Number of reviews in the past 365 days | 4 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 1.75 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 4 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 1.75 days |
Hello. We're so sorry to hear that you've had these experiences within our community, and that our team has fallen short of meeting your expectation. Please reach out to our office at (617) 731-2050 or [email protected] so that we can discuss these issues and work on improving your experience. Thank you.
Wonderful, Shrutika! We're so pleased that the team has worked diligently to ensure a safe and easy transition to our community. We appreciate you taking the time to share your experience. Please let us know if you need anything in the future. Welcome to CityView at Longwood!
We apologize. We're normally known for our exceptional customer service, so we regret that we missed the mark with your experience. Please contact us at (617) 731-2050 or [email protected] so that we might have a chance to discuss these items. We look forward to speaking with you.
Hello. We're sorry to hear that we've fallen short of meeting your expectations. Our goal, to the best of our ability, is to ensure that all of our residents have a great experience. We understand that apartment living can be noisy at times, but we do our best to address these issues when they arise. Unfortunately, we can't do anything about construction noise. Please contact a member of the staff at (617) 731-2050 or [email protected] to discuss your issues further.
I'm sorry to hear that you're dissatisfied with your experience here, and I'd like to work with you to make things right. Please contact me at [email protected] or (617) 731-2050 if there's anything you'd like to talk about. Thank you.
Thanks for the positive feedback! We appreciate the opportunity to hear your thoughts, and are very glad to know that you're enjoying your home here at CityView. If there's anything at all we can do for you, please let us know at [email protected] or (617) 731-2050. Thank you.
I am sorry to hear that you're unhappy here, and I apologize if you had a negative encounter with our staff. I'd like to make things right, so please contact me at [email protected] or (617) 731-2050 so we can talk about your concerns. Thank you.
I am sorry to hear that you're dissatisfied. Our residents are important to us, and I'd like the opportunity to talk with you about what's wrong. Additionally, all reviews are posted by residents and potential residents, as we only post to ApartmentRatings under the 'manager response' heading. Please contact me at [email protected] or (617) 731-2050. Thank you.
Thank you for the positive review! We're very happy to hear that you're satisfied with your CitView at Longwood experience, and that you're enjoying our location. If there's anything you need, please know you can always reach us at (617) 731-2050. Thanks again!
Thank you for sharing your thoughts with us. We appreciate you as a resident, and want you to know your feedback is being heard. Should you ever have a noise complaint, please let us know in the office so we can address it with your neighbors. Additionally, if you have any difficulties with the elevators or laundry machines, feel free to give us a call and our maintenance team will take a look. I hope you'll continue to choose CityView at Longwood as your home, and if there's anything I can do for you, please call me at (617) 731-2050 or email me at [email protected] Thank you.
Thanks so much for taking the time to write a review. We want all of our residents to be satisfied with their home, and we're glad to hear that our staff has been helpful to you. If there's anything at all we can do for you, please let me know at [email protected] or (617) 731-2050. Thank you.
Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.
Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.
$3,203
N/A
N/A
Studio
$5,020
N/A
N/A
Studio
$1,999
N/A
N/A
1 Bedroom
$1,429
N/A
N/A
2 Bedrooms
$3,034
N/A
N/A
2 Bedrooms
$6,056
N/A
N/A
3 Bedrooms
$5,953
N/A
N/A
3 Bedrooms
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CityView at Longwood