Review History for kmall

Fountainhead


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kmall

Resident 2013 - 2014

11/7/2014

The apartments are in a great location if you are an LSU student, but the customer service at the front desk is inexcusable. There is one lady that is very helpful, while the other is so unhelpful and will talk down to you every time you go into the office for help. My and my roommate are so tired of their rudeness to us that we are leaving the apartment complex. They will always lose your mail and you may or may not ever see it again and they will never take responsibility for it even when you take appropriate actions to avoid your packages and mail getting lost or "misplaced". I can name at least 4 instances when the office lady was completely rude and she makes it very clear she does not want to help you and will in NO way go above and beyond to help you. You'll leave the office every time livid and have had no help form them. I would not choose to live here again because of the service. We had a leak one time and it took over a week for them to send people to permanently fix it. It is inexcusable and ridiculous. The service is awful. I would not live here again until that lady is gone.

    Review 2 out of 19

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    Fountainhead

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