#11,413 #38 #80

What is epIQ?

The Icon

3201 Leith Lane, Louisville, KY 40218
(29 Reviews)
$904 - $1,200/mo

Floor Plans & Pricing

Studio

Studio 1 bath

Studio, 1 Bath | 550 sq. ft.

$904

See Floor Plan Details

1 Bedroom

1 Bed 1 Bath

1 Bed, 1 Bath | 750 sq. ft.

$905 - $1,030

3 Available Units

See Floor Plan Details

2 Bedrooms

2 Bed 1.5 Bath

2 Beds, 1.5 Baths | 950 sq. ft.

$1,175 - $1,200

3 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

C
C

Renter Ratings

D

Review Ratings

Noise

1.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

2.0

Neighborhood

2.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

D

Number of reviews in the past 365 days

1

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

5 days

View Community Timeline
View Community Timeline

The Icon Reviews

(29)

2.9 rating

See Details

29 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

anonymous

Resident 2021 - 2023

12/7/2023

Worst Apartment Ever

Please avoid this property at all costs. If you like roaches and bugs everywhere, dog poop on the floor, fees added to your account, broken fixtures and an ignorant management office this is the place for you. It used to be a great place to… See More>
    Manager

    12/12/2023

    The Icon
    Hello, and thank you for reaching out. We’re sorry to learn that your experience while in our community wasn’t to your satisfaction. We pride ourselves on giving the utmost care, and we’re sorry to hear that wasn’t the case. We’d be more than happy to speak with you privately, but unfortunately, we don’t know who you are. We invite you to reach out to us in more detail at ResidentServicesKY@MonarchInvestment.com, so we can better assist you. Best regards.
    Review Author Icon

    anonymous

    Resident 2021 - 2023

    1/31/2023

    Worst experience ever! Never again!

    If you like roaches all over your apartment like in your bed or dishwasher, kitchen or bathroom, dog feces in the hallways & elevators, or your package stolen then this is definitely the right place for you. I moved in without being notified that there… See More>
    Manager

    2/3/2023

    The Icon
    Hello,We appreciate your kind words about our dedicated team members and thank you for reaching out with your worthy concerns. Here at our community, our team is dedicated to addressing all issues big and small and we apologize that there was a delay in the repairs of your home. Communication is key in working together, and we want our community to look and feel it's best for all to enjoy. As your review is anonymous, we do not know who you are, we would appreciate it if you would reach out to us to discuss your concerns further or you may reach out at residentservicesky@monarchinvestment.comAll the best.
    Review Author Icon

    anonymous

    Resident 2010 - 2022

    9/8/2022

    Review

    The building always smells like sulfur and sewage! People allow their animals to use the bathroom in the common areas and in the doorways making the smell even worse. I love the girl at the front desk Fatima and the maintenance, but the actual manager… See More>
      Manager

      9/14/2022

      The Icon
      Greetings! Thank you for taking the time to review our community. Your loyalty means a lot to us, so please don't hesitate to reach out via email atResidentServicesky@monarchinvestment.com if you ever have additional feedback. Best regards!
      Review Author Icon

      anonymous

      Resident 2016 - 2022

      9/1/2022

      Iconic Home!

      I have been living from place to place I can proudly say I have found a home here. This place has been so comfortable and welcoming and I am glad to be here. There are little to none complaints, the place is safe and secure,… See More>
        Manager

        9/7/2022

        The Icon
        Thanks for the excellent review, Anonymous! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Icon is so lucky to have you as a resident. Please let us know what we can do for you in the future!
        Review Author Icon

        anonymous

        Resident 2022

        8/26/2022

        Icon my home

        My home is beautiful and so are the people... ........................................................... lov Icon !

          Manager

          8/30/2022

          The Icon
          We are so happy to hear how much you are enjoying your living experience here at Icon! We truly appreciate your good and bad input as we strive our best to ensure our residents' happiness. We are here for you, so don't hesitate to let us know if you have any questions.
          Review Author Icon

          anonymous

          Resident 2021 - 2022

          8/23/2022

          Icon is Iconic

          I love living at Icon, my neighbors on my floor are very friendly, the amenities that they have are great! The trash chutes on every floor make disposing of garbage very easy, it's a very accessible location of Louisville, right off of I-264, very near… See More>
            Manager

            8/26/2022

            The Icon
            Hello Anonymous, thank you for the positive feedback! We are always happy to hear good things from our residents. Thanks again for being a loyal resident here at Icon; and writing this fantastic review about our community! It's incredible words like yours that help set us apart from the rest.
            Review Author Icon

            anonymous

            Resident 2013 - 2022

            8/18/2022

            I love living at icon

            This is a friendly atmosphere and I enjoy living here !! I also enjoy working with our office team! I've lived here for 9 years and don't plan on leaving any time soon . Very good location and close to all the stores and also… See More>
              Manager

              8/23/2022

              The Icon
              We are so happy to hear how much you are enjoying your living experience here at Icon! We truly appreciate your good and bad input as we strive our best to ensure our residents' happiness. We are here for you, so don't hesitate to let us know if you have any questions.
              Review Author Icon

              iiiivanthegreattt@gmail.com

              Resident 2022

              7/20/2022

              Icon is best!!!

              My office ladies are the best ! Fatima and Christiana are so helpful and the manager is very professional and helpful too . I loved the move in process and the way they treated me that day. It is a blessing to meet them and… See More>
                Manager

                7/22/2022

                The Icon
                Thank you so much for your kind words, Anonymous. We appreciate you taking the time to share your enjoyable experience with us here at Icon. Our dedicated team counts ourselves lucky for residents like you, and we're happy knowing you're satisfied. We're here for you, so don't hesitate to stop by.
                Review Author Icon

                anonymous

                Resident 2021 - 2022

                7/20/2022

                We love joe !!

                Joe is our favorite ! He is the Maintance tech supervisor at our apartments and he rocks ! Always so helpful to take our needs and out them as priority. The best hands down and we look forward to being here another year!

                  Manager

                  7/22/2022

                  The Icon
                  Thank you so much for your kind words, Anonymous. We appreciate you taking the time to share your enjoyable experience with us here at Icon. Our dedicated team counts ourselves lucky for residents like you, and we're happy knowing you're satisfied. We're here for you, so don't hesitate to stop by.
                  Review Author Icon

                  anonymous

                  Resident 2020 - 2022

                  3/21/2022

                  The whole apartment smells like urine and marijuana almost every body smoke marijuana inside the apartments. This place is very unsafe for health especially for babies don’t move to this place every it’s getting worst day by day the office stuff is very rude especially… See More>
                    Manager

                    3/23/2022

                    The Icon
                    Hello, and thank you for reaching out. We’re sorry to learn that your experience while visiting our community wasn’t to your satisfaction. We pride ourselves on giving the utmost care, and we’re sorry to hear that wasn’t the case. We’d be more than happy to speak with you privately, but unfortunately, we don’t know who you are. We invite you to reach out to us in more detail at ResidentServicesky@MonarchInvestment.com, so we can make things right. Best regards.
                    Review Author Icon

                    anonymous

                    Resident 2012 - 2016

                    7/19/2020

                    Don't move here, we moved out, no damage. We received maybe 50$ out of a 250$ deposit. No excuse for the awful attitude of the staff. Very petty over the smallest things, like dusting habits. Maintenance will complain over a bedroom not being 100% neat,… See More>
                      Review Author Icon

                      anonymous

                      Resident 2017 - 2018

                      7/1/2018

                      so disgusted with this apartment complex. both our toilets clogged up and overflowed. we called maintenance to come fix the problem and were told one of the toilets would eventually go down and be usable and they would come back in the morning and snake… See More>
                        Review Author Icon

                        Ronald E Forrester

                        Resident 2017

                        10/23/2017

                        Very HIGH employee turn over rate so you never know who is going to be in your apartment. The office staff has to be the rudest people I have ever met in my entire life~ Horribly managed and thats an understatement

                          Review Author Icon

                          anonymous

                          Resident 2012 - 2015

                          11/25/2015

                          Lived at Imperial House Apartments for 3 years. Rent rates are not too bad, however, I definitely do not recommend this place! If you want to deal with miscommunication, this is the place to be. The office staff is VERY unprofessional, specially the property… See More>
                            Review Author Icon

                            anonymous

                            Resident 2014

                            12/24/2014

                            Worst place ever! I called the office a month ago over a plumbing issue, no one ever came by. Then this week I came home from work on my lunch break and my apartment door was unlocked and slightly open, no one was inside. I… See More>
                              Review Author Icon

                              anonymous

                              Resident 2012 - 2014

                              1/15/2014

                              Very unprofessional. Horrible communication. Horrible rent increases with no notice. Maintenance come and go in apartments as they please with no notice. No warnings before inspections,only violations. Don't live here,find something better.… See More>
                                Review Author Icon

                                Lovelou315

                                Resident 2012 - 2013

                                12/5/2013

                                Minus Chris the office staff is absolutely ridiculous. The rudest women I've ever met in my life. Along side having problems with them myself I've heard Mary yelling at a man in the hallways in front of everyone, and Joyce is no better. I don't… See More>
                                  Review Author Icon

                                  anonymous

                                  prospectiveVisited 2013

                                  11/11/2013

                                  My boyfriend rented a niceish two bedroom here in July. The building is okay, but the management is ridiculous. My boyfriend wasn't answering his phone to buzz me in and I walked in the front door with someone else (which I have done… See More>
                                    Review Author Icon

                                    anonymous

                                    Resident 2012 - 2013

                                    4/15/2013

                                    I would not recommend this apartment building to anyone. The apartment manager, ------------- is the most unprofessional person that I have ever met. I signed my lease for a year, and had to break it after 5 months due to unforeseen circumstances. I had payed… See More>
                                      Review Author Icon

                                      anonymous

                                      Resident 2011 - 2012

                                      8/7/2012

                                      Imperial House is a mixed bag. It is difficult to get things fixed. There are major water issues d/t roofing. The pool is frequently closed. The model you are shown does NOT match the actual apartment you recieve. There are no lights in the bedrooms… See More>
                                        Review Author Icon

                                        anonymous

                                        Resident 2011

                                        9/15/2011

                                        Imperial House

                                        My wife and I stayed at Imperial House for several months during 2010 and 2011 while temporarily living in Louisville from out of state. We found the residents to be very friendly and quite a diverse group of people. Residents were young, middle… See More>
                                          Review Author Icon

                                          anonymous

                                          Resident 2011

                                          6/11/2011

                                          Do not choose imperial house, trust me! They are cheater!!

                                          Including the manager, all staff in imperial hous are cheater! They are dishonest!!… See More>
                                            Review Author Icon

                                            amalei2006

                                            Resident 2008 - 2010

                                            7/8/2010

                                            Minor annoyances, but worth it.

                                            My husband and I have lived here since July of 2008. We have a 1 bedroom apartment on the 5th floor. If we have the money, we'll probably be moving out when our lease is up but only because we now have a one year… See More>
                                              Review Author Icon

                                              anonymous

                                              Resident 2006 - 2009

                                              8/4/2009

                                              Judge for yourself: Not re-newing lease!

                                              First off, for 3 years I have lived on the 9th Floor in a one bedroom apartment. I have not had any serious issues until this year. My laundry has been tampered with and management did nothing. My windows have leaked for over 9months,before they… See More>
                                                Review Author Icon

                                                anonymous

                                                Resident 2007

                                                3/19/2008

                                                A Fair Value

                                                Having stayed there for part of 2007, moving to be closer to work, I will say that Imperial House is a fair value. I would recommend it for moderately priced living near the airport. Also, they have some furnished apartments, at lower rates… See More>

                                                  Features & Amenities

                                                  Laundry
                                                  • Laundry On-Site
                                                  • Washer and Dryer
                                                  Parking
                                                  • Covered Parking
                                                  Pets
                                                  • Cats Allowed
                                                    Pet Limit: 2. Comments: Visit our pet policy page or contact our office for more information.
                                                    Less Info
                                                    More Info
                                                  • Dogs Allowed
                                                    Pet Limit: 2. Comments: Visit our pet policy page or contact our office for more information.
                                                    Less Info
                                                    More Info
                                                  Other
                                                  • Black or Stainless Appliances
                                                  • Breakfast Bar
                                                  • Clubhouse
                                                  • Custom Two Tone Cabinetry
                                                  • Cyber Cafe
                                                  • Dog Park
                                                  • Fitness Center
                                                  • Flexible Monthly Rent Payments with Flex Rent
                                                  • Gated Access
                                                  • Granite Countertops
                                                  • Hardwood Flooring
                                                  • Modern Well Designed Interiors
                                                  • On-Site Maintenance
                                                  • Oversized Windows
                                                  • Package Receiving Service
                                                  • Pool
                                                  • Sundeck
                                                  • Updated Features
                                                  Show Less
                                                  Show More

                                                  Leasing

                                                  If you are looking for a studio, one or two bedroom apartment for rent in Louisville, look no further! You ll love your home at Icon Apartments! Our Louisville apartments recently underwent a massive renovation, and all homes feature upscale designed interiors, sound-absorbing construction, and open kitchens with inviting breakfast bars.
                                                  Show Less

                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 10:00 AM - 05:30 PM
                                                  • Saturday: Closed
                                                  This community is managed by

                                                  Monarch Investment & Management Group

                                                  A-
                                                  A-
                                                  Communities
                                                  323

                                                  Questions & Answers (1)

                                                  Anonymous
                                                  Asked on: 03/19/2018
                                                  Q: What is security like?

                                                  Frequently Asked

                                                  Based on 29 number of votes by renters, The Icon is currently rated 2.9 out of 5 stars.
                                                  The Icon is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  The Icon is rated 2/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                  The Icon is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                  The Icon is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  The Icon is rated 2/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                  The Icon is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  Managers have replied within 5 days to their community reviews in the past year.
                                                  Monarch Investment & Management Group
                                                  Cats Allowed
                                                  Pet Limit: 2
                                                  Comments: Visit our pet policy page or contact our office for more information.
                                                  Dogs Allowed
                                                  Pet Limit: 2
                                                  Comments: Visit our pet policy page or contact our office for more information.
                                                  1 Bed, 1 Bath
                                                  2 Beds, 1.5 Baths
                                                  Studio, 1 Bath

                                                  Contact Property

                                                  The Icon

                                                  May 2024

                                                  Sun
                                                  Mon
                                                  Tue
                                                  Wed
                                                  Thu
                                                  Fri
                                                  Sat
                                                  1
                                                  2
                                                  3
                                                  4
                                                  5
                                                  6
                                                  7
                                                  8
                                                  9
                                                  10
                                                  11
                                                  12
                                                  13
                                                  14
                                                  15
                                                  16
                                                  17
                                                  18
                                                  19
                                                  20
                                                  21
                                                  22
                                                  23
                                                  24
                                                  25
                                                  26
                                                  27
                                                  28
                                                  29
                                                  30
                                                  31
                                                  Beds

                                                  0

                                                  Baths

                                                  0

                                                  The Icon is a 550 - 950 sq. ft. apartment in Louisville in zip code 40218. This community has a 1 - 2 Beds, 1 - 1.5 Baths, and is for rent for $904 - $1,200. Nearby cities include Okolona, Jeffersontown, Hillview, Fairdale, and Jeffersonville.

                                                  Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.