Thank you for your feedback, Horace. We're sorry to hear your experience has not been positive. Unfortunately processing your application, credit, income, background check, and rental verification costs money and time which is reflected in the fees. This is why when you're applying you have to agree that when your application is accepted and approved, your fees become non-refundable if you cancel. This is a very common practice. Nonetheless, we will refund you. If you'd like to further discuss, I'd be happy to open up a dialogue. You can email me at [email protected] or call me at the office. I'll be there all day tomorrow so you can also visit me in the clubhouse. Melissa Sims Community Manager