Rental office staff is far below standard of professionalism once you move in; we have had so many problems here and when we go individually to complain about lighting, gates that are not working, no bags to pick up dog feces,fire alarm panels going off at random, no cups to drink water at the gym, etc....we are told "nobody has complained but you"! Fortunately, people do comment to each other and we know what's going on.
During Isaac, we were forced to throw everything from the fridges since they were enforcing door to door that those are all unplugged and empty ...otherwise, $50 fines were issued that couldn't be disputed ( they threatened to not cash the rent check if you didn't enclose the extra 50). We all paid deposits upfront for the eventuality of appliances or other being damaged...You can verify this with them if any doubt.