|Number of reviews in the past 365 days||1|
|Percentage of reviews responded to||100%|
|Average time to respond to reviews||15 days|
Rolling Green Apartments
1 A Rolling Green Dr
Amherst, MA 01002
|Number of reviews in the past 365 days||1|
|Percentage of reviews responded to||100%|
|Average time to respond to reviews||15 days|
Thank you for leaving us a five-star review! We are so excited to hear your feedback about Rolling Green Apartments. Thank you for your encouraging note about our staff. We will be sure to share your feedback with them. Please let us know if you need any support going forward as our team members are ready and willing to assist!
Thank you for leaving our community a five-star review! As a professional property management company, we aim to provide the best in apartment living to all our residents, and we are glad to hear your experience has aligned with this sentiment. We are also glad to hear you enjoy our pricing structure with included utilities. Thank you for being a member of our community over the past three years.
Thank you for submitting a five-star review! Our teams work very hard to earn feedback like this. The management team looks to deliver high-quality customer service to all of our residents. Our maintenance team aims to be efficient and responsive in their roles. so we can keep our apartments in great condition. Thank you again for taking the time to leave us a review.
Hi Cremie. Thank you for writing an in-depth review! We are overjoyed to see we have made a five-star impression with you. We are also proud of our staff for being so responsive with the residents of Rolling Green Apartments in Amherst, MA. Thank you for making note of our maintenance team, who works diligently to keep our property running smoothly inside and outside the apartment homes. Lovely to see what you made of your space. Thank you again for leaving us a review.
Thank you so much for taking the time to share such a kind review with our team. Thank you for recognizing the efforts of our maintenance team to make Rolling Green a beautiful community that all can enjoy. We're thrilled to hear that you've enjoyed your experience living at our community so far. It is our goal for everyone at Rolling Green to experience only the very best in apartment living, and we are so glad that this has been the case for you. Thank you again for sharing your kind review, and for choosing Rolling Green Apartments as your home!
Thanks for sharing your experience at Rolling Green and for recommending your friends to become neighbors! Our goal is to continue working hard each day so that more and more people feel the way you do about their home. Keep us posted if you have ideas for how we can make Rolling Green even better. We're glad you chose to make your home with us. Sincerely, The Rolling Green Management Team
Thank you so much for taking the time to share your kind feedback regarding your experience at Rolling Green Apartments. We are so glad to hear you've enjoyed your experience at a community that so many people are glad to call home. We're delighted that the convenience of your apartment home, great location, pet friendly living we offer, and the exceptional value that we provide has all contributed to a positive experience. Thank you for choosing Rolling Green!
Thanks for taking the time to write this review. It's great to hear that you enjoyed your time with us here at Rolling Green in Amherst. We care a lot about what we do and the people we serve. We'll keep striving to ensure Rolling Green Apartments remains a great place to call home. Thanks again for the kind words and for having chosen to live at our community while you were at UMASS Amherst. Sincerely, The Rolling Green Management Team
Thanks for taking the time to share your honest review of our community. Your kind words about our team are very much appreciated. The constructive criticism of the specific items you listed is incredibly valuable to us as well. Too often this isn't communicated until someone decides to move elsewhere. These reviews are all read by our corporate office so they stay informed and help us address areas for improvement. We'll work on finding ways to address the landscaping and other items you've shared in this review. Please stop by the office, if you haven't already, to let us know which building is having heightened demand for laundry machines. Thanks again for your thorough review and for choosing to call Rolling Green home. Sincerely, The Rolling Green Management Team
Thanks for this great review. It puts a smile on the faces of our team members to know that our efforts are having a positive impact on your life. We hope you enjoy letting us worry about all of the things that used to be a burden as a homeowner. If you have any ideas to further deepen the sense of community we strive for, please let us know. Thanks for choosing to make your new home with us here at Rolling Green. Sincerely, The Rolling Green Management Team
Great to hear that you'll be calling Rolling Green home for at least another year! Your feedback in this review gives our team the energy to keep working hard to make sure all residents have a similar experience at our community. Let us know what we can do in the future to make sure your renewal decision is an easy one next year. We appreciate having the chance to serve you and make home a happy place. Sincerely, The Rolling Green Management Team
Thanks for taking the time to post this review of your experience at our community. It's nice to hear we are doing a lot of things right. Please reach out if there are any specific issues with over-excited dogs near your home. We love being pet-friendly as people won't move if they can't have their pets. That being said it is important that we do our best to manage any issues to assure all residents can enjoy their living experience at Rolling Green. We appreciate that you've chosen to stay with us these past five years. Keep us posted with any suggestions that will help keep you here another five! Sincerely, The Rolling Green Management Team
Thanks for this positive feedback. 25 years is impressive! We'll continue to work hard each day to make sure you continue wanting to live here for years to come. Thanks for being a resident here for so long. Please let us know if there is anything we can do better in the future. Sincerely, The Rolling Green Management Team
Thanks for taking the time to share this review. We're happy to hear that your first year with us has been such a positive one. Your kind remarks will help re-energize our team so we can keep working hard each day to make this a great place to call home. Please keep us posted if you have suggestions for improvement in the future. We appreciate you choosing to make Rolling Green Apartments your home. Sincerely, The Rolling Green Management Team
Thank you for taking the time to share your thoughts about our community. We're sorry to hear that you don't feel you have had the type of experience our I know our team aims to deliver. As you stated, we are pet-friendly but this was also the case under the previous management and was not a new change. That being said we believe in allowing people to live with their pets as long as they are responsible and respectful of their neighbors. If there are ever noise issues we ask that you report them to the office so we can attempt to resolve them with the pet owner. This can often be challenging but our team does their best to make sure everyone can enjoy living at our pet-friendly community. In regard to communication, our team works to keep everyone informed through flyers and emails and will be doing more to focus on this moving forward. We've setup social media channels to help increase the sense of community and create a central online space for sharing communications. We've also had a few well attended resident events this past year which the team put a lot of time and effort into hosting. When we took over management, the feedback received from residents as well as the town of Amherst was that parking had historically been an issue. In an effort to resolve this critical issue we rolled out the new sticker system. There was an initial grace period in place to ensure everyone was well aware of the new system. That grace period has since ended and we are strictly enforcing the policy to assure that the previous parking issues are eliminated. Our team works hard every day to make sure that Rolling Green is a place where people want to move to and stay at for a long time. Your feedback will help us reach this goal and I hope you will stop by the office to discuss these or any other issues further. Thanks again for taking the time to share your thoughts and for living at our community. Sincerely, The Rolling Green Management Team
Thank you so much for the positive review; we truly appreciate hearing from our residents, and we're glad to hear that you and your family are enjoying life in our community. We want to make sure you're always proud to call Rolling Green your home. If there is anything else we can do for you, please let me know at [email protected] or (413) 253-3000. Thank you.
Thank you for posting your thoughts about living at Rolling Green. Reading these reviews and hearing resident feedback is important to me, as we use it to make our community better for all of our residents. If mice are ever reported in the community, we will set traps (with the resident's permission) and make sure our exterminator visits the unit during their twice-monthly visits. If it is an urgent matter, we call the extermination and have them come out the next day. Please let us know if you have an issues with pests that you need us to take care of. I am sorry you are not pleased with your experience here, and I would like to make it better. I am here to listen to your concerns, either in the office, or at [email protected] or at (413) 253-3000.
Thank you for taking the time to post your honest feedback. I do want our residents to be proud to call Rolling Green their home, and so I read every review posted about our community. It is important to know where our residents think we missed the mark, as well as where we have done well - so that we can improve Rolling Green for everyone. I am sorry you have had a negative experience, and I would be happy to discuss any of your concerns with you. In researching your service requests, I did not see a request placed regarding the clicking sound and I would like to further understand the issue. Courtesy Officers at the community will approach residents who are having a large gathering if it is too loud, or there is outdoor drinking of alcohol. This is done to protect our residents from having complaints placed against them for unreasonable noise and to enforce the Town of Amherst's no open containers law. Our snow guidelines were emailed to all residents, but please let me know if you need a copy. When snow is projected, off-street parking is not allowed. Snow plows can not safely keep the road open for emergencies during bad weather when cars are parked on the street. Weather forecasts in our area can be tricky, and snow does not always fall in the quantities predicted. Tickets issued at Rolling Green come with no fines, however if a resident consistently parks in a no-parking zone when it snows, they can be towed off property. Towing is not something we do carelessly. We appreciate your coorperation with this policy, and apologize for any confusion. We were able to speak recently regading the late payment issue, though I would be happy to address this again if you still have questions. You may contact me any time at [email protected] or at (413) 253-3000, or stop by the office. We value you as a resident, and would be truly sorry to see you leave.
Thank you for sharing your feedback. The team and I at Rolling Green do take the time to read every review, and use the information to grow, make changes, and improve our community for everyone. I'm glad to hear that you were overall satisfied with your experience here. When residents have a noise complaint, we do ask that they let us know as soon as possible so that we can address the situation. As for your concern about pricing, we do adjust rates to best reflect the current market value for the types of apartments available. These rates can fluctuate daily, and we do our best to communicate rate changes to residents during the renewal process. I would be happy to discuss your concerns with you in person. Simply drop by the office, or contact me at [email protected] or at (413) 253-3000.
2 Bedroom Townhouse
3 Bedroom Townhouse
4 Bedroom Townhouse
Situated in the heart of Amherst, MA, this community offers apartment homes in one and two bedroom floor plans, as well as two, three and four bedroom townhomes. Our customer service goal is to meet your needs by providing a clean and professionally managed community. Our on-site management and maintenance team are dedicated to working hard each day to ensure that coming home puts a smile on your face.
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