Number of reviews in the past 365 days | 5 |
Percentage of reviews responded to | 0% |
Average time to respond to reviews | N/A |
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Indigo Park
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 5 |
Percentage of reviews responded to | 0% |
Average time to respond to reviews | N/A |
Thank you for taking the time to leave us a positive review! We truly appreciate it! I will be reaching out to the valet trash service in regards to the trash being left on the stairwells. We are very grateful to have a resident like you that takes pride in living here at Indigo Park by Cortland. Please feel free to reach out to us at [email protected] if you ever need anything at all. -Indigo Park Team :)
Thank you for taking the time to review us! We are glad to hear our team has helped make your stay here such a pleasant one. We are always looking for ways to improve, and all feedback is greatly appreciated! Please feel free to reach out to us at [email protected] if you ever need anything at all. Thanks again! -Indigo Park Team :)
Hello there! We are sorry to hear that you are not enjoying every aspect of Indigo Park. Our service team routinely patrols the community grounds to pick up any litter or pet waste. Bugs and lizards are a common thing in Louisiana, however we do offer pest control which is included with your rent. We can have your patio/balcony, interior and exterior of your unit sprayed and treated if you would like. Please let us know when a good time would be to get this taken care of. Please call the office at 225-766-0128 or email me at [email protected] so we can get this issue resolved for you. Thank you! -Katy C. Assistant Property Manager
Hello! We first would like to thank you for choosing to be a part of the Indigo Park family for so long! We love building long-term relationships with our residents. We do always recommend that everyone review the lease contract prior to signing it to avoid the element of surprise. We would be happy to go over the lease agreement with you and answer any questions you may have. Depending on the current rental market value at the time of your renewal, we may have to gradually increase the rent amount over time, especially if you are under market rent. We have recently done amenity and exterior upgrades to the property to ensure that the value is there for the amount you are paying for rent. Please feel free to reach out to me at [email protected] if you have any additional concerns. -Katy Crase, Assistant Property Manager
Hi there! We know you have many choices in where to live and we are happy that you have chosen Indigo Park by Cortland as your home for the past 3 years. We are so glad that you are enjoying our amenities. We would love it if you came to our free weekly Elevate class that is instructor led. Please feel free to reach out to us at [email protected] if you ever need anything at all. Have a great week! -Katy Crase Assistant Manager
Hello there! We are thrilled to hear that you love our amenities and are enjoying the quiet environment here. We apologize if any employees have not met your standards and we are always looking to improve. Unfortunately, things do get missed from time to time. We were a little short staffed the last two weeks and also lost our housekeeper unexpectedly. Please feel free to reach out to us at [email protected] if you ever need anything at all. -Katy Crase, Asst. Manager
Hello, I am so glad to hear that you find the staff at Indigo helpful. We really do work hard to make sure our residents feel valued. We want you to love where you live! Unfortunately, crime has no zip code and can happen anywhere despite our efforts to keep it out of our community. We always recommend locking your vehicle and apartment doors at all times to prevent any break-ins from occurring. If you ever notice any suspicious or have any unfortunate happenings such as this, please always make a police report and reach out to our courtesy officer. We hope you stay a resident with us for years to come! -Katy Crase, Assistant Manager
Hello there, Welcome home! We're so happy to have you join the Indigo family. The elevator is definitely a lifesaver when you live on the top floor! We appreciate your positive feedback and look forward to building a great tenant relationship with you! Sincerely, -Katy Crase, Asst. Manager
Hi! We know you have many choices in where to live and we are happy that you and your dogs have chosen to become part of the Indigo Family. Thank you for your kind words and choosing Indigo Park by Cortland to call your new home! We hope that your pups are loving our dog park. Don't forget to send us some pictures of them enjoying the dog park, so that we can include them in our memories on our social media pages! Have a wonderful day! Thanks, The Indigo Team
Hello, We apologize for any gate issues that you have experienced with us. We recently have changed out the gate phone lines to cellular lines to help remedy the gate issues that were occurring. If you ever experience any gate issues in the future, please contact our office or the maintenance hotline that can assist you 24/7 to get the issue resolved as quickly as possible. There are a ton of new renovations that are taking place around the property to help with the exterior appearance, so we hope you see some improvement around the grounds and curb appeal. We understand that you are buying out of your contract early, but we hope that you are able to see our progress throughout the community before you move out. We apologize that the buyout price is a little high, but we use the NAA lease contract so unfortunately we are unable to make any changes with the buyout fee. If there is anything at all that we can assist you with, please reach out to the leasing office. We appreciate you taking the time to leave us a review to let us know how we are doing and your residency with us. Thank you for choosing Indigo Park to call home. We are sad to see you go! Best Regards, The Indigo Park Team
Hello there! We are so glad to hear that you are enjoying your apartment features and the amenities here at Indigo Park. Each floorplan definitely has it's own uniqueness. Stay tuned for the exterior upgrades we are adding to the property. We hope you continue to make Indigo Park your home for many years. -Team Indigo
Hello there! It means so much to us to hear that you recognize our effort in making everyone feel like family and at home. Your son is more than welcome to our office snacks anytime. You both are all kinds of amazing. Stop by the office for a sweet treat on us! Warm regards, Your Indigo Park Family
Hi, We understand that there are frustrations that can come with rental increases, but always strive to give the best possible value to our residents through consistent improvements throughout the community. If there is anything in particular that you would like to discuss with us, please reach out so that we can try and remedy any concerns that you may have. You can reach us through [email protected] or by stopping by the office during business hours. We hope that you give us the opportunity to make things right with you. Thanks, Your Indigo Park Team
Hi Neighbor! We love to hear when our residents love the home they live in! Our spacious floorplans are certainly one of the positives of living at Indigo. Remember we do offer resident referrals, so make sure to have your friends and family mention your name when they come to take a tour and apply for an apartment here! Katy Crase, Assistant Manager
Hi! Thank you so much for taking the time to leave us a wonderful review!! We are so excited that Trigger will be enjoying the dog park here at Indigo Park! We also are so excited that you are enjoying your time living at Indigo Park by Cortland! Please let us know if you ever need anything! -Indigo Park Team!
Hi!! We appreciate your positive review about your current experience with us! We are so happy you are enjoying living at Indigo Park by Cortland! We are also excited that you enjoy walking around the lakes that we have here in the community! Please let us know if there is anything else we can do for you; we are more than happy to help! Best Regards, The Indigo Park Team!
Hi Resident, Thank you for taking the time to leave a review for us at Indigo Park by Cortland. We're happy we could meet your expectations and provide a luxurious home for you with an affordable price. We know you have many choices in Baton Rouge where to live and we are happy that you have chosen Indigo Park by Cortland as your home. Since we are pet friendly, we know our furry friends like to be heard too, but if it is ever something that is not tolerable, please let us know so that we can address the situation. Best Regards, The Indigo Park Team
Hello there, It's upsetting to hear that your experience was anything but stellar. We do in fact have a courtesy officer that lives on site, who promptly addresses concerns that are brought to his attention. If your daughter has had any type of leak in her apartment, please ask her to call it in to the front office or submit a work order through the resident portal so that our maintenance supervisor, David, can address it right away! We take maintenance issues very seriously and we strive to complete them within a 24-48 hour period or sooner. You did not leave a name for your daughter or yourself, so unfortunately we are unable to reach out to you. We would love to make your living experience better and we ask for you to reach out to us to discuss any issues that you have. Please reach out to me at [email protected] or stop by the office at your convenience. Katy Crase, Assistant Manager
Hello, We regret to hear that you have been so displeased with Indigo Park. Your review is certainly alarming and I would greatly appreciate a chance to speak with you regarding this as soon as possible. Every Cortland employee goes through a very thorough background check prior to employment. We are a drug-free workplace and any drug use by employees will not be tolerated. I would greatly appreciate a chance to speak with you and get more details on your concerns and how we can work to turn your experience around. Please contact us at [email protected] or stop by the office at your nearest convenience. -Your Indigo Park Team
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662
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Sapphire
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746
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Azure
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810
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Azure - Sunroom
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905
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Indigo
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1,176
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Cerulean
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1,029
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Marine
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1,073
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Pacific
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1,080
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Midnight
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1,234
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Cobalt
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1,249
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Ocean
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1,268
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Royal
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1,394
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Royal - Sunroom
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1,471
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Peacock
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1,417
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Turqoise
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1,455
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Horizon
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1,523
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Sky
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1,535
N/A
Horizon - Sunroom
YOUR TOUR OPTIONS: We are offering in-person tours or live video tours (e.g. FaceTime or Duo) by appointment. We also have pre-recorded tours of many popular floorplans on our community website and Facebook page. We encourage you to contact our team with any questions. Located minutes away from Louisiana State University, our Cortland community offers a world of opportunity - near the heart of Baton Rouge. Pond views and designer features like granite countertops will make you proud to call any of our one, two, and three-bedroom apartments home. Convenience to major employers like BASF and BlueCross BlueShield makes your everyday commute a breeze. And when you're considering your weekend plans, you have plenty of options nearby. Treat yourself to some retail therapy at Mall of Louisiana, or spend a fun afternoon at Blue Bayou Water Park. No matter what your day looks like, you'll come home to the hospitality and service of a team dedicated to you.
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Indigo Park