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Victory Knoll Apartments

11840 Ellingsworth Lane

Louisville, KY 40243

 
 
 
 
 
 

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Verified Resident 669103 2019 Recommended
Reviewed 07/24/2019
The apartment itself is great but the move in process is unorganized. The office staff failed to suggest I pay with a check or cash at move in because they have a $30 debit card processing fee. Also i was advised i was the first appointment, but they didn't see me first even though we all arrived at the same time. Just poor communication amongst the office staff and residents.
Victory Knoll Apartments Manager07/30/2019

Hello, We apologize for any miscommunication on our part. It is our goal to provide a smooth move in process for each of our residents and clearly we failed on this particular move in. Thank you for bringing this situation to our attention and for allowing us to put in place better procedures for future residents who are moving in at Victory Knoll Apartments. Thank you, Your Victory Knoll Management Team

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