What are noise levels like at The Metropolitan?

The community is rated 3.7/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Metropolitan?

The community is rated 3.9/5 stars, signifying much satisfaction on average.

How safe is The Metropolitan?

The community is rated 3.7/5 stars, which is considered being very safe on average.

How satisfied are residents with the neighborhood

The community is rated 4.3/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 4/5 stars, which is considered being very effective on average.

How often does management engage with reviews?

Managers have responded to 95.65% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 36.04 days to their community reviews in the past year.

What types of floor plans are available?

1 Bed, 1 Bath and 2 Beds, 1 Bath

Ratings & Prices for The Metropolitan, Louisville, KY

Renter Ratings

Noise	N/A
Grounds	3.9
Safety	3.7
Office Staff	4.3
Maintenance	4
Neighborhood	4.3
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	23

Manager's Review Engagement

Percentage of reviews responded to	95.65%

Manager's Review Reply Time

Average time to respond to reviews	36.04 days

Ratings & Reviews (51 Reviews)

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Verified Resident 808702 • vrp • 2020

08/28/2020

very quick with fixing things and love the office staff, very nice and welcoming. very satisfied with the apartment itself and the community, everyones friendly and no one bothers eachother. Would definitely recommend.

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The Metropolitan Manager

08/29/2020

Thank you so much for the positive review! We truly appreciate it and strive to work hard and keep our community nice! - Keith

Resident • 2019 - 2021

02/20/2021

The rent is unnecessarily high. Their are two dumpsters but they are side by side and all the way at the back of the apartment complexes. Management is weird and they use keyless entry to enter apartments where ever they want to

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The Metropolitan Manager

02/22/2021

Hello Anonymous, thank you for reviewing the Metropolitan. Yes, the dumpsters have always been in the back of the property. The SmartHome system we installed is overall safer than regular keys with the features you receive - you can see when someone is entering for work orders and emergencies from your phone application. Venterra and management only enters the apartment when a work order is requested or for emergencies only. Please call us so we can discuss any further concerns. 502-459-8180 - Metropolitan Team

Verified Resident • vrp • 2019 - 2020

Updated Review

02/09/2021

Other tenants do not respect living over others ... Partying during covit-19.... Loud noise... I don't mind music turn down. Bass.... It is the company people keep... That is why cars was broken into.... Visitors get to park over night all night.... I have to reserve… See More

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The Metropolitan Manager

02/11/2021

Thank you for your review. I will work with the residents around to make sure they are following all proper protocols and keeping the noise levels at a reasonable level. Please call us with anymore questions and concerns! -- Metropolitan Team

2 Previous Reviews· Last 01/05/2021

Resident • 2019 - 2021

02/02/2021

This place is costly. We pay an extra few dollars for EVERY SINGLE MONTH for pest control and trash pickup. But here is the gag, you have to call the office every month to get put on a list for pest control to come spray your… See More

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The Metropolitan Manager

02/04/2021

Hello! Thank you for your concern. Yes, everyone pays $3 for pest control for sprays on the outside of the buildings and inside when requested, which is in the lease agreement. We don't spray all apartments every month due to some residents not wanting their homes sprayed. If you would like to be added every month, please let us know. We are looking into going with valet trash, however, this has not been decided yet. We are sorry that we are not living up to your expectations. Please let me know if you would like to discuss all of this further. Keith - Community Manager

Verified Resident • vrp • 2020

02/02/2021

It has been a wonderful stay. Everyone is so friendly and polite, it's really like our own little neighborhood! The staff has been excellent as well. I love my apartment because it makes me feel like I have my own little home.

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The Metropolitan Manager

02/04/2021

Thank you so much for your positive comments about The Metropolitan! Talk soon - Metropolitan Staff

Verified Resident • vrp • 2020

Updated Review

01/13/2021

The area is great as its close to a few key places. Its quite expensive and Im not sure how well the price matches the overall quality. I know that I wont be renewing my lease because its not been a great experience.

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The Metropolitan Manager

01/13/2021

Hello! We would love to discuss this with you further. Would you mind giving us a call? 502-459-8180 Metropolitan Team

2 Previous Reviews· Last 11/08/2020

Verified Resident • vrp • 2016 - 2020

Updated Review

01/13/2021

I love the maintenance staff. They are out and about 6 days a week to clean and maintain the property. Management is friendly and quick to respond. Neighbors dont bother you and respect your privacy. I just dont like that some people dont clean up after… See More

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The Metropolitan Manager

01/13/2021

Thank you again for taking the time to let us know how we did. We hope you have a great day! Metropolitan Team

Previous Review

· 09/10/2020

Verified Resident 853892 • vrp • 2020

12/15/2020

Its very nice. I have a dog & the dog park is amazing being so close to my apt. For the most part its quiet but being on the bottom floor you can hear your neighbors walking upstairs. The staff around the facility are very nice… See More

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The Metropolitan Manager

12/16/2020

Hi Verified Resident 853892, thank you so much for your positive comments about The Metropolitan! We appreciate all of your feedback!

Verified Resident 850105 • vrp • 2020

12/05/2020

Great place to live! Beautiful inside and out , pet friendly.. quiet neighborhood, bus route available. The staff are friendly, grills to barbecue available, parking, a gazebo with a fire pit! Wonderful place to live!

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The Metropolitan Manager

12/07/2020

Thank you so much for this review! We love that you love living here! Hope to talk soon - Metropolitan Team

Verified Resident 847069 • vrp • 2018 - 2020

11/25/2020

I do not wish to leave any comments at this time. My child lives here not me and I am not comfortable giving any information at this time. You will need to speak to my child directly for any comments. Thank you. See More

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The Metropolitan Manager

11/29/2020

Hello! Please give me a call and I can remove your email from our list. Talk soon - Metropolitan Team

Verified Resident 842216 • vrp • 2020

11/11/2020

While covid makes it hard to have community gatherings, the staff understands that and went above and beyond and passed pumpkins out to those who wanted them for this halloween! It was nice seeing all the different pumpkins my neighbors carved to make for a festive… See More

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The Metropolitan Manager

11/11/2020

Thank you; we appreciate your feedback! You should have seen us trying to carry the pumpkins to the apartments :) - Metropolitan Team

Verified Resident 748194 • vrp • 2015 - 2020

11/04/2020

there is no where else i would rather live. you should come and check them out. i truely feel at home. great price, great features, they have nice activities for us when we can. i have checked out other places, but this one gives me all… See More

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The Metropolitan Manager

11/05/2020

We strive for 100% satisfaction, and it is great to see you had such a positive experience at The Metropolitan. Thank you so much for the kind words! -- Keith

Verified Resident 835942 • vrp • 2020

10/25/2020

Its Great Staying Here. My Neighbors Are Super Friendly, We Share A Lot Of Things. Our Kids Play Together And Get Along. I Only Wont be Returning Due To Rent Being Too High. Everything Else Is Great Though. See More

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The Metropolitan Manager

10/28/2020

Hi Verified Resident 835942, thank you so much for your positive comments about The Metropolitan! We'd love to discuss your concern though, if you could give us a call. Again, thank you for your kind words, we are so happy that you've enjoyed living here. Thank you, and have a fantastic day!

Verified Resident 830490 • vrp • 2020

10/09/2020

From the time I talked on the phone to Keith the office manager to now everything has been amazing. Everyone is so kind and helpful. This has been the best place I have lived. The application process was so smooth. The speed of the responses Keith… See More

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The Metropolitan Manager

10/12/2020

Thank you for your kind words and this wonderful review! We are happy that you are happy here at the Metropolitan! Talk soon - Keith

Verified Resident 593215 • vrp • 2018 - 2020

08/31/2020

Well maintained property. Frendly, knowledgeable, and responsive staff. Grounds crew is excellent. Maintenance crew is excellent. Modern appliances, cabinets, flooring. A/C, heating, electric, and plumbing work really well. Quiet atmosphere.

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The Metropolitan Manager

09/01/2020

We appreciate your positive review about your recent experience with us! Thank you so much again for your feedback! We hope you have a great day! - Keith

Verified Resident 808702 • vrp • 2020

08/28/2020

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The Metropolitan Manager

08/29/2020

Thank you so much for the positive review! We truly appreciate it and strive to work hard and keep our community nice! - Keith

Verified Resident 806741 • vrp • 2017 - 2020

08/23/2020

I have a great experience to have all necessary things to be put in place and with my Neighbor and his dog no noise. Everyone in my apartment keep their own business . My experience is place provided for all neighbored to do BBQ . See More

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The Metropolitan Manager

08/25/2020

We are very happy we could provide you with a positive experience! Thank you for letting our team know how we did! We look forward to the future at Metropolitan! Take care! - Keith

Verified Resident 774325 • vrp • 2020

06/01/2020

The neighborhood isnt up to the standards for a family. Homeless people are everywhere and it fees unsafe to be outside your own apartment. I had a lady banging on my door the first day I moved in looking for long lost daughter. So good luck… See More

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The Metropolitan Manager

08/19/2020

Verified Resident 774325, we regret to hear that you had a negative experience, but would appreciate the chance to turn your experience around. We would like more information on your experience so we can better address the concerns. Please give us a call at the office so we may schedule a time to discuss. Thank you again for alerting us.

Verified Resident 766155 • vrp • 2020

05/06/2020

Its been wonderful. All the staff have been super friendly as well as the neighbors. Everyone is very welcoming and all the common areas are always super clean and well-maintained. Ive had nothing but positive experiences in the time Ive been here.

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The Metropolitan Manager

08/19/2020

Verified Resident 766155, we are so happy to read such a great review about The Metropolitan! We appreciate you taking the time to share your experience with others. Please take care!

Verified Resident 725786 • vrp • 2019 - 2020

04/15/2020

Horrible. Drug users live here and are never punished. Complex is unsafe and management does not care. Area is filthy, dirty, ugly and shameful. I am too ashamed to bring any family or friends here. We are not take care of.

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The Metropolitan Manager

02/06/2020

Thank you for voicing your feedback on how we can improve our community. As we've discussed, we are increasing the frequency for which the stairwells are checked, advising our Courtesy Officer to patrol these areas after business hours and we will be posting signs that the hallways are for residents only and are non-smoking. We are working with the Police Department to ensure trespassers are removed from the premises. Please keep in touch and let us know if you have any other suggestions to resolve these issues.

Verified Resident 756213 • vrp • 2018 - 2020

03/30/2020

The maintenance staff here is absolutely incredible. Every time I put in a request it gets completed the same day ( or within the hour sometimes). My AC went out during this whole COVID19 craziness, and not only did they practice the proper precautions when coming… See More

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The Metropolitan Manager

08/19/2020

Verified Resident 756213, we're so happy to hear you had such a positive experience with our team! Your satisfaction is our top priority. We hope to be of service to you again in the future. Best wishes, The Metropolitan

Verified Resident 756204 • vrp • 2020

03/30/2020

Very easy move-in process. Very polite staff. Much better than some of the apartments I have stayed at before. The staff is very responsive and extremely patient with us. This is our first official apartment and we couldnt ask for better.

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The Metropolitan Manager

08/19/2020

Hi Verified Resident 756204, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Verified Resident 754641 • vrp • 2020

03/23/2020

This is my first time living here havent really got to enjoy the apartment yet still moving stuff in but so far I like it a lot very quite and safe havent had any problems since Ive moved in.The apartment is very comfortable love everything around… See More

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The Metropolitan Manager

03/25/2020

We are so happy to read such a great review about The Metropolitan! We hope you have a great day!

Verified Resident 750364 • vrp • 2019 - 2020

03/07/2020

My experience has been great so far. My fiance and I love the place and feels very homey. The whole complex seems to be quiet and courteous, however some neighbors could turn their music down a little regardless of the time of day.

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The Metropolitan Manager

03/17/2020

Thank you for taking the time to let us know how we did, we appreciate your kind words. Thank again, and have a fantastic day! Cindy

annette davis • Resident • 2015 - 2020

02/26/2020

I love this community....I have lived here for several years, and was even going to move at one time but when the new management team came in all the issues got taken care of. This staff goes over and above everyday to make this property such… See More

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The Metropolitan Manager

02/27/2020

Thank you again for taking the time to let us know how we did. We hope you have a great day and thank you for being a great resident! Keith

Verified Resident 746561 • vrp • 2020

02/22/2020

Although we've only been residents at this apartment complex for a month, we can already tell that this is certainly step above in experience and value for our money. The front office staff has been nothing short of helpful and knowledgeable; I feel safe, secure, and… See More

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The Metropolitan Manager

02/23/2020

Thank you for your kind words and this wonderful review and thanks for taking the time to post it. Cindy

•

Updated Review

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Manager

Features & Amenities

General

BBQ and Picnic Area

Bark Park

Mobile Account Management

Mobile Payments Accepted

Mobile Service Requests

Outdoor Patio with Fire Pit

Outdoor Social Areas

Pet Friendly Community- 3 Pets Welcome

Picnic Area with Pavilion

Pets

Dogs Allowed
Deposit: $100
Fee: $300
Rent: $25
Restrictions: Breed restrictions apply. Please contact office.
Pet Limit: 3
Comments: Venterra welcomes up to 3 pets. Charges listed are for one pet, please contact the office for additional pet fees. Breed Restrictions Apply.

Cats Allowed
Deposit: $100
Fee: $300
Rent: $25
Pet Limit: 3
Comments: Venterra welcomes up to 3 pets. Charges listed are for one pet, please contact the office for additional pet fees.

Leasing:

***Schedule your Self-Guided Tour today!*** Live it. Love it! at The Metropolitan Apartments in lovely Louisville, Kentucky! Our residents love the upgraded interiors, with granite countertops, stainless steel appliances, espresso cabinets, and washers and dryers included! We are located right off Hikes Rd, and close to 264, which will take you anywhere you want to go for work or play! The Metropolitan is proud to be recognized as an Apartment Ratings Top Rated Award recipient! Only 5% of apartment communities in the US qualify for this award. Come experience a move-in so exceptional, we guarantee it! Give us a call or swing by to take a tour and see what all the fuss is about. We are here for you and available to take your call 24/7. Live it. Love it. Guaranteed.TM

Office Hours

Sunday: Closed

Monday - Friday: 09:00 AM - 06:00 PM

Saturday: 10:00 AM - 05:00 PM

The Metropolitan

Floor Plans

epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#175594; } .epiq-report-c { fill:#1976d2; } .epiq-report-d { fill:#8bc34a; } N/A

Renter RatingsB+

Review CountA

Manager's Review EngagementA+

Manager's Review Reply TimeB

Ratings & Reviews (51 Reviews)

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Metropolitan Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Metropolitan Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Metropolitan Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Metropolitan Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Metropolitan Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Metropolitan Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Metropolitan Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Metropolitan Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Metropolitan Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Metropolitan Manager

Noise

Community epIQ Grade

Renter Ratings

Review Count

Manager's Review Engagement

Manager's Review Reply Time