I'm not sure who any of you are speaking about. I lived in the center of town and when anything was wrong I'd email the office. They would email me back the same day and then the maintenance person would come either that day or the next depending on what I needed. I'm kind of ----... so I read the lease carefully and didn't put any holes in the walls... so I didn't get charged for painting and I put felt pads on my furniture so I didn't ruin the nice floors. Maybe that's just common sence. I'm sorry for all of your bad experiences, but I must say mine were all great. I thought they were really friendly, but everyone is entitled to their own opinion. Just for the record, I loved living in the center of town. There were tons of places to go out everything was within walking distance. Please take it upon yourself to meet them, the other reviews are too harsh.