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Exchange at Baton Rouge

 
 
 
 
 
 

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  Verified Resident 553626
vrp · 2017 - 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/10/2018
Not a good experience, the office staff are rude and make disrespectful comments to you. For example i had a billing dispute, after both me and my mom spoke with those in the office, when i went to pay my rent i was told ???oh hello Mr. Xxx, i remember talking to your mother extensively.??? That is not appropriate behavior by the staff whatsoever and highly unprofessional. On top of that, when i originally moved in my apartment was so trashed they had to move my roommates and i to another apartment for 2 months while they fixed the apartment they originally leased to us.
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Exchange at Baton Rouge Manager

11/01/2018

We are genuinely disheartened to hear that you have had an unpleasant experience with our team. We pride ourselves in providing exceptional service to all of our residents and I am concerned to hear that we fell short in your eyes. I would love the opportunity to meet with you personally to discuss your concerns. Please email me directly at [email protected] to set up a time that works for you. We want you to love living here so let's work together to make it better! Sincerely, Jourdan R. The Exchange At Baton Rouge Leasing Manager (225) 615-8176

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