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The Residence at River Bend


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anonymous

Resident 2010 - 2011

9/20/2011

They are rude con artists

I only moved to Quail Creek because it has a private lake and I love to fish. Within the first two days I regretted my decision. When signing the lease and meeting to see the apartment the girl helping me talked bad about every resident that came into the office. It was uncomfortable. The inside of the apartment looked like someones drunk cousin floated the sheet-rock and painted the walls. The master bathroom: Sink would barely turn on and off. The shower was either scalding hot water or cold, no in between. When maintenance came to repair the shower it stank of cigarettes in my bathroom for weeks. During the heat of the summer the air conditioner went out. It was 98 degrees in my apartment. I asked for them to give me window units till they could repair it. They told me they couldn't. I went almost a whole month without AC. I called BH Management to complain. The next day maintenance brought me two window units. One week later maintenance came by to reclaim one of the window units for another resident leaving me with one window unit for a 3 bedroom two story town house. I went two months without AC during the heat of the summer and was told AC problems are not considered life threatening though my apartment was 98 degrees . There is only one older blonde lady in the office that is nice. The rest of the staff are extremely rude. They go out of their way to be rude and as unhelpful as possible. They try to use poor attitudes to intimidate you if you need something or make a complaint. I have sat waiting to meet with someone in the office and heard them talking bad about residents, complaining about their jobs and ignoring other people as well as myself. One of the girls that sits at a desk to the left as soon as you walk in constantly complains about the residents telling personal things about them and just downright berates them. She wears clothing showing off her cleavage. Pretty sickening, not professional. She looks more like she is about to go to a bar. The girl that sits in the second office to the right has a vacant stare on her face all the time, is emotionless and plain rude with an attitude like she is put out to even have to be bothered with speaking with people. She wears real short skirts and dresses almost showing her rear. Very disgusting for her frame. I am embarrased for her that she doesn't know how cheap her attire makes her look. The girl that has the first office to the right is rude and quick when talking to people. She dresses suggestive too with dresses barely covering her crotch. The lady that sits to the right as soon as you walk in is very nice and professional. I only received a couple electricity bills via mail. I always found other residents mail in my mailbox. Every month I would call to get my combined rent and utilities total since I rarely got a utility bill and would be given the wrong amount every time. They could never agree what my rent was. My lease said 964 but they would try to charge me 936 or some other number they grabbed out of the sky. One month they credited me back money saying they were over charging me. If I called to get my utility rent combined total for the month, I could call back five minutes later and get a totally different total. Then they would get an attitude about not being able to give me the correct amount I owed. I dont understand how the staff can live with themselves knowing they are messing people over and have an I dont give a crap attitude about it daily. I would rather live in my car till I found a place than rent from them again.

    Review 17 out of 78

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    The Residence at River Bend

    March 2024

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