There was a crack in our window during the winter. They told us to put tape over the crack. Our bedroom was below 60 degrees at night while we had a 3 month old sleeping in the room. They gave us a hard time about fixing it and finally said they would fix it in the spring. We were told "Windows should be drafty for air flow" by the maintenance man. Even the owner said that they were going to do nothing until the spring. Thanks Crystal Village, or as it should be called, Slum Village