Number of reviews in the past 365 days | 23 |
Percentage of reviews responded to | 95.65% |
Average time to respond to reviews | 36.04 days |
Contact Property
The Metropolitan
2600 Whitehall Terrace
Louisville, KY 40220
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 23 |
Percentage of reviews responded to | 95.65% |
Average time to respond to reviews | 36.04 days |
Thank you so much for the positive review! We truly appreciate it and strive to work hard and keep our community nice! - Keith
Hello Anonymous, thank you for reviewing the Metropolitan. Yes, the dumpsters have always been in the back of the property. The SmartHome system we installed is overall safer than regular keys with the features you receive - you can see when someone is entering for work orders and emergencies from your phone application. Venterra and management only enters the apartment when a work order is requested or for emergencies only. Please call us so we can discuss any further concerns. 502-459-8180 - Metropolitan Team
Thank you for your review. I will work with the residents around to make sure they are following all proper protocols and keeping the noise levels at a reasonable level. Please call us with anymore questions and concerns! -- Metropolitan Team
Hello! Thank you for your concern. Yes, everyone pays $3 for pest control for sprays on the outside of the buildings and inside when requested, which is in the lease agreement. We don't spray all apartments every month due to some residents not wanting their homes sprayed. If you would like to be added every month, please let us know. We are looking into going with valet trash, however, this has not been decided yet. We are sorry that we are not living up to your expectations. Please let me know if you would like to discuss all of this further. Keith - Community Manager
Thank you so much for your positive comments about The Metropolitan! Talk soon - Metropolitan Staff
Hello! We would love to discuss this with you further. Would you mind giving us a call? 502-459-8180 Metropolitan Team
Thank you again for taking the time to let us know how we did. We hope you have a great day! Metropolitan Team
Hi Verified Resident 853892, thank you so much for your positive comments about The Metropolitan! We appreciate all of your feedback!
Thank you so much for this review! We love that you love living here! Hope to talk soon - Metropolitan Team
Hello! Please give me a call and I can remove your email from our list. Talk soon - Metropolitan Team
Thank you; we appreciate your feedback! You should have seen us trying to carry the pumpkins to the apartments :) - Metropolitan Team
We strive for 100% satisfaction, and it is great to see you had such a positive experience at The Metropolitan. Thank you so much for the kind words! -- Keith
Hi Verified Resident 835942, thank you so much for your positive comments about The Metropolitan! We'd love to discuss your concern though, if you could give us a call. Again, thank you for your kind words, we are so happy that you've enjoyed living here. Thank you, and have a fantastic day!
Thank you for your kind words and this wonderful review! We are happy that you are happy here at the Metropolitan! Talk soon - Keith
We appreciate your positive review about your recent experience with us! Thank you so much again for your feedback! We hope you have a great day! - Keith
Thank you so much for the positive review! We truly appreciate it and strive to work hard and keep our community nice! - Keith
We are very happy we could provide you with a positive experience! Thank you for letting our team know how we did! We look forward to the future at Metropolitan! Take care! - Keith
Verified Resident 774325, we regret to hear that you had a negative experience, but would appreciate the chance to turn your experience around. We would like more information on your experience so we can better address the concerns. Please give us a call at the office so we may schedule a time to discuss. Thank you again for alerting us.
Verified Resident 766155, we are so happy to read such a great review about The Metropolitan! We appreciate you taking the time to share your experience with others. Please take care!
Thank you for voicing your feedback on how we can improve our community. As we've discussed, we are increasing the frequency for which the stairwells are checked, advising our Courtesy Officer to patrol these areas after business hours and we will be posting signs that the hallways are for residents only and are non-smoking. We are working with the Police Department to ensure trespassers are removed from the premises. Please keep in touch and let us know if you have any other suggestions to resolve these issues.
Verified Resident 756213, we're so happy to hear you had such a positive experience with our team! Your satisfaction is our top priority. We hope to be of service to you again in the future. Best wishes, The Metropolitan
Hi Verified Resident 756204, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We are so happy to read such a great review about The Metropolitan! We hope you have a great day!
Thank you for taking the time to let us know how we did, we appreciate your kind words. Thank again, and have a fantastic day! Cindy
Thank you again for taking the time to let us know how we did. We hope you have a great day and thank you for being a great resident! Keith
Thank you for your kind words and this wonderful review and thanks for taking the time to post it. Cindy
$759 - $959
517
10 Units
A1
$839 - $1,099
740
6 Units
B1
***Schedule your Self-Guided Tour today!*** Live it. Love it! at The Metropolitan Apartments in lovely Louisville, Kentucky! Our residents love the upgraded interiors, with granite countertops, stainless steel appliances, espresso cabinets, and washers and dryers included! We are located right off Hikes Rd, and close to 264, which will take you anywhere you want to go for work or play! The Metropolitan is proud to be recognized as an Apartment Ratings Top Rated Award recipient! Only 5% of apartment communities in the US qualify for this award. Come experience a move-in so exceptional, we guarantee it! Give us a call or swing by to take a tour and see what all the fuss is about. We are here for you and available to take your call 24/7. Live it. Love it. Guaranteed.TM
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Contact Property
The Metropolitan
2600 Whitehall Terrace
Louisville, KY 40220