|Number of reviews in the past 365 days||7|
|Percentage of reviews responded to||100%|
|Average time to respond to reviews||5.71 days|
Springs at Hurstbourne
9202 Bunsen Park Drive
Louisville, KY 40220
|Number of reviews in the past 365 days||7|
|Percentage of reviews responded to||100%|
|Average time to respond to reviews||5.71 days|
Hello, Thank you for your taking the time to provide us with your feedback. We are so sorry to hear that you didn't have a positive experience. We try to be proactive about move out expectations and the condition of the apartment home. We conduct pre-move out inspections with all residents and offer final move out inspections so that there is full transparency regarding the condition of the apartment. I am sorry if you did not have a good move out experience. I would be happy to discuss any charges that you did incur at move out. Please contact me at 502-294-7680. Thank you, Casey Springs at Hurstbourne
Hello, Thank you for taking the time to review your experience at Springs at Hurstbourne. We are so sorry to hear that we have missed the mark with you. We hope to gain more perspective from you so that we can turn this around for you! We do have detached garages available onsite for residents to use. I would be happy to meet with you and we can look at what is available and close to your apartment home. We are in the process of completing a community wide suppression line repair. We have sent literature to each door in hope to create open lines of communication with all residents regarding the nature of the repair. If you have any specific questions, I would be happy to hear them. I want to ensure you are happy with the work being performed in your apartment. Can you please contact me at 502-294-7680, so I can gain more information from you to be assist you? Thank you, Casey Springs at Hurstbourne Team
We are very sorry to hear this. We would love to invite you to our community for a tour so we can show you around community and our beautiful apartment homes. At move in we complete a welcome home move-in inspection with every resident. We conduct final move out inspections too. We provide every resident with a list that prepares them for move out conditions and expectations. We would really love to have the opportunity to show you our community and how great of an experience you will have at Springs at Hurstbourne. Thank you, Springs at Hurstbourne Team
Hello, Thank you for taking the time to review our community. I am sorry to hear that you are not having a 5 star experience with us, and we hope we can turn this around for you! I would be happy to meet with you and discuss any fees that you have been charged. We strive to be transparent with payment expectations and want to make sure there is no disconnect in communication. I would also be happy to place a maintenance request for your front door. Please reach out to me at your convenience, I can collect more details and resolve these issues for you! Thank you, Casey Community Manager
Hi Linda, I am sorry to hear that you did not have a positive leasing experience with us. Our goal is to be transparent with all fees and costs associated with living at our community. We utilize a lease executed by the National Apartment Association. It is important that we remain consistent with all leasing documents and with Fair Housing laws. I would be happy to review the leasing application document with you as well as our lease in hopes that we can turn this experience around. Thank you, Casey Springs at Hurstbourne Team
Hello! Thank you so much for taking the time to review Springs at Hurstbourne! We are so happy that you are enjoying your new home and have been able to connect with other community members! We strive to create a strong sense of community and are glad you could attend our pool party and that you are taking advantage of the bark parks! Thank you so much for choosing to make Springs at Hurstbourne your home! Thank you!
Hi Heather, Thank you for taking the time to provide us with feedback regarding your experience while residing at Springs at Hurstbourne. I am glad to hear that you had a pleasant experience while living at our community. I am sorry that we missed that mark at move out and there was a disconnect with move out expectations. To strive to be transparent with all residents at move out. We conduct a pre-move out inspection and highly encourage a move out inspection so that all parties can be present and in agreement of move out conditions. I would be happy to schedule a time that is convenient for you to discuss concerns related to move out and charges that you did incur. I look forward to connecting with you and hope we can turn this around for you. Thank you, Casey Wells Community Manager
Hello Yiting, We apologize that you experienced noise disturbances while residing in your apartment home. We want everyone to enjoy a peaceful and relaxing environment and are sorry to hear that this was not true for your experience. We will communicate these concerns with senior management and moving forward we will strive to do better. We have open communication lines with all our delivery carriers and if you are experiencing difficulties locating a package, we would like more details regarding the delivery and we can speak with the carrier directly for you and help track the package down. I would be happy to speak with you in detail about your final utility bill and answer any questions you have. Thank you, Casey Wells Manager Springs at Hurstbourne
Hello! Thank you for your review! We greatly appreciate the feedback. We are thrilled to hear that you love where you live and we always look forward to talking to you! Also, if you love it here, be sure to tell your friends and take advantage of our resident referral program! Thank you, Springs at Hurstbourne Team
Hello! Thank you for your review! We appreciate you so much! We love that you enjoy the resident events. We are always open to suggestions for event ideas, please let us know what type of events you'd be most interested in. and THANK YOU for choosing to call Springs at Hurstbourne home! Thank you, Springs at Hurstbourne Team
Hello! Thank you for taking the time to tell us about your experience at Springs at Hurstbourne! It truly makes all of us so happy that you feel comfortable in your home and that you enjoy coming home each evening to a peaceful environment. Creating a sense of community is very important to us and as the warmer months approach we will be sure to host outdoor events that allow for everyone to mingle and get to know each other. Thank you, Springs at Hurstbourne Team
Thank you for taking the time to write a review for Springs at Hurstbourne. We are beyond excited to hear that your experience at Springs was wonderful and that we made you and your wife feel at home! We take pride in our community and our goal is for everyone to love where they live. We enjoyed getting to know you all and we will miss you both and all of your adventurous stories!
Thank you for taking the time to provide us with feedback! We are glad to hear that you have overall had a good experience living at Springs at Hurstbourne. We apologize if we missed you during office hours. If ever we have to step out of the office we post when we will be back. If we do miss you, please call and leave a voicemail and we will be sure to follow up with you. If you need to drop off rent we can collect your check from you and we will also deliver packages to your apartment home.
Hello, Thank you for taking the time to review our community! We are so glad to hear that you enjoy Springs at Hurstbourne and your apartment home. We are always happy to step in and assist if you will be out of town. Please let us know if your plants need any H20 anytime soon! Thank you, Springs team
Hello, Thank you for taking the time to write a review regarding your experience at Springs at Hurstbourne. I am sorry to hear that you have not had an ideal experience. Our goal is to go above and beyond from the moment you tour until move out. We recently implemented a new parking pass system and have received mostly positive feedback. We work with a towing contractor to monitor the community to make sure residents get first serve on parking. We also have garages available and they are only $75.00. We have reported speedy drivers to the local police and they monitor Bunsen Parkway closely. If you have a description of a speedy vehicle, please contact the office with details. I would really like to have the opportunity to speak to you about your maintenance/ staffing concerns. We do accept packages at the office, but encourage carriers to deliver to the front door of the resident. If you have had issues with locating a package, please provide details so we can relay that information to the carriers. I hope we are able to connect and I can address your concerns. Thank you, Casey Community manager
Thank you for taking the time to review our community. We value the feedback. We have implemented a new parking system so that residents can have more parking spots available to them when coming home. Visitors can also park at the clubhouse where this is plenty of parking available. We have received mostly positive feedback in regard to the new parking system, but we would like to talk to you about your concerns about parking and any other concerns. It is our hope to have you as a happy resident for years to come! If you could please reach out to the office we would like to discuss your concerns. Thank you! Your Springs at Hurstbourne Team
We really appreciate your feedback and we are so happy to hear that you are enjoying your new home and community. Please let us know if you have any information regarding pet violations and we will address it immediately. Thank you! Springs at Hurstbourne
We appreciate your review for Springs at Hurstbourne. We are sorry we missed the mark in communication with your family. We would like to have the opportunity to meet with you so that we can address your concerns and hopefully turn your living experience into a great one! I am glad to hear that our maintenance team has been able to address all of your work order requests in a timely manner. Please reach out to the office so we can schedule a time to meet.
Thank you for taking the time to write a review for Springs at Hurstbourne. We are glad that you have had an overall positive experience while living here. If we are missing the mark when completing a work, please reach out to the office. We appreciate your feedback and want to make sure we are getting work order requests completed in a timely manner. ~Your Springs at Hurstbourne Team
Thank you for taking the time to write a review for our community! We are really glad that you've had a great experience living at Springs at Hurstbourne. As the weather gets cooler be sure to stop in and grab some hot chocolate from Starbucks too!
Hello! Thank you for your feedback! We are glad to hear that you enjoy using the amenities offered at Hurstbourne. We love the heated pool too! We hope for a short winter so we can open the pool in April! Thank you!
Hello! Thank you for taking the time to write a review for our community. We are so happy that you love your apartment home! Remember, if you refer a friend and they move in you will get $250.00!! Thanks!
Hello! Thank you for taking the time to write a review for our community! We are happy to hear that you have had a great experience while at Springs at Hurstbourne. Please let us know if you have any questions about your renewal options and we look forward to another great year! Thank you, Springs Team
Hello! Thank you for your feedback! We are so glad to hear that you are enjoying our community and all it has to offer. If there is anything that we can do to improve your residency, please let us know! Thank you, Management
Thank you for taking the time to write a review for Springs at Hurstbourne! We are glad to hear that you are enjoying your apartment home. We are sorry to hear that sometimes you experience noise disturbances. We do have a courtesy officer onsite and our courtesy officer is able to respond to noise disturbances if need be. If you do not have the number for our courtesy officer, please reach out to management. Have a nice day! Thank you! Management
$858 - $960
Studio Grand Overlook
$868 - $959
Studio Grand Courtyard
$1,089 - $1,197
1 BR Designer Courtyard
$1,099 - $1,363
1 BR Designer Overlook
$1,107 - $1,363
1 BR Grand Courtyard
$1,109 - $1,169
1 BR Designer Courtyard Garage
$1,134 - $1,337
1 BR Grand Overlook
$1,217 - $1,530
2 BR Designer Overlook
$1,248 - $1,595
2 BR Grand Courtyard
$1,325 - $1,382
2 BR Grand Overlook
$1,413 - $1,475
2 BR Grand Courtyard Garage
$1,421 - $1,486
2 BR Designer Courtyard Garage
$1,422 - $1,455
2 BR Designer Courtyard
$1,463 - $1,500
2 BR Grand Overlook Garage
$1,254 - $1,374
3 BR Grand Courtyard
$1,334 - $1,717
3 BR Grand Overlook
$1,598 - $1,912
3 BR Grand Courtyard Garage
Springs at Hurstbourne Apartments in Louisville, is a beautiful new, pet-friendly, luxury apartment community under construction just southwest of I-64 at Hurstbourne Parkway! Community, apartment amenities, and location, make Springs at Hurstbourne Apartments a great place to call home. The apartments have many elegant finishes including granite kitchen counter-tops, wood-look flooring in the kitchen, living room and bathrooms, stainless steel appliances, washers and dryers, curved shower rods and 2" faux wood blinds. Every home has a townhome-style, private entry and many have private balconies or patios. Attached and detached garages are also available. Springs at Hurstbourne ha great community amenities such as a resort-style pool, 24-hour fitness center, a leash-free dog park, pet spa area and car-care center. The clubhouse will be a hub of activity with a free coffee bar and Wi-Fi. Our team will always greet you warmly, accept packages and plan great community events so you ...
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