| Number of reviews in the past 365 days | 21 |
| Percentage of reviews responded to | 71.43% |
| Average time to respond to reviews | 45.05 days |
2600 Whitehall Terrace, Louisville, KY 40220
Ratings & Reviews (30 Reviews)
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Verified Resident 766155 • 2020 Recommended
Updated 05/06/2020
Reviewed 05/06/2020
Its been wonderful. All the staff have been super friendly as well as the neighbors. Everyone is very welcoming and all the common areas are always super clean and well-maintained. Ive had nothing but positive experiences in the time Ive been here.
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Verified Resident 725786 • 2019 - 2020 Not Recommended
Updated 04/15/2020
Reviewed 12/10/2019
Horrible. Drug users live here and are never punished. Complex is unsafe and management does not care. Area is filthy, dirty, ugly and shameful. I am too ashamed to bring any family or friends here. We are not take care of.
The Metropolitan Manager06/06/2020
Thank you for voicing your feedback on how we can improve our community. As we've discussed, we are increasing the frequency for which the stairwells are checked, advising our Courtesy Officer to patrol these areas after business hours and we will be posting signs that the hallways are for residents only and are non-smoking. We are working with the Police Department to ensure trespassers are removed from the premises. Please keep in touch and let us know if you have any other suggestions to resolve these issues.
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Verified Resident 756213 • 2018 - 2020 Recommended
Updated 03/30/2020
Reviewed 03/30/2020
The maintenance staff here is absolutely incredible. Every time I put in a request it gets completed the same day ( or within the hour sometimes). My AC went out during this whole COVID19 craziness, and not only did they practice the proper precautions when coming… See More
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Verified Resident 756204 • 2020 Recommended
Updated 03/30/2020
Reviewed 03/30/2020
Very easy move-in process. Very polite staff. Much better than some of the apartments I have stayed at before. The staff is very responsive and extremely patient with us. This is our first official apartment and we couldnt ask for better.
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Verified Resident 754641 • 2020 Recommended
Updated 03/23/2020
Reviewed 03/23/2020
This is my first time living here havent really got to enjoy the apartment yet still moving stuff in but so far I like it a lot very quite and safe havent had any problems since Ive moved in.The apartment is very comfortable love everything around… See More
The Metropolitan Manager25/25/2020
We are so happy to read such a great review about The Metropolitan! We hope you have a great day!
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Verified Resident 751170 • 2017 Not Recommended
Updated 03/10/2020
Reviewed 03/10/2020
My experience is average but if you have 2-3 pets its convenient since you can have up to 3 pets. The maintenance staff is awesome. Rent goes up when renewing which is ridiculous. First day of late payment is $100!then $5 each day, plus a hefty… See More
The Metropolitan Manager11/11/2020
Thank you for taking the time to let us know how we are doing. Yes we are a pet friendly community and allow up to 3 pets here at The Metropolitan. I know you mentioned that we do not have a gym, but I want to make sure you are aware that you have a free membership to LAC compliments of the community so please stop by the office for more information. Thank you so much for your feedback and do not hesitate to stop in the office with any concerns, Cindy
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Verified Resident 750364 • 2019 - 2020 Recommended
Updated 03/07/2020
Reviewed 03/07/2020
My experience has been great so far. My fiance and I love the place and feels very homey. The whole complex seems to be quiet and courteous, however some neighbors could turn their music down a little regardless of the time of day.
The Metropolitan Manager17/17/2020
Thank you for taking the time to let us know how we did, we appreciate your kind words. Thank again, and have a fantastic day! Cindy
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Verified Resident 748194 • 2015 - 2020 Recommended
Updated 02/28/2020
Reviewed 02/28/2020
I love this community....I have lived here for several years, and was even going to move at one time but when the new management team came in all the issues got taken care of. This staff goes over and above everyday to make this property such… See More
The Metropolitan Manager17/17/2020
We appreciate your positive review ! We always strive to provide top quality service to every guest and resident, and are pleased to hear that you have had a great experience here at The Metropolitan!
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annette davis • Resident • 2015 - 2020 Recommended
Updated 02/26/2020
Reviewed 02/26/2020
I love this community....I have lived here for several years, and was even going to move at one time but when the new management team came in all the issues got taken care of. This staff goes over and above everyday to make this property such… See More
The Metropolitan Manager27/27/2020
Thank you again for taking the time to let us know how we did. We hope you have a great day and thank you for being a great resident! Keith
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Verified Resident 746561 • 2020 Recommended
Updated 02/22/2020
Reviewed 02/22/2020
Although we've only been residents at this apartment complex for a month, we can already tell that this is certainly step above in experience and value for our money. The front office staff has been nothing short of helpful and knowledgeable; I feel safe, secure, and… See More
The Metropolitan Manager23/23/2020
Thank you for your kind words and this wonderful review and thanks for taking the time to post it. Cindy
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Verified Resident 738132 • 2017 - 2020 Recommended
Updated 01/22/2020
Reviewed 01/22/2020
Living on the first floor is not that great when you have noisy neighbors. I have lived here for 3 years and I have not been fortunate to have a neighbor that is respectful about playing loud music late at night.
The Metropolitan Manager12/12/2020
We really appreciate your feedback! Please contact the office at 502-459-8180 so that we can work on resolving the issues with your neighbor. Thank you, Cindy
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Resident • 2016 - 2019 Recommended
Updated 12/30/2019
Reviewed 12/30/2019
Having been a resident for the last few years, I have seen staff come and go, and even a change in property management. With each iteration, the experience continues to improve. Since the acquisition from Venterra Realty, the overall experience has gotten significantly better. The staff… See More
The Metropolitan Manager28/28/2020
Thank you again for taking the time to let us know how we did. We hope you have a great day! -- Keith
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Resident • 2019 Recommended
Updated 12/26/2019
Reviewed 12/26/2019
Living at the metropolitan has been a great experience for me. One of the things that stands out the most is the resident service offered by the Metropolitan. I don't have many maintenance issue but when I do the staff is always competent and responds extremely… See More
The Metropolitan Manager06/06/2020
Thank you again for taking the time to let us know how we did. We hope you have a great day! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at The Metropolitan! -- Keith
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Verified Resident 727378 • 2019 Not Recommended
Updated 12/13/2019
Reviewed 12/13/2019
Terrible management- bad at communicating. Constantly told us incorrect information and had to correct themselves, screwing us over every time. We paid way too much to be living here listening to residents hitting their children or screaming at each other.
The Metropolitan Manager06/06/2020
Thank you so much for bringing this to our attention as we take things like this very serious. Please contact the office at 502-459-8180 to discuss further.
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Resident • 2019 Recommended
Updated 12/03/2019
Reviewed 12/03/2019
I just moved out of the Metropolitan after two years of living there the previous management company was absolutely awful, and I was ready to move. But when the new company took over things changed for the better. All members of staff with the new company… See More
The Metropolitan Manager06/06/2020
THANK you for the awesome review! We appreciate you being an AWESOME resident!
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Verified Resident 593215 • 2018 - 2019 Recommended
Updated 10/05/2019
Reviewed 01/16/2019
Very pleased overall, quiet well maintained property. Easily accesible to interstates, shopping, other businesses. I dont own a pet, but enjoy watching them play in the dog park. Pet owners leash and clean up after their pets. I love fhe diversity of the tenants.
The Metropolitan Manager16/16/2019
Thank you so much for the nice rating. We do appreciate you taking the time to put in your review. Thanks again, Metropolitan Management
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Verified Resident 629642 • 2018 - 2019 Recommended
Updated 09/09/2019
Reviewed 04/21/2019
The Management and Maintenance staff are very professional and courteous. I love the features and appearance of my apartment and our community. It is quiet and pet friendly; my dogs are very happy here!
The Metropolitan Manager22/22/2019
Thank you for your kind words. We strive to have great customer service and quality here at The Metropolitan. We appreciate the positive review.
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Verified Resident 668398 • 2019 Recommended
Updated 07/23/2019
Reviewed 07/23/2019
The Metropolitan community is great. Friendly people, spacious lawn for the dogs with great grounds-keeping. I feel totally safe here. I dont have any qualms besides the occasional noisy upstairs neighbors.
The Metropolitan Manager28/28/2019
Thanks again for taking the time to leave us this information about your recent visit. Take care! We appreciate your positive review about your recent experience with us! Thank you again for the great review!
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Verified Resident 659504 • 2018 - 2019 Recommended
Updated 07/02/2019
Reviewed 07/02/2019
The walls in our apartment are fairly thin. We can hear our neighbors sound from their apartment (music/tv/yelling) when its loud. The vents transfer a black particle that sticks to our ceiling. We had an on property local sheriff, but he never gave out tickets to… See More
The Metropolitan Manager28/28/2019
We appreciate you taking the time to leave us this feedback and the nice review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Verified Resident 658903 • 2019 Recommended
Updated 07/01/2019
Reviewed 07/01/2019
We had a few issues that weren't a result of anyone in particular that hadn't been an issue with anyone we had known to live there so when it did happen, staff was incredibly helpful and supportive and checked up on us several times to ensure… See More
The Metropolitan Manager01/01/2019
Thank you for taking the time to place a review. We do care and work really hard to take care of any issues that a resident may have so I'm very happy that we were able to resolve yours. And thank you for the kind words and please let us know if you need anything in the future.
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Verified Resident 645013 • 2019 Not Recommended
Updated 05/27/2019
Reviewed 05/27/2019
Location is nice, maintenance is great. But, mail theft is a huge issue with no attempts at a solution, despite reporting it every time it happens. if you have neighbors who use cigarettes or marijuana, the smell will for sure come through your vents, especially while… See More
The Metropolitan Manager28/28/2019
We do appreciate your concerns. We do have a solution for the packages and mail. We are currently installing a mail center and package lockers which will be located behind building 2616 which will be very convenient for the residents. We do have a courtesy officer on the property so he can always address any issues with smells. Thank you Metropolitan Management
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Verified Resident 643426 • 2018 - 2019 Not Recommended
Updated 05/22/2019
Reviewed 05/22/2019
Its been a okay experience the rent rate is not worth it. You get a 75$ late fee with 5 dollars a day which isnt worth it. There isnt a drop box or anything you can put your rent into if the office is close. They… See More
The Metropolitan Manager22/22/2019
We do understand your concerns but to let you know we do have a few options to pay your rent. You can pay from our portal at any time or you can bring a check into the office. The only time a cashiers check is required is if the rent is late.If you have any questions please feel free to contact the office.
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Verified Resident 641756 • 2019 Recommended
Updated 05/17/2019
Reviewed 05/17/2019
Met all my expectations. Very timely and friendly staff. Thin walls would be my only negative comment, but it doesn't bother me. Like the early bird contest and looking forward to seeing what is coming with renovations. See More
The Metropolitan Manager17/17/2019
Thank you for your positive review. We are very happy that you like the early bird contest and plan on continuing with that. As far as renovations/improvements we have recently added a dog park and are currently working on a mail and package center.
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Verified Resident 639412 • 2015 - 2019 Recommended
Updated 05/13/2019
Reviewed 05/13/2019
Very good. Clean grounds, timely maintenance, and good customer service from the office. We love the dog park, by far the best feature of the property. Great access to everything Louisville has to offer.
The Metropolitan Manager01/01/2019
We are so glad that you love the new dog park as the response from residents has been very positive. We appreciate your kind words and please let us know if there is ever anything that we can do for you.
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Verified Resident 634076 • 2019 Recommended
Updated 05/01/2019
Reviewed 05/01/2019
Very cool and quiet neighborhood.i really like it .My only concern is the parking hard to find a good parking lot when I get off work.Thats my only issue right now.To be honest its a good safe and quiet neighborhood See More
The Metropolitan Manager01/01/2019
Thank you for letting me know about your concern on the parking. You are the first to have mentioned this so we will take a look at it to see if anything can be done. We appreciate your review rating and please let us know if we can do anything for you in the future.
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