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633 Big Hill Avenue, Richmond, KY 40475
633 Big Hill Avenue, Richmond, KY 40475

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Saddlebrook Apartments



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Resident 2009 - 2011 Not Recommended
Reviewed 06/13/2011
I don't even honestly know where to start! My fiance' and I have lived here for a little over two years, only signing the second years lease because we have a dog, and couldn't find anything else in our price range that was pet friendly. Since we have lived here, we have been told that the tenants would be provided with free internet......and now I know why it is free, it constantly goes out and you have to reconnect, its not reliable at all espically if you'r a student like we both are. Also our bathroom sink never drains, it takes a couple hours. And our bath tube has started doing the same as well. A couple weeks ago we received a letter saying that we had over $300 in late charges for no specific reason ( we have never been late paying our rent) every time we would call the office, no one would ever be in to talk to us about the charges. The office takes two hour lunch breaks, or just doesn't answer at all, making it incredibly hard to accomplish anything. When they do answer the are incredibly rude. At one point our water was abruptly shut off while my fiance' was in the shower, he called the office and the receptionist said "would you rather shower in sewer water" he then asked to speak to her manager, she then groaned and said I guess....rudest staff ever! The only thing her manager said about her was ...yeah she has a way about her doesnt she! We are so unhappy with our current living situation! I would never recomend for anyone to live here, we dont have washer dryer hookups, but for some reason our water bill is around 50$ - 60$ a month, and its not through local water comlanies, its a place out of TN....that I will never understand! The only good thing about this place is that they allow pets.... For some reason in questions below it will not let me choose the button for the laundry facilities , howere there is a laundry facility on site
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