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NorthRidge Apartments
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
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Percentage of reviews responded to | N/A |
Average time to respond to reviews | N/A |
Thank you for the nice review! I'm glad you've enjoyed your time here so much. We look forward to many more years!
This is the corporate office taking over responding for this review, considering the sensitive content: These are quite serious accusations. All employees receive very in-depth training on fair housing laws and the manager here at NorthRidge has been an employee for quite some time, with this being the first accusation of any wrongdoing. We ask that you contact us at [email protected] so you can file a formal complaint and we can investigate. Thank you.
Thank you for the review. I'm glad you've found that all maintenance issues are dealt with quickly, and the staff is helpful. We love to see that our residents love their homes.
Thank you for the review, I'm glad that overall you're pleased with your home here. I'm sorry that some neighbors are not good at picking up after their pets. If you see someone who is not cleaning up after their pet please report it to us in the office. For parking, we give out two parking stickers for all residents. Guest have to park on street. We have found that as long as guests park on the street there is enough parking for everyone. If you notice someone who is parked in the lot, but shouldn't be, please let us know. Thanks!
Thank you for the nice review! I'm glad that overall you're pleased with your home here. If you have any issues with neighbors or noise please let us know. We have a protocol that we go through when dealing with these kind of concerns, so please report to us every time there is an issue. Thanks!
Thank you for the great review! I'm glad you're so pleased with your decision to live at NorthRidge!
Thank you for the nice review! I'm glad you've been so pleased with our staff. We love to see people happy in their homes.
Thank you for the nice review and recommendation! I'm so glad to hear that you've embraced the community and love living here at NorthRidge!
Thank you for the great review! I'm glad you're so pleased with the work of our staff and are enjoying everything that NorthRidge has to offer!
Thank you for the nice review and for recommending NorthRidge to others!
Thank you for the great review and compliment to our staff!
Thank you for the review. I'm sorry you've had some maintenance issues. Please come speak with me in the office so I know which resident this is. We will come and look at the issues and find a permanent solution for you. We will also try and find where the errors were the first time so it doesn't happen again. Thank you for bringing this to my attention and I hope you give us another opportunity to show you how great living at NorthRidge can be.
We're so happy to hear that your experience in our community has been a good one! Thanks for your comments!
Thank you for the nice review and for recommending NorthRidge to others!
We're so glad to hear it! Thank you for your review!
Thank you for the nice review! I'm glad that overall you're pleased with your home here. Please report the neighbor issues to us and keep reporting it if the problem persists. We have a protocol when it comes to dealing with issues like these and it helps to have a record of reports. We can take a look at your dishwasher if you feel there is an issue. Just let me know in the office and I'll send someone out. Thanks!
Thank you for the nice review and for recommending the community to others! I'm sorry that you're not pleased with the price. We are careful to keep our pricing competitive with other communities in the area that offer similar homes and amenities. Please don't hesitate to come and tell us what kind of upgrades you'd like to see made to the community. Thanks!
Thank you for the review. I'm sorry that you are not happy with some aspects of your home here. I will do my best to address your concerns here, but would encourage you to come and speak with me in the office. We have our staff clean up the grounds every morning, but if you're noticing some problem areas please report to us and we'll take care of it ASAP. Please report noisy neighbors to us, and report every time there is an issue. We have a policy we must follow when dealing with noise complaints, so please begin reporting to us as soon as there is an issue and we will make sure it is dealt with. We have had no reports of apartment homes smelling like smoke. Please come speak with us about this and we will inspect and see how we can rectify the situation. I hope this helps, but again, please come and speak with me about these and any other concerns you may be having. I would love the opportunity to improve your home. Thank you.
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750
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The Heritage
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950
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The Madison
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1,000
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The Richmond
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1,050
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The Kentucky
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1,350
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The Colonel
NorthRidge Apartments is the place to be if you're looking for comfortable, family-oriented, lifestyle apartments! Backed with the professional management experience of Towne Properties, NorthRidge Apartments is the premier apartment community in the Richmond area. Located 14 miles south of Lexington, NorthRidge is conveniently located in the center of it all.
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