The Overlook at St. Thomas

Rebecca, I respect your opinion and would like to take this opportunity clear up any misunderstandings. We absolutely have a policy in place for military personnel who cannot complete their lease term due to receiving orders for a permanent change of station (PCS). Early lease termination fees and concession recoveries are waived in this situation. I understand your son is in medical school and is leaving temporarily to complete a medical rotation at an Army base. I have the highest respect for your son's career path. However, a medical rotation is not cause for a military transfer. Our job is to make our residents' lives easier, not more complicated. I understand medical school is an incredibly taxing time. We offer a variety of lease terms ranging from 6 - 15 months so that our residents can consider their future plans and choose a time frame works best for them. I appreciate your concerns regarding this situation, but to protect the privacy of our residents we must be intentional in only communicating specific matters with lease holders. I have discussed the situation with your son, the lease holder, and would encourage you to speak to him if you have any additional questions. Sincerely, Allison Zimmerman, Property Manager

Thank you so much for your kind words. I'm glad you enjoy our spacious clubhouse and the friendly staff that works here! Our intent is to create a luxurious and maintenance free living experience for our residents. I'm thrilled to find this has been your experience. I will certainly pass along your message with our staff. We look forward to serving you for many years to come! -Allison Zimmerman, Property Manager

Thank you for your appreciative feedback. It made my day to find you are enjoying your experience at our community! I could not agree more, The Overlook is more than just an "apartment complex." Instead, our rolling hills, green space, and top notch amenities create a true community and lifestyle experience. Our maintenance team will be thrilled to know you appreciate their high standard for service. I will pass along your kind words. Thank you again for taking the time to share your experience. I hope you will continue to share any and all feedback throughout your time at our community. Your satisfaction is our highest priority. Best, Allison Zimmerman, Property Manager

Katherine, thank you so much for taking the time to share your experience! Our staff works hard to create the best living experience possible. I'm thrilled to find we met your standards! I will definitely pass your kind words along to your team. Again, thank you for your feedback. Allison Zimmerman, Property Manager

Thank you for your review! Our goal is to provide a high quality living experience at every level. I am thrilled our apartments and service met your satisfaction. I will pass your words along to our team. We are always delighted to receive resident feedback (positive or negative) and use it to evaluate how we can serve our residents better. Thank you for making The Overlook your home. --Allison Zimmerman, Property Manager

Thank you for your feedback! We are so happy to see you are enjoying living at The Overlook. As a luxury community, our priority is to provide the highest standard of service and amenities. It is our goal to offer not only quality apartments, but also an environment which enhances your living experience. We are thrilled you have been pleased with our numerous updates and community features. Rest assured they will not stop anytime soon. Plans are constantly in the making for how we can better accommodate your lifestyle. Thank you again for your kind words. I will pass this message along to our office and maintenance staff. Best wishes, Allison Zimmerman, Property Manager

Thank you for your feedback! Since you and your husband lived at The Overlook for 10 years, your opinion has exceptional value. Your complimentary words mean the world to us. I'm so pleased to see you enjoyed our living accommodations and appreciated our professional maintenance team. We agree, our location cannot be beat and carry the title, "Best Location in Louisville" proudly. We set high standards for our performance and are thrilled our service met your satisfaction for over 10 years. Again, thank you for your loyalty to our community and sharing your kind words. We hope that if life ever leads you back to Louisville, you will again make The Overlook your home.