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Victory Knoll Apartments

11840 Ellingsworth Lane

Louisville, KY 40243

 
 
 
 
 
 

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  Verified Resident 747493
vrp · 2020
 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/28/2020
Everything about this apartment complex is amazing except for a few things. Parking is the WORST I've ever seen. Att are your only internet options. It's terrible internet, they won't fix anything and charge you for coming to try and fix it. Everything else is pretty amazing.
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Victory Knoll Apartments Manager

10/29/2020

Hello, Thank you for sharing this feedback about the community, we appreciate you taking the time to do so. While we're glad to know you're enjoying most of what the community has to offer, we're disappointed to hear about your experience with parking and AT&T. We do apologize for any inconvenience you've experienced with parking. We design our communities to have more parking than required by the city, but with many people continuing to work from home or remaining unemployed, we know that parking is tight, especially directly in front of each building. We do ask that guests of residents park in front of the clubhouse and require residents with garages to park their vehicle inside of it. If you see anyone breaking any parking rules as detailed in their lease, please call us in the office at (502) 245-1114 so that we can address the problem as quickly as possible. We hope as people return to work parking issues are alleviated. Internet is a very important utility, and it's important to us that we ensure you receive the level of service you deserve. Please call us in the office at your earliest convenience so that we can work with our partners at AT&T to resolve any issues you're currently having with the internet. While we aren't on your account, we want to help expedite AT&T's response and resolution of the issue. We hope to resolve these two issues for you so that life at Victory Knoll will meet both our expectations and yours, as your satisfaction as a resident is our #1 priority. We look forward to speaking with you soon. Thank you, Your Victory Knoll and Hagan Properties Management Team

 1 Previous Review
vrp · 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/25/2020
We love living here more and more everyday. Victory knoll isn't an apartment complex, it's a community. Everyone is friendly and will stop and chat. We love taking our dogs to the dog park and chatting with other dog owners. We made a great decision moving into this beautiful community!
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Victory Knoll Apartments Manager

02/25/2020

Hello, Thank you for sharing your experience living at Victory Knoll! We're so happy to hear that you're settling in comfortably and that you feel like part of the community--that's always our goal! Thank you for choosing to call Victory Knoll home and for joining our growing community. Please let us know if there is anything we can do for you now and in the future. Thank you, Your Victory Knoll and Hagan Properties Management Team

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