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Valley Farms

10200 Renaissance Valley Way

Louisville, KY 40272

 
 
 
 
 
 

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  Verified Resident 112226
vrp · 2019
Rating Breakdown
Noise
Maintenance
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12/05/2019
This apartments community is horrible. I was given an ADA apt without being told; it wasn't cleaned nor painted. Smelled like urine and poop. Still had ada required seat in walk in tub. No bottom cabinets in kitchen nor bathrooms. No microwave nor clock on stove. Was told the apartment I was supposed to move in was not available as promised but "this apartment is the exact same as the promised apartment but just a few dollars cheaper"...now I know why! It isn't the same even tho the manager checked to "ensue" it was. Bad neighbors who were loud. Couldn't even sleep in it that night. Past tenants must had pet and daughter allergic to them as she instantly had attack when she finally came into the house later that evening. I had traveled over 10 hrs that day to get to new apartment; sleepy and had to meet movers who were on tight deadline only to be able to look over apartment after movers left and I returned back from getting daughter from school and getting dinner. The office was closed so I went in next day where I received an apology told no other apartments were available and that they would reach out to regional manager to see about my refund. I moved my things to a totally different apartment community and returned VF keys next morning since they were closed by time I got all my things out after searching for an apartment community that was available and large enough to hold my items. That snag I was told regional director approved my refund and we had to wait for legal to sign off but there will be no issues. The Promised refund haven't received and I am Still being charged rent for an apartment I don't live at and am being threatened to be taken to court. They will NOT return phone calls nor emails I been sending. Very bad experience. Don't rent here!!!!!!!!
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