I've lived in The Marquis for almost two years. I've had my share of calls to the office for various maintainence issues that were all resolved in a timely manner. I can agree that there are problems like the coded door to the stairway is always broken and THE RESIDENTS are allowing their pets to use the hallways and stairwells as a toilet. I've never experience the staff being rude or ignoring my needs. I do think that there are areas for improvement. The improvement comes from THE RESIDENTS AND STAFF. We cant hold them responsible for the troubles they didnt cause.