| Number of reviews in the past 365 days | 2 |
| Percentage of reviews responded to | 100% |
| Average time to respond to reviews | 8.5 days |
1 A Rolling Green Dr, Amherst, MA 01002
Ratings & Reviews (50 Reviews)
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Imp • Resident • 2019 - 2020 Recommended
Updated 04/01/2020
Reviewed 04/01/2020
It's really a good apartment! The space is large and the environment is very nice. Bus line is just in front of the apartment. The stuffs are sooooo nice, they solved a lot problems! Strongly recommend!
Rolling Green Apartments Manager16/16/2020
Thank you for leaving us a five-star review! We are so excited to hear your feedback about Rolling Green Apartments. Thank you for your encouraging note about our staff. We will be sure to share your feedback with them. Please let us know if you need any support going forward as our team members are ready and willing to assist!
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Resident • 2016 - 2019 Recommended
Updated 08/26/2019
Reviewed 08/26/2019
Everyone here are very responsible and very decent. Definitely one of the best apartments one can rent considering their offer of rent includes electricity and water. The routes to UMass and Amherst College are also convenient as the buses are stopping right in front of the… See More
Rolling Green Apartments Manager28/28/2019
Thank you for leaving our community a five-star review! As a professional property management company, we aim to provide the best in apartment living to all our residents, and we are glad to hear your experience has aligned with this sentiment. We are also glad to hear you enjoy our pricing structure with included utilities. Thank you for being a member of our community over the past three years.
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Thehubertland • Resident • 2016 - 2019 Recommended
Updated 04/22/2019
Reviewed 04/22/2019
My wife and I lived here for three years and overall really enjoyed our stay. Cate and Heidi in the office are terrific and very attentive to our needs. Maintenance resolves problems promptly, including a roach infestation that we had that was eliminated within a few… See More
Rolling Green Apartments Manager22/22/2019
Thank you for submitting a five-star review! Our teams work very hard to earn feedback like this. The management team looks to deliver high-quality customer service to all of our residents. Our maintenance team aims to be efficient and responsive in their roles. so we can keep our apartments in great condition. Thank you again for taking the time to leave us a review.
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cremie • Resident • 2018 - 2019 Recommended
Updated 04/11/2019
Reviewed 04/11/2019
We loved Rolling Green! We had unit #122 which had a beautiful mountain view. I love that all utilities are included except for TV& internet& laundry (card operated). It made it so easy to stay on track with payments. The staff are very responsive via email… See More
Rolling Green Apartments Manager12/12/2019
Hi Cremie. Thank you for writing an in-depth review! We are overjoyed to see we have made a five-star impression with you. We are also proud of our staff for being so responsive with the residents of Rolling Green Apartments in Amherst, MA. Thank you for making note of our maintenance team, who works diligently to keep our property running smoothly inside and outside the apartment homes. Lovely to see what you made of your space. Thank you again for leaving us a review.
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LEELYNNE6/21 • Resident • 2018 Recommended
Updated 11/29/2018
Reviewed 11/29/2018
I love this community because from the moment of picking up the application to the moment of been called for the interview they treat me with respect, the manager explained every detail of being part of this community, very friendly, dogs oriented, warm received all the… See More
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Rolling Green Apartments Manager03/03/2018
Thank you so much for taking the time to share such a kind review with our team. Thank you for recognizing the efforts of our maintenance team to make Rolling Green a beautiful community that all can enjoy. We're thrilled to hear that you've enjoyed your experience living at our community so far. It is our goal for everyone at Rolling Green to experience only the very best in apartment living, and we are so glad that this has been the case for you. Thank you again for sharing your kind review, and for choosing Rolling Green Apartments as your home!
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debbec1218 • Resident • 2014 - 2018 Recommended
Updated 01/26/2018
Reviewed 02/25/2016
I've had a wonderful experience living at Rolling Green for three years, and I'm only moving to be closer to work. The apartments are spacious and have a ton of closet space. It's super quiet with a really nice mix of ages and families. Laundry rooms… See More
Rolling Green Apartments Manager29/29/2016
Thanks for sharing your experience at Rolling Green and for recommending your friends to become neighbors! Our goal is to continue working hard each day so that more and more people feel the way you do about their home. Keep us posted if you have ideas for how we can make Rolling Green even better. We're glad you chose to make your home with us. Sincerely, The Rolling Green Management Team
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krin • Resident • 2016 - 2017 Recommended
Updated 11/06/2017
Reviewed 11/06/2017
We have lived in Rolling Green Apartments for two years and have really enjoyed our time here. Compared to other apartment complexes in the area, Rolling Green is just above and beyond. We have a dishwasher and two AC units that both function very well. The… See More
Rolling Green Apartments Manager23/23/2018
Thank you so much for taking the time to share your kind feedback regarding your experience at Rolling Green Apartments. We are so glad to hear you've enjoyed your experience at a community that so many people are glad to call home. We're delighted that the convenience of your apartment home, great location, pet friendly living we offer, and the exceptional value that we provide has all contributed to a positive experience. Thank you for choosing Rolling Green!
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lannabelle • Resident • 2013 - 2017 Recommended
Updated 01/31/2017
Reviewed 01/31/2017
I lived at Rolling Green while attending UMass Amherst. The staff are friendly and helpful. The apartments are well maintained, and the neighborhood is safe a quiet. Filled mostly with professionals, it is not a place for parties and you can trust that your neighbors will… See More
Rolling Green Apartments Manager01/01/2017
Thanks for taking the time to write this review. It's great to hear that you enjoyed your time with us here at Rolling Green in Amherst. We care a lot about what we do and the people we serve. We'll keep striving to ensure Rolling Green Apartments remains a great place to call home. Thanks again for the kind words and for having chosen to live at our community while you were at UMASS Amherst. Sincerely, The Rolling Green Management Team
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Resident • 2014 - 2016 Recommended
Updated 02/29/2016
Reviewed 02/29/2016
My husband and I LOVE the staff. ALWAYS professional and follow up on any concerns! They have gone above and beyond many times. From providing extra salt since I am handicapped, to installing an extra hand rail on stairs. Bravo Heidi, Cate and the 3 maintenance… See More
Rolling Green Apartments Manager29/29/2016
Thanks for taking the time to share your honest review of our community. Your kind words about our team are very much appreciated. The constructive criticism of the specific items you listed is incredibly valuable to us as well. Too often this isn't communicated until someone decides to move elsewhere. These reviews are all read by our corporate office so they stay informed and help us address areas for improvement. We'll work on finding ways to address the landscaping and other items you've shared in this review. Please stop by the office, if you haven't already, to let us know which building is having heightened demand for laundry machines. Thanks again for your thorough review and for choosing to call Rolling Green home. Sincerely, The Rolling Green Management Team
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Resident • 2015 - 2016 Recommended
Updated 02/27/2016
Reviewed 02/27/2016
My wife and I moved here several months ago after deciding we no longer wanted to be homeowners. I must say, Rolling Green has exceeded my expectations in almost every way. Our apartment is well laid out, the area very clean and quiet. Cate, Heidi (office)… See More
Rolling Green Apartments Manager29/29/2016
Thanks for this great review. It puts a smile on the faces of our team members to know that our efforts are having a positive impact on your life. We hope you enjoy letting us worry about all of the things that used to be a burden as a homeowner. If you have any ideas to further deepen the sense of community we strive for, please let us know. Thanks for choosing to make your new home with us here at Rolling Green. Sincerely, The Rolling Green Management Team
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Gniknivek • Resident • 2016 Recommended
Updated 02/25/2016
Reviewed 02/25/2016
We are about to renew our lease. My family has been very happy here at Rolling Green. The office staff is always happy to hear from us and happy to help. The maintenance staff is very helpful. The common areas are kept very clean. It's been… See More
Rolling Green Apartments Manager29/29/2016
Great to hear that you'll be calling Rolling Green home for at least another year! Your feedback in this review gives our team the energy to keep working hard to make sure all residents have a similar experience at our community. Let us know what we can do in the future to make sure your renewal decision is an easy one next year. We appreciate having the chance to serve you and make home a happy place. Sincerely, The Rolling Green Management Team
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shailene527 • Resident • 2011 - 2016 Recommended
Updated 02/25/2016
Reviewed 02/25/2016
My husband and I moved in to Rolling Green expecting to stay about a year.....It's 5 years later! The office staff is the absolute best. We were nervous about a new management company taking over but so far we haven't had any problems. It was a… See More
Rolling Green Apartments Manager29/29/2016
Thanks for taking the time to post this review of your experience at our community. It's nice to hear we are doing a lot of things right. Please reach out if there are any specific issues with over-excited dogs near your home. We love being pet-friendly as people won't move if they can't have their pets. That being said it is important that we do our best to manage any issues to assure all residents can enjoy their living experience at Rolling Green. We appreciate that you've chosen to stay with us these past five years. Keep us posted with any suggestions that will help keep you here another five! Sincerely, The Rolling Green Management Team
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Resident • 1991 - 2016 Recommended
Updated 02/25/2016
Reviewed 02/25/2016
I have lived here for over 25 years....I love it here! The office staff always take care of any needs and the maintenance staff as well! If you need a repair they are there the same day. The winter months are always a challenge for me… See More
Rolling Green Apartments Manager26/26/2016
Thanks for this positive feedback. 25 years is impressive! We'll continue to work hard each day to make sure you continue wanting to live here for years to come. Thanks for being a resident here for so long. Please let us know if there is anything we can do better in the future. Sincerely, The Rolling Green Management Team
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Resident • 2015 - 2016 Recommended
Updated 02/24/2016
Reviewed 02/24/2016
I have lived at Rolling Green Apartments for a year now. I was looking for a one bedroom apartment home in a clean and quiet community. I found just the place in Rolling Green Apartments! The community is right on the bus route if you do… See More
Rolling Green Apartments Manager26/26/2016
Thanks for taking the time to share this review. We're happy to hear that your first year with us has been such a positive one. Your kind remarks will help re-energize our team so we can keep working hard each day to make this a great place to call home. Please keep us posted if you have suggestions for improvement in the future. We appreciate you choosing to make Rolling Green Apartments your home. Sincerely, The Rolling Green Management Team
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Resident • 2011 - 2015 Not Recommended
Updated 01/15/2015
Reviewed 01/15/2015
I currently live in Rolling Green with my husband. Our lease expires this summer and will not be renewing. We both loved the apartment when we moved in, and it is a fair deal better than some of the other complexes we have lived in here… See More
Rolling Green Apartments Manager05/05/2015
Thank you for taking the time to share your thoughts about our community. We're sorry to hear that you don't feel you have had the type of experience our I know our team aims to deliver. As you stated, we are pet-friendly but this was also the case under the previous management and was not a new change. That being said we believe in allowing people to live with their pets as long as they are responsible and respectful of their neighbors. If there are ever noise issues we ask that you report them to the office so we can attempt to resolve them with the pet owner. This can often be challenging but our team does their best to make sure everyone can enjoy living at our pet-friendly community. In regard to communication, our team works to keep everyone informed through flyers and emails and will be doing more to focus on this moving forward. We've setup social media channels to help increase the sense of community and create a central online space for sharing communications. We've also had a few well attended resident events this past year which the team put a lot of time and effort into hosting. When we took over management, the feedback received from residents as well as the town of Amherst was that parking had historically been an issue. In an effort to resolve this critical issue we rolled out the new sticker system. There was an initial grace period in place to ensure everyone was well aware of the new system. That grace period has since ended and we are strictly enforcing the policy to assure that the previous parking issues are eliminated. Our team works hard every day to make sure that Rolling Green is a place where people want to move to and stay at for a long time. Your feedback will help us reach this goal and I hope you will stop by the office to discuss these or any other issues further. Thanks again for taking the time to share your thoughts and for living at our community. Sincerely, The Rolling Green Management Team
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Resident • 2013 - 2014 Not Recommended
Updated 12/26/2014
Reviewed 12/26/2014
I came across Rolling Green after urgently needing to leave my previous apartment (bad roommates, what can I say), and have lived here since. I can't say that I find the buildings aesthetically pleasing, but the apartments themselves aren't bad. They have large, open areas, quite… See More
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Resident • 2013 Recommended
Updated 10/24/2013
Reviewed 10/24/2013
Let me preface this review by stating we have only been here a short time (less than 1 month). However, I feel I can comment thus far on management and maintenance. Management has been incredible, from working with us on a move in date to being… See More
Rolling Green Apartments Manager07/07/2013
Thank you so much for the positive review; we truly appreciate hearing from our residents, and we're glad to hear that you and your family are enjoying life in our community. We want to make sure you're always proud to call Rolling Green your home. If there is anything else we can do for you, please let me know at [email protected] or (413) 253-3000. Thank you.
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qwer7890 • Resident • 2012 - 2013 Recommended
Updated 04/20/2013
Reviewed 04/20/2013
This comment is particularly for one bedroom. I love the floor plan because there is nothing that make me feel that there is no block-out concern in any place of the apartment. The facility is so good - laundry room just located within the complex where… See More
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Prospective Resident • Visited 2010 Not Recommended
Updated 02/18/2013
Reviewed 02/18/2013
Very bad management. very rude management. Not cooperative. Unit has mice.Only positive is large parking. I lost my GPS. Some one stole it.Very poor safety. I do not recommend to any one. It is also expensive now.
Rolling Green Apartments Manager01/01/2013
Thank you for posting your thoughts about living at Rolling Green. Reading these reviews and hearing resident feedback is important to me, as we use it to make our community better for all of our residents. If mice are ever reported in the community, we will set traps (with the resident's permission) and make sure our exterminator visits the unit during their twice-monthly visits. If it is an urgent matter, we call the extermination and have them come out the next day. Please let us know if you have an issues with pests that you need us to take care of. I am sorry you are not pleased with your experience here, and I would like to make it better. I am here to listen to your concerns, either in the office, or at [email protected] or at (413) 253-3000.
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Umassguy88 • Resident • 2011 - 2012 Not Recommended
Updated 12/13/2012
Reviewed 12/13/2012
Let's start with the good. It's clean, looks very new and has a nice view from my porch. Lots of free parking for me as well as guests. Maintance is friendly and comes quickly. Now to the bad and ugly. They are ----'s about parking when… See More
Rolling Green Apartments Manager14/14/2012
Thank you for taking the time to post your honest feedback. I do want our residents to be proud to call Rolling Green their home, and so I read every review posted about our community. It is important to know where our residents think we missed the mark, as well as where we have done well - so that we can improve Rolling Green for everyone. I am sorry you have had a negative experience, and I would be happy to discuss any of your concerns with you. In researching your service requests, I did not see a request placed regarding the clicking sound and I would like to further understand the issue. Courtesy Officers at the community will approach residents who are having a large gathering if it is too loud, or there is outdoor drinking of alcohol. This is done to protect our residents from having complaints placed against them for unreasonable noise and to enforce the Town of Amherst's no open containers law. Our snow guidelines were emailed to all residents, but please let me know if you need a copy. When snow is projected, off-street parking is not allowed. Snow plows can not safely keep the road open for emergencies during bad weather when cars are parked on the street. Weather forecasts in our area can be tricky, and snow does not always fall in the quantities predicted. Tickets issued at Rolling Green come with no fines, however if a resident consistently parks in a no-parking zone when it snows, they can be towed off property. Towing is not something we do carelessly. We appreciate your coorperation with this policy, and apologize for any confusion. We were able to speak recently regading the late payment issue, though I would be happy to address this again if you still have questions. You may contact me any time at [email protected] or at (413) 253-3000, or stop by the office. We value you as a resident, and would be truly sorry to see you leave.
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Resident • 2012 Not Recommended
Updated 08/21/2012
Reviewed 08/21/2012
My family and I lived here for almost 3 years. It's a very family orientated apartment complex though you have the occasional college kids causing a ruckus at 3am on a random Wednesday but that's what you get when you live so close to a university.… See More
Rolling Green Apartments Manager29/29/2012
Thank you for sharing your feedback. The team and I at Rolling Green do take the time to read every review, and use the information to grow, make changes, and improve our community for everyone. I'm glad to hear that you were overall satisfied with your experience here. When residents have a noise complaint, we do ask that they let us know as soon as possible so that we can address the situation. As for your concern about pricing, we do adjust rates to best reflect the current market value for the types of apartments available. These rates can fluctuate daily, and we do our best to communicate rate changes to residents during the renewal process. I would be happy to discuss your concerns with you in person. Simply drop by the office, or contact me at [email protected] or at (413) 253-3000.
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Resident • 2011 - 2012 Recommended
Updated 01/20/2012
Reviewed 01/20/2012
My husband and I needed a place for a year after downsizing from a large home. The apartment - a one bedroom - was very beautifully laid out and outfitted with lovely neutral tones in carpet and appliances. We never felt crowded because of the huge… See More
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Englishirises • Resident • 2011 Recommended
Updated 12/24/2011
Reviewed 07/22/2011
Although I was relocating from a home 2 hours away, I took my apartment search seriously and drove to Amherst several times to look at as many apartment options as possible. In the end, I returned to Rolling Green because the apartments have plenty of natural… See More
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Resident • 2010 - 2011 Not Recommended
Updated 03/07/2011
Reviewed 03/07/2011
Nice apartment for what I was paying when I moved in, but when it came time to renew the lease they wanted to hike the rent over $400 per month more. I can't say how outraged I am by that. It's definitely not worth what they… See More
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Resident • 2008 - 2009 Not Recommended
Updated 09/25/2010
Reviewed 09/24/2010
If you are going to renew your lease, the rent most likely will be higher.
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