving soon before I have to smack her. ...........................................................
Mount Vernon Apartments Manager27/27/2019
I am so sorry that this has been your experience at our community. It is always our goal to treat our residents with respect, care, and dignity, and this should not have been an exception. Please feel free to reach out to our resident relations team at 888-327-2799 if you would like to discuss this further.
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Resident • 2014 - 2019 Not Recommended
Updated 09/04/2019
Reviewed 09/04/2019
Absolutely loved the first two years living here but I've definitely been ready to move out for quite some time now. The office staff is very rude and not personable. Maintenance is terrible. I've been waiting on them to fix something for 9 months now. They… See More
Mount Vernon Apartments Manager09/09/2019
We are sorry to hear about your recent concerns. We strive to provide apartment homes and customer service of the highest caliber. Please reach out to our resident relations team at 888.327.2799 if you would like to chat further.
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jbuffat • Resident • 2016 - 2019 Recommended
Updated 04/08/2019
Reviewed 08/15/2016
I have lived at Mt Vernon now for 3 years. I still feel the same way about the apartment and staff as I did in 2016. The apartments and grounds are well maintained. The staff is friendly and always respectful. I don't plan on going anywhere… See More
Mount Vernon Apartments Manager16/18/2017
Jackie, Thank you for your kind words about Mount Vernon Apartments and the love for your apartment and backyard. We appreciate you being a valued resident and the positive feedback and we will strive to continue being the place you want to make your home. Thank you again, Jackie! ~~ Whitney - Property Manager
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Reba stiles • Prospective Resident • Visited 2018 Recommended
Updated 09/18/2018
Reviewed 09/18/2018
I think this place is nice but I'm nit sure how to describe the staff..1 staff in particular could of shown more interest in talking to a person and being more patient i thought she was very judgemental and rude beyond not smiling and welcoming me… See More
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Mount Vernon Apartments Manager19/19/2018
Hi Reba, we appreciate you taking the time to post. We would like the opportunity to speak with you further regarding your concerns. Please feel free to reach out to our Resident Relation's Department at 888-327-2799.
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JADEVE01 • Resident • 2016 - 2017 Recommended
Updated 07/11/2017
Reviewed 07/11/2017
I've lived here going on ten months it is a decent place to live i have had no problems with the neighbors everyone around is relatively nice i'm glad i moved my family here its affordable and i'm glad i also got the unit i was… See More
Mount Vernon Apartments Manager12/12/2017
Hello! Thank you for your feedback. We are pleased to hear that you are happy to call Mt. Vernon your home and we hope that we can continue that relationship. We strive to make this a place people want to make their home and would love to get feedback regarding playground. Please give us a call at the office at 502-968-6171 regarding any repairs needed or update suggestions. Thank you again for your feedback and for making Mount Vernon you home! ~Property Manager, Whitney
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Resident • 2008 - 2015 Recommended
Updated 08/18/2015
Reviewed 08/18/2015
I live in a one bedroom apartment here in phase 1 for 8 years, and now I would recommend anyone to live here..I love it! it's peaceful and quiet, friendly, and clean! I had no problems here and I'm also a hard working women. I did… See More
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clean sweeper • Resident • 2010 - 2015 Recommended
Updated 06/18/2015
Reviewed 06/18/2015
This is a great. Friendly. Clean. Respectful. Peaceful place to reside, and RAISE my kids. The staff are very professional, and work hard to maintain the place to keep it up in standards. Thanks Mount Vernon! Great JoB!
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Resident • 2013 - 2014 Not Recommended
Updated 11/18/2014
Reviewed 11/18/2014
Moved here in 2013 and I'm definitely ready to move, already been looking and pricing new places that actually have some to offer! I actually feel embarrassed about telling friends to move over here because they've only been here a short period of time and having… See More
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Resident • 2012 - 2013 Not Recommended
Updated 08/22/2013
Reviewed 08/22/2013
This place is a PRISON. You can't even sleep in your own bedroom without people from Glick apartments or maintenance walk in on you for their stupid "inspections". They treat you like you're in the way, stupid and don't pay any rent at all. Not cool… See More
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Resident • 2013 Not Recommended
Updated 06/19/2013
Reviewed 06/19/2013
I have lived in mount vernon apartments for 12 years. In the last year this place has went down hill. The assistant property manager tells you one thing and then the property manager tells you something totally different. They never answer the phone when you call… See More
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Resident • 2011 - 2013 Not Recommended
Updated 06/07/2013
Reviewed 06/07/2013
DO NOT MOVE HERE!, roach infested and everything else and they never want to call pest control to maintain and take care of their apartments! They gave me a dirty apartment when I moved in and now everything is falling apart and they have yet to… See More
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Resident • 2010 - 2013 Not Recommended
Updated 01/16/2013
Reviewed 01/16/2013
DO NOT MOVE TO MOUNT VERNON!! THIS place is terrible and very unprofessional. The maintenance here sucks and they mostly just bootleg everything. I have been here for two years and I'm ready to move!! They had the nerve to raise the rent to $577 what… See More
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mysticalmornings • Resident • 2011 - 2012 Not Recommended
Updated 07/01/2012
Reviewed 07/01/2012
Apartment was filthy when we moved in. Make sure you check the broiler on your stove and the water heater closet before u get your keys if you move in. I've been sick for the past few months because of at least an inch of dust,… See More
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love2write • Resident • 2010 - 2012 Recommended
Updated 05/13/2012
Reviewed 05/13/2012
I think the office staff, and Maintenance do a wonderful job at maintaining this place. I really appreciate all the hard work they do, and effort to keep our place safe, clean, friendly, and overall nice. KEEP UP THE GOOD WORK,:)
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Resident • 2011 - 2012 Not Recommended
Updated 04/25/2012
Reviewed 04/25/2012
Mt. Vernon, where to begin. I've had my issues with the office. I had kicked out a former roommate who had Drunken, stealing, drugged out issues, and changed my dead bolt for 15 dollars myself. They told me that i could not just give them a… See More
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Resident • 2010 - 2011 Recommended
Updated 04/13/2011
Reviewed 04/13/2011
I have been living here for a year now and I love it!! The rent is reasonable and the neighbors are nice. The maintence could be better but overall I love living here
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