Urban Flats

Hello, and thank you for sharing your amazing experience with Urban Flats. We are so excited to have your daughter as a resident with us, and we are glad to know she is enjoying her apartment home and all the wonderful amenities and conveniences our community offers. We know finding the perfect apartment home is very stressful, and we are so glad our team was able to ensure your daughter's satisfaction, and make her move in experience so enjoyable. Our mission is to deliver authentic experiences in the moment that lead to stories people want to share, and we thank you for sharing your story with us. We look forward to having your daughter as a resident with us for many years to come, and if there is anything we can do for her, she is more than welcome to reach out to us at the office or stop in and visit us. Thank you, Urban Flats Team

Suggested Response: Hello, and thank you for sharing your feedback with Urban Flats. We sincerely apologize for the experience you've had with our community. We would like to take this opportunity to share with you what our team is doing to ensure your concerns are being addressed and resolved. Our community is gated, and garages and the gate are on an access-only system to ensure only residents are able to enter the community. A few residents did report concerns with their openers not working properly with their garage doors, and once the openers were re-set, the garage doors opened without any further issue. We are very sorry your garage door was not working properly, but we are happy to report your garage door has been fully replaced and repaired. In an effort to ensure residents are parking in their proper, assigned spaces, we are conducting a full garage audit. We would be more than happy to discuss this information with you in greater detail, as we value your feedback and want to ensure your satisfaction. If there is anything we can do for you, or if you want to share your experience with us personally, please, don't hesitate to contact us at the office. We are available at your convenience at [email protected] or 502-585-2228. Thank you, Candra Y., Property Manager

Hello, Mr. Jada, and thank you for sharing your wonderful experience with Urban Flats. We are absolutely thrilled to have you as a resident with us. One of the best things about our community is having residents who love their apartment homes, and we are so glad you have chosen to make Urban Flats your home for the past 10 years. Our mission is to deliver authentic experiences in the moment that lead to stories people want to share, and we thank you for sharing your story with us. We hope to have you as a resident with us for many more years to come, and if there is anything we can do for you, please, do not hesitate to contact us at the office or stop in and visit us. Thank you, Urban Flats Team

Hello, Kevin and Wayne, and thank you for sharing your feedback with Urban Flats. We would like to take this opportunity to thank you for sharing your experience and thoughts with our community, and we are sorry you did not enjoy being residents with us. Our Senior Area Director and Vice President of our region have reached out to you personally in attempt to work with you to address and resolve the concerns you have brought to our attention. We value your feedback and will use it to improve our community, and ask that you reach out to them at your earliest convenience. Thank you, Urban Flats Team

Hello, and thank you for sharing your feedback with Urban Flats. We sincerely apologize for the move-in experience you had with our community. Our goal is to provide all of our residents with best in class customer service and an exceptional rental experience, and we're very sorry we were unable to ensure your satisfaction. Any resident who signs a lease at our community is required to adhere to the policies in the lease - which include a notice to vacate and lease-breaking fees that apply to all residents per Fair Housing. We'd be more than happy to speak with you personally regarding your concerns, and work with you to help address and resolve them. We ask that you please, reach out to us directly so we may assist. We are available at your convenience at [email protected]n.com or 502-585-2228. We look forward to speaking with you. Thank you, Bobbi H., Property Manager

Hello, and thank you for leaving such a wonderful review for Urban Flats. We truly appreciate your kind compliments to our community, and we are so happy to know you have been enjoying your apartment home and being a resident with us. Urban Flats has undergone a lot of wonderful changes and renovations, and we are glad you loved the renovated apartment home you viewed! We strive to provide best in class customer service and an exceptional rental experience, and we are thrilled you have made Urban Flats your home. If there is anything we can do for you, or if you have any additional questions regarding transferring to a renovated apartment home, please, do not hesitate to contact us at the office or stop in and visit us. Kind Regards and Many Thanks, Urban Flats Team

Hello, and thank you for leaving such a wonderful review for Urban Flats. We truly appreciate your kind compliments to our team, and we are so happy to know you have been enjoying your apartment home and being a resident with us. We strive to provide best in class customer service and an exceptional rental experience, and we are thrilled you called Urban Flats your home. While we are so sad to see you go, we do wish you all the best of luck on your new adventures, and welcome you back to the community any time. If there is anything we can do for you, or if you have any questions or concerns regarding your move out, please, do not hesitate to contact us at the office or stop in and visit us. Kind Regards and Many Thanks, Urban Flats Team

Hello, Michael, and thank you for leaving such a wonderful review for Urban Flats. We truly appreciate your kind compliments to our team and community, and we are so happy to know you have been enjoying your apartment home and all the wonderful conveniences and amenities our community offers our residents. Urban Flats has undergone many wonderful improvements and renovations, and we are so glad to know our residents have been enjoying all the new and exciting ways we have improved our community. We strive to provide best in class customer service and an exceptional rental experience, and we are thrilled to have you as a resident with us. If there is anything we can do for you, please, do not hesitate to contact us at the office or stop in and visit us. Kind Regards and Many Thanks, Urban Flats Team

Hello, and thank you for leaving your feedback for Urban Flats. We sincerely apologize for the experience you have had with our community. We would like the opportunity to follow up with you regarding your review, and share with you what our team at Urban Flats has done to address and resolve the matters you have brought to our attention. We value your feedback and will use it to improve our community. Should you wish to share your experience with us personally, and allow our team to discuss with you what is being done to ensure your satisfaction, please, do not hesitate to reach out to us at the office. We are available at your convenience at [email protected] or 513-672-8611. Thank you, Lori Collins, Senior Area Director

Hello, and thank you for leaving such a wonderful review for Urban Flats. We truly appreciate your kind compliments to our team and community, and we are so happy to know you have been enjoying your apartment home. We strive to provide best in class customer service and an exceptional rental experience, and we are thrilled you have chosen to make Urban Flats your home. If there is anything we can do for you, please, do not hesitate to contact us at the office or stop by and visit us. Kind Regards and Many Thanks, Urban Flats Team

Hello, Josh, and thank you for leaving your feedback for Urban Flats. We sincerely apologize for the experience you had while you were a resident with us. We value your feedback and will use it to improve our community. If you have any questions or concerns that we can help address after your move out, please, do not hesitate to contact us at the office. We are available at your convenience at [email protected] or 502-585-2228. Thank you, Amber C., Property Manager

Hello, and thank you for leaving your feedback for Urban Flats. We sincerely apologize for the experience you have had. We would like to take this opportunity to thank you for sharing your concerns with us, as we value your feedback and will use it to improve our community. We would like to follow up with you personally regarding the concerns you have brought to our attention, and share with you what our team here at Urban Flats is doing to ensure these concerns are being addressed and resolved. Please, reach out to us at your convenience at [email protected] or 502-585-2228. Thank you, Amber C., Property Manager