Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 66.67% |
Average time to respond to reviews | 56.67 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 3 |
Percentage of reviews responded to | 66.67% |
Average time to respond to reviews | 56.67 days |
Anonymous, We appreciate your feedback and apologize that one of our policies is affecting your experience here. We would love the opportunity to connect with you offline to discuss. Sometimes it helps to understand the context surrounding the nature of our policies, why they are in place, and hopefully this will ease your concerns. We would be happy to speak with you whenever you have time. We definitely want to help you the best way we can. You can reach us at [email protected] or (225) 615-8176. We look forward to connecting with you soon! Thanks! - Your The Exchange At Baton Rouge Team.
Anonymous, thanks for taking the time to write this review. We are so sorry that your experience at The Exchange At Baton Rouge has not been a positive one and want to work with you to address your concerns. If you are willing to meet with us in person or over the phone, we are confident we can work through a lot of these issues together. We sincerely want you to have the best experience possible and we'll do what we can to help. We will be in touch soon to get the conversation started. Thanks! - Your The Exchange At Baton Rouge Team, (225) 615-8176, [email protected]
Anonymous, thanks for taking the time to rate us. It's clear that your experience with The Exchange At Baton Rouge was less than ideal and we'd love to learn more and hopefully improve the situation. We are here to listen and help so please reach out to us via email [email protected] or at the office (225) 615-8176. We look forward to hearing from you soon! - Thanks! The Exchange At Baton Rouge Management Team
We strive every day to offer friendly and awesome customer service and we are happy to know that we are exceeding your expectations! We hope you enjoy the rest of your stay and please let us know if we can be of service! We appreciate referrals so keep telling your friends about The Exchange At Baton Rouge! Sincerely, The Exchange At Baton Rouge Team
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Hello Verified Resident 626919, we appreciate you taking the time to leave us this feedback. We will talk with our staff about addressing the leash policy more with our other pet owners on the property. We will also pass along your positive comments to our staff. If there is anything more that we can do for you, please let us know. Sincerely, The Exchange at Baton Rouge Team
Hi Verified Resident 626603, we are very happy to have provided you with such a positive experience! We will pass your kind words on to our maintenance and office staff. Thank you for also taking the time to leave feed back about our gates. We are always looking for ways to improve and feedback is very much welcomed! We hope you have a great day. Sincerely, The Exchange at Baton Rouge Team
Verified Resident 626595, thank you for your glowing review. We are glad to have you back with us for another year! We strive every day to offer friendly and awesome customer service and we are happy to know that we are exceeding your expectations! We hope you enjoy the rest of your stay and please let us know if we can be of service! Sincerely, The Exchange At Baton Rouge Team
We strive every day to offer friendly and awesome customer service and we are happy to know that we are exceeding your expectations! We hope The Exchange at Baton Rouge feels like home for all of our residents. We hope you enjoy the rest of your stay and please let us know if we can be of service! We appreciate referrals so keep telling your friends about The Exchange At Baton Rouge! Sincerely, The Exchange At Baton Rouge Team
Thanks for sharing your feedback with us! We love hearing suggestions so we can improve living at The Exchange at Baton Rouge! We a re happy to hear you have lived with is for so long and hope you stay was us another year! If there is anything you need, please feel free to reach out to us at any time. We hope you have a great day!
Thank you for leaving this glowing review! We appreciate you being a resident with us for two years and we hope that you continue to stay with us! I'll be sure to pass along your comments to our staff. If there is anything you need, please feel free reaching out to us at any time. We hope you have a great day!
We strive every day to offer friendly and awesome customer service and we are happy to know that we are exceeding your expectations! We hope you enjoy the rest of your stay and please let us know if we can be of service! We appreciate referrals so keep telling your friends about The Exchange At Baton Rouge! Sincerely, The Exchange At Baton Rouge Team
Dear Valued Reviewer, thank you for your 5-star rating of The Exchange. We're very happy to hear you enjoyed your experience with Christian with your apartment search. We look forward to having you as a resident! Feel free to let us know if may assist you with anything else. Sincerely, Huong Nguyen, Property Manager 225.615.8176
Verified Resident 553640, we strive to make our property an enjoyable experience for all of our residents and I am saddened to hear that you are experiencing these issues at The Exchange At Baton Rouge. Please reach out to me directly at [email protected] so that we can talk and go over your concerns. Sincerely, The Exchange At Baton Rouge Leasing Manager (225) 615-8176
We are genuinely disheartened to hear that you have had an unpleasant experience with our team. We pride ourselves in providing exceptional service to all of our residents and I am concerned to hear that we fell short in your eyes. I would love the opportunity to meet with you personally to discuss your concerns. Please email me directly at [email protected] to set up a time that works for you. We want you to love living here so let's work together to make it better! Sincerely, Jourdan R. The Exchange At Baton Rouge Leasing Manager (225) 615-8176
We strive every day to offer friendly and awesome customer service and we are happy to know that we are exceeding your expectations! We hope you enjoy the rest of your stay and please let us know if we can be of service! We appreciate referrals so keep telling your friends about The Exchange At Baton Rouge! Sincerely, The Exchange At Baton Rouge Team
We appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you. Thank you again for taking the time to let us know how we did. We hope you have a great day!
Hi Verified Resident 551720, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Verified Resident 550940, we are disheartened that your experience at The Exchange At Baton Rouge has been unsatisfactory. My name is Jourdan Riley and I am the Leasing Manager at The Exchange At Baton Rouge. We take your comments very seriously and would like to meet with you in person to walk through each of your concerns. Please call me at your earliest convenience at (225) 615-8176 or via email at [email protected] so that we can schedule our meeting and make progress with your concerns.
Verified Resident 550480, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Verified Resident 550465, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!
Verified Resident 550448, thank you so much for the positive review! Your satisfaction is our top priority. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at The Exchange At Baton Rouge! Have a great day!
Verified Resident 550384, your wonderful feedback and rating mean a lot to us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at The Exchange At Baton Rouge!
We are disheartened that your experience at The Exchange At Baton Rouge has been unsatisfactory. My name is Jourdan Riley and I am the Property Manager at The Exchange At Baton Rouge. We take your comments very seriously and would like to meet with you in person to walk through each of your concerns. Please call me at your earliest convenience at (225) 615-8176 or via email at [email protected] so that we can schedule our meeting and make progress with your concerns. Thank you!
$1,017
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1 Bedroom
$814
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2 Bedrooms
$2,272
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3 Bedrooms
$675
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4 Bedrooms
$532
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4 Bedrooms
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Exchange at Baton Rouge