CityView at Longwood

I'm sorry to hear that you're dissatisfied with your experience here, and I'd like to work with you to make things right. Please contact me at [email protected] or (617) 731-2050 if there's anything you'd like to talk about. Thank you.

Thanks for the positive feedback! We appreciate the opportunity to hear your thoughts, and are very glad to know that you're enjoying your home here at CityView. If there's anything at all we can do for you, please let us know at [email protected] or (617) 731-2050. Thank you.

I am sorry to hear that you're unhappy here, and I apologize if you had a negative encounter with our staff. I'd like to make things right, so please contact me at [email protected] or (617) 731-2050 so we can talk about your concerns. Thank you.

I am sorry to hear that you're dissatisfied. Our residents are important to us, and I'd like the opportunity to talk with you about what's wrong. Additionally, all reviews are posted by residents and potential residents, as we only post to ApartmentRatings under the 'manager response' heading. Please contact me at [email protected] or (617) 731-2050. Thank you.

Thank you for sharing your thoughts with us. We appreciate you as a resident, and want you to know your feedback is being heard. Should you ever have a noise complaint, please let us know in the office so we can address it with your neighbors. Additionally, if you have any difficulties with the elevators or laundry machines, feel free to give us a call and our maintenance team will take a look. I hope you'll continue to choose CityView at Longwood as your home, and if there's anything I can do for you, please call me at (617) 731-2050 or email me at [email protected] Thank you.

Thank you for the positive review! We're very happy to hear that you're satisfied with your CitView at Longwood experience, and that you're enjoying our location. If there's anything you need, please know you can always reach us at (617) 731-2050. Thanks again!

Thanks so much for taking the time to write a review. We want all of our residents to be satisfied with their home, and we're glad to hear that our staff has been helpful to you. If there's anything at all we can do for you, please let me know at [email protected] or (617) 731-2050. Thank you.

I'm very sorry to read that you're unhappy. We did have a leak recently from a pipe bursting due to the extreme cold weather in December. It was not seepage; it was a domestic water line, and the problem has since been corrected. If you have any questions, please call us at 617.731.2050. Thank you.

We appreciate you taking the time to write a review. We do our best to make sure our residents are very satisfied, and I'm sorry that in your case, we missed the mark. We always give 48 hour notice to enter any apartment unless there is an emergency such as flood, fire, leak, etc. Please let me know if you have any questions or concerns about this policy. The water temperature in the building is regulated,and it is annually inspected by a contractor. If you continue to experience any problems please give us a call. Please contact us in the office at 617.731.2050 if you'd like to talk about any of your concerns in more detail. Thank you.

Thank you for your feedback. I am very sorry to hear that you are less than satisfied with your CityView at Longwood experience. I apologize for any confusion about utilities. When each resident moves in, they receive a welcome email from us prior to move in with the name and number for Nstar, our elecricity provider. If they do not provide it we send reminders for one month before electricity charges are added. Please let me know if you have any questions about this policy. Our hallways are cleaned daily, seven days a week. If you see an area that needs attention, please let us know. Pest control is handled as soon as we get a request from a resident. We also do preventative yearly inspections of each apartment to help with the situation. We are a smoke free community and we take necessary action if we find residents smoking in the units. Please call the office if the problem persists. Finally, the front door does lock after 9 p.m. each night. We have concierges on duty 24 hours a day. I would like to talk with you about the concerns you've mentioned here. Please contact me at [email protected] or (425) 614-3600 so we can discuss in more detail. Thank you.

I apologize that you're unhappy in your apartment. We do work hard to make sure residents are fully satisfied, and I will use your feedback to make sure we reach that goal. The community fee goes towards all the facilities we offer here as well as the upkeep of the grounds. Please let me know if you have any questions about this policy. Each resident gets one free lock-out during their tenancy; unfortunately we do need to charge if it happens more than once. Again, I would be happy to discuss this with you in person. We always address pest control is something we address as soon as possible when we are notified of an issue. Finally, refunds are usually sentwith within 30 days of move out. Please call me if you have not yet received your check. We appreciate that you chose to live in our community, and I want you to know I'm always available to you at [email protected] or (617) 731-2050. Thank you.