Willows of Plainview Apartments

9800 Willow Brook Circle, Louisville, KY 40223
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Willows of Plainview Apartments

9800 Willow Brook Circle

Louisville, KY 40223

 
 
 
 
 
 

ApartmentRatings Property Breakdown

OVERALL SCORE
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Maintenance
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Grounds
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82%RECOMMENDED
THIS PROPERTY
VS
73%CITY AVERAGE

Ratings & Reviews

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Willows of Plainview Apartments Manager

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[email protected] • Resident 2017 - 2019 Recommended
Reviewed 06/20/2019
The Willows apartment complex run by NTS inc. is by FAR the best place to choose to live at! I've lived here with my family since June 2017. I was nerboys at first, because every place is great at first, but then things go downhill, BUT… See More
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Resident 2017 - 2019 Not Recommended
Reviewed 03/16/2019
If you use special lighting to find pet stains than a resident Would not know whether the stains are there when they move in And do their move inspection unless you provide that light for them. The stains I am referring to are huge water stains… See More
Willows of Plainview Apartments Manager03/16/2019

I am sorry to hear you were disappointed in your experience in our community. As this is an anonymous review, I am unable to address your concerns specifically. I would like to explain a few of the items you mentioned however. It sounds like there may have been carpet damages found during your move out inspection. The light we use during move out inspections is provided to us by our carpet cleaners to detect pet urination stains. We pull back the carpet to ensure that it is a pet stain, as they soak through to the back of the carpet, where other stains (coffee, wine, etc.) do not. We certainly do not squeeze money out of our residents (both past and present), however when damages are assessed we do have to charge for those. Around Valentine's Day we did ask people to leave a review (positive or negative, we did not specifically ask for positive reviews) in an effort to boost our number of online reviews and in return they would be entered to win a gift card. This was regardless if the review was positive or negative. We did not tell people if they left a positive review, they will receive a $100 gift card. We appreciate and request feedback from residents, both positive and negative, so we can better improve our customer service for our clients. We never offer people out of their lease as a way out of fixing something. We pride ourselves in taking care of our residents and apartments so we always work towards resolving any and all maintenance issues. It's true that part of living in an apartment community is sometimes we do hear our neighbors, which is why we encourage residents to reach out to us if their neighbors inadvertently may be causing excessive noise. This way we can address the issue with that specific person. Again, I am sorry to hear you were disappointed in your experience here. If you have any other concerns please feel free to reach out to me at 502-244-1611 and ask for Kristen. I am the property manager and I would be happy to assist you.

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Resident 2017 - 2019 Recommended
Reviewed 02/11/2019
I've lived at the The Willows for a year and half now and I can't imagine living anywhere else! The staff is amazing and so helpful, the maintenance is always quick and effective, and the amenities are incredible! The Willows also gives you the most square-footage… See More
Willows of Plainview Apartments Manager02/11/2019

Thank you for your review! I am delighted to hear you have enjoyed living at The Willows! Thank you for your kind comments regarding our staff. I am happy to hear you have found us to be helpful and responsive to your needs! Please know I have passed your kind comments on to the rest of the team. And we agree, you cannot beat our square-footage! We are fortunate to have large, open concept floor plans in such a convenient location. Thank you again for your review! Kristen Taft, Property Manager

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Susanlwatts • Resident 2018 - 2019 Recommended
Reviewed 02/10/2019
The complex is very well kept and friendly. The office staff are amazing and are always available to help with anything. The homes are well maintained and pet friendly. The complex I located in a nice neighborhood and close to conveniences. Beautiful pool and fitness room… See More
Willows of Plainview Apartments Manager02/11/2019

Thank you for your review! I am delighted to hear you have enjoyed living at The Willows. It made our day to hear you have found our office staff to be professional and responsive to your needs. Our Willows team works hard to ensure our apartments and grounds as well maintained so residents can feel proud to call The Willows home. Please know I have passed your kind comments on to the rest of the team. I'm happy to hear you have enjoyed our pool fitness center, and close proximity to shops, grocery stores, restaurants, etc.! Thank you again for leaving a review! Kristen Taft, Property Manager

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suzettec • Resident 2005 - 2019 Recommended
Reviewed 02/10/2019
I have lived at the Willows for many years and the number one reason I chose this apartment was it had so much light! The Willows is near a number of restaurants, book store, mail services, quite a few you can walk to which makes life… See More
Willows of Plainview Apartments Manager02/11/2019

Thank you for your feedback! I was delighted to hear you have enjoyed interacting with our staff and our various amenities we have to offer. Our staff is always working on ways to outdo their already exceptional service! Please know I have passed your kind comments on to the rest of the team. Thank you for your kind comments on our community grounds as well. We work hard to ensure the community is kept clean for our residents to enjoy. :) Thank you again for your review! Kristen Taft, Property Manager

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Russie Coy Jones • Resident 2019 Recommended
Reviewed 02/07/2019
Love The Willows with grocery, great restaurants, shopping, healthcare and I-64! The staff is amazing with food trucks weekly, greet & meets, fitness, pool, tennis onsite. 5 star maintenance team daily
Willows of Plainview Apartments Manager02/07/2019

Thank you for taking the time to leave a review! We are delighted to hear you have enjoyed our food truck events and our various amenities! We also think our convenient location is wonderful with so many shops/restaurants, etc. nearby! Thank you for your compliments on our maintenance staff as well. They are always working hard to outdo their already stellar customer service. Please note I have passed your kind words along to the rest of the team. Thank you again for taking the time to leave a review. Kristen Taft, Property Manager.

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markrweaver • Resident 2018 Recommended
Reviewed 01/30/2018
We live in one of the Townhomes in the Willows. Believe me, we have lived in A LOT of apartments all over the country, and The Willows is by far the best we've ever stayed. It is such a charming community and gorgeous home. We love… See More
Willows of Plainview Apartments Manager01/30/2018

Hi Mark! Thank you so much for taking the time to leave a review! We are so thrilled that you have had such a wonderful experience calling The Willows of Plainview home! We have enjoyed having you as a resident and a part of our community! I agree, our convenient location and beautiful, lush greenery filling the community sure are hard to beat! Thank you again for taking the time to leave a review! -Kristen Taft, Property Manager

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Jjkweaver • Resident 2018 Recommended
Reviewed 01/30/2018
The Willows of Plainview apartments are awesome! I'm so happy we found these apartments when we moved to Louisville! It was seriously like finding a diamond in the rough. The office ladies are warm inviting and welcoming. They really make this place gold. They treat us… See More
Willows of Plainview Apartments Manager01/30/2018

Thank you so much for taking the time to leave a review! We are so happy that you and your family have loved calling The Willows home. It's great to hear you have been taking advantage of some of our wonderful amenities and Clubhouse treats as well! We are always trying to find new ways to treat our residents. Both our maintenance and office team strive to provide the best experience possible for all residents here at The Willows of Plainview and we are happy to hear that you have had such a great experience! Again, thank you so much for taking the time to leave a review! And we hope to see you all at the Clubhouse or at our next event soon! -Kristen Taft, Property Manager

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Resident 2017 Recommended
Reviewed 10/16/2017
When I started my search for an apartment, I visited the Willows of Plainview. I met Fran and immediately felt welcome by her smile and friendly attitude. After choosing a 1,261 square foot available apartment, Fran was proactive in getting the application processed. As I was… See More
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Greg and Diane • Resident 2017 Recommended
Reviewed 08/17/2017
We love the beautiful park like surroundings, the peace and quiet, the amenities, the events (food trucks, free yoga and mimosa Saturday's), and the amazing staff! So glad we moved here. Greg and Diane See More
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IrishCrusher • Resident 2017 Not Recommended
Reviewed 05/18/2017
Dirty apt on move in with several things that needed fixed. I don't know who is accountable for move in condition and inspection of apt for things that need repair. Whoever , it is didn't do their job. Outdated apts that rent for way to much… See More
Willows of Plainview Apartments Manager06/28/2017

Thank you for leaving feedback on your experience thus far. I am sorry to hear your apartment did not meet your satisfaction upon your move in. I am sure if it did not meet your satisfaction, then it certainly did not meet ours. We have very high standards when it comes to preparing an apartment for move in and we hate to hear we did not meet your expectations. If anything is still outstanding or if you would like to further discuss these items, please know our door is always open. In addition to rent, we do charge for the standard utilities (water, sewer, valet trash, admin fee) which is explained during the community tour and throughout the move in process. I apologize if there was any misunderstanding about these additional charges. If you have any further questions about the utility billing process please let me know and I would be happy to further discuss. We are saddened to hear that you plan on moving out at the end of your lease and would be happy to talk further in hopes of earning your loyalty. Please feel free to reach out to me directly at 502-244-1611 or [email protected] Thank you again for taking the time to leave a review, and I hope to hear from you soon. Kristen Jacob, Property Manager

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kwceja • Resident 2017 Recommended
Reviewed 05/11/2017
I recently moved over to the Willows community and I can say it is the best decision I have made. First off the staff is absolutely amazing! Our main contact has been Fran (knows her stuff) and the other staff members are just as incredible! Even… See More
Willows of Plainview Apartments Manager06/28/2017

Thank you for taking the time to leave a review! I am happy to hear you have enjoyed calling The Willows of Plainview home and have had a chance to enjoy our beautiful community! I have passed your kind words along to both our office staff and maintenance team.They are always working on ways to outdo themselves with their exceptional customer service! Thank you again for taking the time to write a review, and we hope to see you at our monthly Food Truck Event this week! Kristen Jacob, Property Manager

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buh-bye willows dog park • Resident 2015 - 2016 Not Recommended
Reviewed 01/27/2017
if you're a dog, you're in; a human? not so much. i worked from home, and my upstairs neighbor with his 2 dogs didn't, and they'd carry on while he was @work/school. i reported them several times, but nothing was ever done about them; even the… See More
Willows of Plainview Apartments Manager01/27/2017

Thank you for taking time to leave a review. We value all feedback, both positive and negative, as it helps us to constantly improve the services we provide. I'm sorry to hear you did not enjoy your time here at our community. Our goal is to provide the most positive customer experience we can, I'm sorry you feel we fell short of that goal. We are a pet friendly community, all pet owner responsibilities are outlined in our lease and we expect all residents with pets to abide by these terms. If brought to our attention, we will notify any resident who fails to comply with the terms of the lease and will take appropriate action. We provide many pet stations throughout the community for our pet owners to use. Again, I'm sorry your experience did not meet your satisfaction, we wish you the best of luck in your new home. Kristen Jacob, Property Manager

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Resident 2015 - 2016 Recommended
Reviewed 05/19/2016
This is an incredible community in which to live. I only lived there for one year while working in Louisville, but it was such a great experience. My main concern was safety and peacefulness, and I highly recommend this place for both. It was amazing to… See More
Willows of Plainview Apartments Manager05/20/2016

Thank you for your wonderful review! We were overjoyed to hear you had such a great experience living at The Willows Apartments! Our top priority is making The Willows a great place to call home. We set high standards for our staff and are delighted to hear you had great experiences with the quick repair time with our maintenance department. Please know I have passed your kind words along to the rest of the team. We wish you the best of luck in your future endeavors!

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CatLady98 • Resident 2016 - 2019 Recommended
Reviewed 05/02/2016
I've been here more than three years and will probably never leave. First, I absolutely love my apartment The floor plan is moderately quirky and I am impressed with the creative use of space and light. There are several floor plans to choose from - each… See More
Willows of Plainview Apartments Manager05/03/2016

Thank you for your lovely review! It thrills us to hear you have enjoyed your stay at The Willows thus far. It made our day to hear you have found our community charming and our office staff so friendly and helpful! We are so glad you enjoyed your move in gifts as well! We set very high standards for our performance and please note I have passed your kind words along to the team. We are so happy you have decided to call The Willows home, and hope you continue to give us feedback. We take all feedback to heart and consider it to be valuable tools for improvement. Again, thank you for your wonderful review!

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SCG • Resident 2015 Recommended
Reviewed 12/03/2015
After looking for months for apartments in Louisville, we decided on The Willows. We are SO happy we did! It was still more than we wanted to pay, but truthfully, the rental market is so expensive right now, The Willows is the most reasonable place we… See More
Willows of Plainview Apartments Manager01/15/2016

Thank you for your feedback! We take great pride in our community and are delighted to hear you are enjoying calling The Willows Apartments home. Thank you again for taking the time to post a review, and please note I have passed your comments along to the team!

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Resident 2012 - 2015 Recommended
Reviewed 05/24/2015
I lived here for 3 years. I loved it. The staff was the best part. Ellen, Suzanne and Fran are dolls!! Maintenance crew works hard and are always great any time I needed them. I miss you guys! - Brooke See More
Willows of Plainview Apartments Manager06/12/2015

Brooke- Thank you for the wonderful review! We miss having you stop in to chat, I hope you are doing well in your home! :) -Best wishes from The Willow's

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Resident 2009 - 2015 Not Recommended
Reviewed 05/09/2015
The maintenance crew is under qualified to complete a job successfully being that it took a years to fix a leak coming from the master bath. Water stains kept appearing on my ceiling downstairs and maintenance kept covering it up...paint over paint covering up the problem… See More
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Mayanwolfe • Resident 2014 - 2015 Recommended
Reviewed 04/02/2015
I have been a resident at The Willows of Plainview for a year, so I feel that I can give a knowledgeable and thorough evaluation of the experience. Pros: - The staff at the Willows truly care about their residents. I have become good friends with… See More
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jbberg01 • Resident 2014 - 2015 Recommended
Reviewed 03/24/2015
We have loved living here and are so sad that we have to relocate to another area. If we were staying in Louisville, we would stay at the Willows. The office staff is phenomenal and responsive, the maintenance men and knowledgeable and respectful, and our neighbors… See More
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Resident 2014 - 2015 Recommended
Reviewed 03/06/2015
We have absolutely loved living at the Willows. The staff is exceptional, especially Suzanne which is who we have dealt with the most. I've lived in a number of apartments in the area and The Willows is by far the best. The ladies are attentive and… See More
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Resident 2014 - 2015 Recommended
Reviewed 03/05/2015
The staff at the Willows are nothing short of fantastic! I have lived in several of apartment complexes over the past few years and they are by far the most professional and courteous of any staff that I've met. For what I paid, I definitely feel… See More
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Bigmatt1377 • Resident 2014 - 2015 Recommended
Reviewed 02/10/2015
I have lived at the Willows on 2 separate occasions and could not imagine living anywhere else until I purchase my own home!!! The ladies in the office are SO amazing! The price for value/space is the best that I have found. They is always activities… See More
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Resident 2012 - 2015 Recommended
Reviewed 01/20/2015
If I base my experience of living at the Willows on the staff, maintenance, space of the apartment and neighborhood then I would say excellent. For the price that I pay for a one bedroom, I think there can be some updates. Especially the windows (they… See More
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Resident 2014 Recommended
Reviewed 10/10/2014
I've had a wonderful experience with The Willows. The front office staff is so friendly and helpful, maintenance is always prompt, and the grounds are pristinely kept. I've lived in many apartment complexes over the years and this is by far the best experience I've had.… See More
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Features & Amenities

Laundry

  • In-Unit Laundry Room with Washer and Dryer Connections
  • In-Unit Washer and Dryers in Select Homes

Parking

  • Garage

General

  • 2 Inch Premium Blinds
  • 24-Hour Fitness Center
  • Abundant Closet and Storage Space
  • Air Conditioner
  • Business Center
  • Car Wash and Vacuum Station
  • Clubhouse with Wi-Fi
  • Coat Closets
  • Covered Balcony or Deck
  • Gourmet Coffee Bar Serving Starbucks
  • Gourmet Outdoor Kitchens
  • Individual Covered Entrances
  • Individual Security Alarm
  • Linen Closets
  • Marble Hearth Fireplace
  • Monthly Resident Events
  • Multiple Lease Terms Options Available
  • On-Site Management
  • Package Receiving Service
  • Paw Spa with Self Service Pet Grooming Station
  • Quality Landscaping
  • Spacious Walk-in Closets
  • Table Top Fire Pit
  • Tennis Court
  • Valet Trash Service
  • Vaulted Ceilings with Ceiling Fans
  • Wood Style Plank Flooring Available

Pets

  • Cats Allowed
  • Dogs Allowed

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

  • Price

    $924 - $944

  • SQ. FT.

    604

  • Available
    Avail.

    N/A

  • Model

    Bellarmine

  • Price

    $1,055

  • SQ. FT.

    944

  • Available
    Avail.

    N/A

  • Model

    Spalding

  • Price

    $1,095

  • SQ. FT.

    1,064

  • Available
    Avail.

    N/A

  • Model

    Jefferson

  • Price

    $1,180

  • SQ. FT.

    905

  • Available
    Avail.

    N/A

  • Model

    Midway

  • Price

    $1,200

  • SQ. FT.

    995

  • Available
    Avail.

    N/A

  • Model

    Sullivan

  • Price

    $1,210 - $1,265

  • SQ. FT.

    905

  • Available
    Avail.

    N/A

  • Model

    Morehead

1 Bedrooms, 1.5 Bathrooms

  • Price

    $1,005

  • SQ. FT.

    831

  • Available
    Avail.

    N/A

  • Model

    Asbury

  • Price

    $1,110

  • SQ. FT.

    927

  • Available
    Avail.

    N/A

  • Model

    Ashland

2 Bedrooms, 2 Bathrooms

  • Price

    $1,333

  • SQ. FT.

    1,287

  • Available
    Avail.

    N/A

  • Model

    Somerset

  • Price

    $1,485

  • SQ. FT.

    1,261

  • Available
    Avail.

    1 Units

  • Model

    Centre

  • Price

    $1,488 - $1,563

  • SQ. FT.

    1,210

  • Available
    Avail.

    N/A

  • Model

    Georgetown

2 Bedrooms, 2.5 Bathrooms

  • Price

    $1,470

  • SQ. FT.

    1,404

  • Available
    Avail.

    N/A

  • Model

    Transylvania

Disclaimer: Special, prices and availabilities subject to change.

Leasing

Rediscover The Willows of Plainview, a great place to call home. Now leasing a new collection of fully redesigned apartments and townhomes complete with new luxury kitchens, bathrooms, closets, and more. Choose from a menu of unique, open floor plans ranging from loft-inspired studios to one- or two-bedroom garden-style apartments and townhomes appointed with quartz countertops, new nutmeg cabinetry, marble tile, custom 2” blinds, expansive custom walk-in closets and optional features like plank flooring, marble- hearth fireplaces, and skylights. Our community amenities include a clubhouse with Starbucks coffee bar/free Wi-Fi and business center, 24-hour fitness center, sparkling pool, car care center , pet spa, outdoor kitchens, and lighted tennis court. We are conveniently located near the finest in shopping, dining, and entertainment. Call today to make The Willows your new home!

Management Company: NTS Development Company

Office Hours Open Now!

  • Sunday: Closed
  • Monday - Friday: 09:00 AM - 06:00 PM
  • Saturday: 10:00 AM - 05:00 PM

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Willows of Plainview Apartments is a 604 - 1,404 sqft apartment in Louisville in zip code 40223. This community has a 1 - 2 bedroom, 1 - 2.5 bathroom, and is for rent for $924 - $1,563. Nearby cities include Okolona, Jeffersontown, Hillview, Fairdale, and Fern Creek. 40222, 40242, 40243, 40207, and 40223 are nearby zip codes.

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Willows of Plainview Apartments

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  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
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  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY
  • (Manager photo uploaded on 10/14/2019) Image of Willows of Plainview Apartments in Louisville, KY

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Resident Photos (13)

  • (Resident photo uploaded on 08/05/2014) Image of Willows of Plainview Apartments in Louisville, KY
  • (Resident photo uploaded on 05/20/2014) Image of Willows of Plainview Apartments in Louisville, KY
  • (Resident photo uploaded on 03/10/2011) Image of Willows of Plainview Apartments in Louisville, KY
  • (Resident photo uploaded on 03/10/2011) Image of Willows of Plainview Apartments in Louisville, KY
  • (Resident photo uploaded on 03/10/2011) Image of Willows of Plainview Apartments in Louisville, KY
  • (Resident photo uploaded on 03/10/2011) Image of Willows of Plainview Apartments in Louisville, KY
  • (Resident photo uploaded on 03/10/2011) Image of Willows of Plainview Apartments in Louisville, KY
  • (Resident photo uploaded on 03/10/2011) Image of Willows of Plainview Apartments in Louisville, KY
  • (Resident photo uploaded on 10/13/2010) Image of Willows of Plainview Apartments in Louisville, KY
  • (Resident photo uploaded on 10/13/2010) Image of Willows of Plainview Apartments in Louisville, KY
  • (Resident photo uploaded on 10/13/2010) Image of Willows of Plainview Apartments in Louisville, KY
  • (Resident photo uploaded on 10/13/2010) Image of Willows of Plainview Apartments in Louisville, KY
  • (Resident photo uploaded on 02/07/2019) Image of Willows of Plainview Apartments in Louisville, KY
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